Photoshop CC 2017 Unusable slow

[sarobar_kasaju]

I upgraded my Photoshop to CC 2017 today and since the upgrade it has been very very slow. When I click on File menu the dropdown menu appears like after 3-4 seconds. When I delete layer it take about 10 second. Zoom in and out are terribly slow. I work on Photoshop everyday hope to get the problem resolve as soon as possible.

Is there a way to downgrade to earlier version?

My computer details:

Windows 10 Pro

Processor: Intel i7-5960X

RAM: 32 GB

Graphic: NVIDIA GeForce GTX 780 Ti

SSD

[munki-boy]

I was getting along fine with the 2017 version after disabling all those Adobe Spaces etc. as I described earlier.  However in the new, new version I'm returned to the sluggish UI, especially with type tool and I find my GPU performance stuff greyed out when I use my usual nvidia card.  But, no messages about upgrading the driver and nothing about compatibility "popping up", just greyed out.

Strange thing is, it still seems to recognize the crappy intel card if I use that.  Not sure what's going on now as I'll attribute the UI problems with the latest PS version to maybe it running in software rendering mode, but what's happened to the nvidia? Seems like it's just being ignored by PS.

Premier and After effects are running fine with my nvidia card and I'm not the latest driver as of the other day when we all made sure we're on the latest drivers.

I'll have to downgrade PS now as I can't be bothered to re-install the buggy, first 2017 and mess with all the services again.

I'm used to being "nagged" about graphics card/driver issues by PS, not this strange everything greyed out that I see today.

[Terri Stevens]

Hi Jacek,

I can see you sent a post at 18:36pm-as it's on my email list, but it hasn't appeared here, did you delete it or has it not been delivered by JIVE? I saw the contents and there is nothing there to get Admin attention. You mentioned yesterday some of your posts were getting removed which is why I'm interested.

[JacekPuzio]

No, I didn't delete it.

A lot of my posts are showing "Currently moderated" alert. Two of them is in moderation now...

[munki-boy]

My other comment is still "Currently being moderated", although it's very civil for my track record

I've now downgraded my nvidia driver and the card has showed up with all the GPU options in PS 2017.1 or whatever it's called today. Strangely now I find after a rather jittery first load of the program, a few minutes in and all seems smooth including the type tool which I can scroll through very fast.

[JacekPuzio]

My posts are moderated too...

munki-boy, 2017.1?? You mean 2017.0.1?

[munki-boy]

Yes the latest version that we got yesterday was it? It's 2017.0.1 just checked the About screen.

It seems to be slow-ish for a minute after the UI comes up, then after that it is fast even on Type Tool.

This has started working after I reverted to 1 step earlier nvidia driver dated 5th December for my card. Was about to finally give up on 2017 release.

I am right now using type-tool with the graphical preview on screen, all fast, no problems. I am surprised to say.

[munki-boy]

I did reply mate but "Currently being moderated", I guess it will show up soon...

[John T Smith]

All messages from new forum members, and messages containing links, are subject to moderation

This moderation is controlled by the Jive anti-spam module... since Adobe rents the forum software from Jive, there is no way for Adobe to change the anti-spam module

When a Moderator has a chance to look at your message (there are many around the world, for different time zones) it will be cleared and allowed to go through to the forum

[deliciousmark]

since Adobe rents the forum software from Jive

That's really too bad. If Adobe wants to leverage a paying customer base to troubleshoot its software, it needs custom forum software that can track issues and any progress, and have the ability to give service credit for efforts that lead to resolution. Like a $25 service credit for successful remote assistance demo of an issue that has more than 5 pages of discussion and 15+ "I have this problem too" votes.

[ponyack]

I bought my PS via the university I work for.  Please tell me how to get help.  The university says Adobe shoudl help.

My PS 2017 is unusable.

[Pete.Green]

Hi Ponyack,

Feel free to start a new thread describing the specific issues you're running into.

If you're experiencing the same performance issues as others in this thread, please provide more information about your system, and try some of Adam's Troubleshooting suggestions

Regards

Pete

[Guest]

Sorry Adobe, I know you don't want to hear this but the CC 2017 updates broke several applications.

In the morning I was running 2015, no issues.  Installed the CC 2017 updates and Photoshop became slow and unusable.  I've unchecked the GPU and done the font thing above and it is still unusable.

The system hasn't change, the tasks in task manager are the same as this morning.  Something is broken with the update.

Recommend to anyone NOT to install the CC 2017 updates, I haven't got time to run beta on badly tested software updates and so am re-installing all the 2015 apps until adobe figures it out.  Good link above for accessing previous versions, much appreciated, now, after a morning loss, back to work for me!

[evycolorado]

How can I get 2015 when I didn't check to save previous versions?

