Photoshop CC 2018 - features missing

[burkhardk18767876]

Hi,

I am working on a project with photoshop cc 2018 and have neither of these options available. What can I do about it or am I missing here something?

• Select Subject
• Quick Selection tool
• Magic Wand too

[davescm]

Can you go to Help >System Info press copy and paste the entire information here. We may be able to glean from that what is happening

Dave

[amalmkabeer]

Hey all,

same issue here. It was working fine and I could see the "Select Subject" option from the menu as well as from toolbar. All of a sudden it disappeared from both places. Resetting preferences and toolbar didn't fix it.

[Guest]

I updated to the latest version 19.1.1 but the select subject menu is not present. But the camera raw works normally. I read some posts where peoples had problems with it after the update.

[burkhardk18767876]

I am not a pro but followed the instructions: Reset Preferences . Go to Preferences >General >Reset Preferences on Quit and then close and restart Photoshop

And it worked.

Burkhard

[Guest]

it doesn't work for me..... On the "selection" menù....the "subject" voice is missing....so it's not related on something to be restored....it's seems like during the upgrade something was not updated!

[davescm]

Hi

Can you go to Help > System info   click on s Copy and paste the info here. It may help us see what is happening in your system

Dave

[PECourtejoie]

Could the affected users try to install Photoshop in English?

https://helpx.adobe.com/creative-cloud/help/change-install-language.html

[burkhardk18767876]

My system is just working fine.

[Test Screen Name]

Please send the system info report As asked.

[burkhardk18767876]

I don't see what I am supposed to do. My installation is in English and I was not asked for the system info but I can do it if this is what I should. I am traveling at the moment so it will take a couple of days.

[Test Screen Name]

The request was: Can you go to Help > System info  (Photoshop Help menu) click on Copy and paste the info here. It may help us see what is happening in your system

[davescm]

There appears to be some confusion creeping into this thread.

burkhardk18767876 was the original poster and his issue appears to have been resolved with a Preference reset.

herasymcuk joined the thread and his issue appears to not have been resolved by the same action and he was therefore asked to supply the system info. Until we see that info, we can do little to help.

Dave

[mrs. ajmal]

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32
Operating System: Windows 7 32-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2494 MHz
Built-in memory: 2486 MB
Free memory: 915 MB
Memory available to Photoshop: 1668 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
The GPU Sniffer crashed on 2/16/2021 at 8:14:02 PM
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics 4600
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
Video Card Number: 1
Video Card: Intel(R) HD Graphics 4600
OpenCL Unavailable
Driver Version: 10.18.14.4170
Driver Date: 20150316000000.000000-000
Video Card Driver: igdumdim32.dll,igd10iumd32.dll,igd10iumd32.dll
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: Intel(R) HD Graphics 4600
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: 92628701192123445467
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\
Temporary file path: C:\Users\windows\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 359.9G, 9.10G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
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adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
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AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
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ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
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AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
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libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
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mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
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msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
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pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
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PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
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Required plug-ins:

Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE

[mrs. ajmal]

same issue .. it was there but now i can't see the subject option not even select and mask option.. i have attached my system info.. will appreciate ur help.. regards

[mrs. ajmal]

i followed all other instructions of prefernces and tool reset options.. but it didnot work for me

[Test Screen Name]

Thanks, it certainly confused me! Sorry burkhardk.

[lih28613022]

I had the same issue, and then I clicked the button on the top-right "reset select and mask", it worked.