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Participating Frequently
September 19, 2018
Question

Photoshop CC 2018 - Crash on startup: "ScriptingSupport" plug-in not loading

  • September 19, 2018
  • 1 reply
  • 2901 views

To whomever might be of assistance...

I've been looking online for hours and haven't found anything, so maybe this can be of use to someone like me with a similar problem.

After starting up Photoshop CC 2018, the normal loading screen appears and quickly gets to the point where it says "Starting-up plug-ins... ScriptingSupport", where it hangs indefinitely and then crashes (picture below).

I have tried EVERYTHING: restarting my computer, updating Photoshop in the creative cloud app, running as admin, uninstalling/reinstalling (both creative cloud and the app itself along with creativecloudcleanertool sweeps in-between), changing permissions in the scriptingsupport.8LI file, downloading a separate copy of the file on a random website and replacing the original... Nothing is working, I always come back to the same problem.

If I manually move ScriptingSupport.8LI from C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-ins\Extensions to the desktop just to move it out of the program, Photoshop will get past the loading screen but crashes once the GUI loads (which is expected, ScriptingSupport is undoubtedly crucial for the GUI to work properly), so ScriptingSupport.8LI is definitely the problem.

I've attached the event log details from Event Viewer, maybe they can be some help. I'm really at the end of my rope with this one! Any help is tremendously appreciated.

Thank you!!

Log Name:      Application

Source:        Application Hang

Date:          9/19/2018 7:31:42 PM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      -

Description:

The program Photoshop.exe version 19.1.6.5940 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 450

Start Time: 01d45070e1549d03

Termination Time: 11

Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

Report Id: 280b7f50-bc64-11e8-8e6f-00acc7375d92

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Hang" />

    <EventID Qualifiers="0">1002</EventID>

    <Level>2</Level>

    <Task>101</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-09-19T23:31:42.000000000Z" />

    <EventRecordID>744491221</EventRecordID>

    <Channel>Application</Channel>

    <Computer> - </Computer>

    <Security />

  </System>

  <EventData>

    <Data>Photoshop.exe</Data>

    <Data>19.1.6.5940</Data>

    <Data>450</Data>

    <Data>01d45070e1549d03</Data>

    <Data>11</Data>

    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe</Data>

    <Data>280b7f50-bc64-11e8-8e6f-00acc7375d92</Data>

    <Binary>55006E006B006E006F0077006E0000000000</Binary>

  </EventData>

</Event>

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1 reply

JJMack
Community Expert
Community Expert
September 20, 2018

If Photoshop use to work on your machine try resetting your Photoshop preferences.

Start Photoshop and immediately press and hold Shift+Alt+Ctrl.   If you do that in time Photoshop should open a dialog asking if it should delete your Preferences. Click on delete the preferences Photoshop should then start.

JJMack
Participating Frequently
September 20, 2018

Hi JJMack,

Thank you for the suggestion but it did not work. The dialog box came up, I clicked yes, and still no luck; same problem, stuck on ScriptingSupport

Participating Frequently
September 21, 2018

They are separate processes. If you remove ScriptingSupport and not move the scripts folder all scripts will still be read and their name installed into the correct Photoshop menues.  You have not ruled out scripts.


after moving only "scripts" folder the booting screen gets hung on ScriptingSupport still. If I move both the folder and ScriptingSupport, or only ScriptingSupport, the GUI crashes after loading in (previous screenshot).