[Rob Moen]

Can anyone tell me how to roll back to the previous Photoshop version? CC2017 is terrible. Thanks!

[Dave_Cox_2]

Hi Rob,

In your creative cloud menu, scroll down to the "Find Additional Apps" bar. Click on the little blue text "Previous Version" to expand. At the bottom of that menu, click on "View Previous Versions."  Click the Install button next to the Photoshop icon in the Find Additional Apps area. You will see the versions of the app that you can install. Click on the version that you want to install.

[Rob Moen]

Thanks Dave, I found it. Will roll-back immediately!

[rms8085]

I was having the same issue on a Mac laptop. It was my first time using Artboards and everything I did would get the spinning color wheel for 5 seconds. I opened a new file not using the Artboard feature and now it is working fine.

[jbm007]

General question:

Are people working in 8 bit mode or 16 bit mode.

RGB mode or CYMK mode?

I have noticed that PS memory usage explodes when working on 16 bit files.

Just curious.

[RJLeslie]

I am working 16bit RGB.

Having turned off Font preview, things are working slightly better, though not as 100% as expected. Yesterday it got so slow that it wouldn't save files - stuck on 0% for over 20 minutes. Just spinning ball. Tried to access activity monitor but the machine was so locked up, this wouldn't even display. Forced quit Photoshop and Kernel_Task was running flat out. Restarted and all was back to normal and has been working "OK"  so far today.

Richard.

MacOS Sierra, MacBook Pro Mid2014 16GB, GT 750M

[Terri Stevens]

a common thread seems to be emerging here with kernel_task looking to be the culprit. When you say it is running flat out is that in terms of disk activity or CPU?

[RJLeslie]

During the slowdown, I saw the Kernel running up to 400% (4 Core i7 machine) and usually staying over 200%. The system was so slow to respond to any command that I assume to be memory related - have experienced similar situations when running out of memory in other applications. The only resolution was to force quit Photoshop and restart.

I was running this instance on an SSD drive and didn't see any evidence of excess drive use.

[naveed_khan]

Hi guys.. I was playing around with every setting possible to get PS work properly and at last, I found a solution to get my PS work flawlessly. Just go to preferences (Ctrl+K)>Tools and uncheck "Animated Zoom", "Enable Gestures", "Overscroll" and "Show Tool Tips". Now my drop down menus are not hanging and there isn't any lag or low performance. Try it, might work for you guys as well.

Good Luck.

[Terri Stevens]

Guys, with respect, if you want to get this problem fixed it is no use just saying it runs slow and is unusable. If your system is running slow there will be evidence why and it will show up in 'Task Manager' on Windows systems and the 'Activity Monitor' on a Mac. What we need is an indication of what your CPU and hard disk are doing while Photoshop is running. Pete and Adam above have already stated this but so far nobody with the problem has submitted here evidence from their system. What you need to do is take a screen capture and upload it here. You don't need special software to do that, just run Activity Monitor or Task Manager and press PrtScn or print screen on your keyboard to copy to your clipboard, then in a thread here press command-v or ctrl-v to paste the capture into place.

This is the kind of thing the engineers need to see. The following is from Windows

[Harmonysmom]

You can add my name to the list of frustrated people. Photoshop CC2017 is excruciatingly slow when doing just about anything. I too am getting the spinning wheel of death. I'm on a iMac (Retina 5K, 27-inch, Late 2015) running OS X El Capitan with a 3.2 GHz Intel Core i5 processor and an AMD Radeon R9 M380 2048 MB graphics card, which I recently upgraded to after Photoshop made my old Mac obsolete with upgrades that required a more efficient graphics card. Ugh. I'm not a techie ~ somewhere between your old grandma and a computer geek, but more towards the old grandma side. Anyway, help! I'm enclosing four screen shots of the activity monitor since I wasn't sure which tab would provide the information you seek. See what I mean about the grandma description?

I was trying to scroll through fonts when I took these screen shots. Other than that, it has been SLOW while trying to move a layer up and/or down, while trying to move the contents of a layer with the move tool and with free transform, and while just scrolling through layers in general.

Here goes:

[Terri Stevens]

Hello,

Thanks for posting all that data. I'm afraid I can't give you a magical solution but it looks to me that your problem is down to excessive writes being made to your hard drive(s) I'm mostly a Windows users and not therefore very familiar with Mac processes but both the kernel_task at 4.57GB and Launched process at 7.10GB look very high to me. Try disabling all the Adobe startup process' as described in my post from the 11th Nov above (it's illustrated for Windows but can also be done on a Mac) and restart the computer. If this makes a difference Photoshop will work fine but the library panel may be a little flaky . This might serve as a temporary measure until Adobe work out exactly what is going on with the slow startup problem.