Photoshop CC 2018 loses GPU acceleration after sleep. Is this a known issue or some setting? 100% reproducible here.Zoom in/out, nice and fluid, GPU acceleration workingPut computer to sleepWake computer upZoom in/out, zoom now causing a marquee, dragging slow etc.Restart PhotoshopBack to 1

The same thing is happening to me. The latest Photoshop and also the latest non-beta NVidia drivers (388.31 from Novomber 15th). Seems the devil is hidden somewhere else than just having the latest SW. The bug started to appear about a week ago. Never happened before and I am using Photoshop daily for years.

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GigantoadAuthor

Inspiring

Oh? Wow that's really weird. I'll keep monitoring on my end, maybe the issue will come back as well.

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GigantoadAuthorCorrect answer

Inspiring

Seems resolved in latest update. And/or latest NVidia driver, don't know which, but would guess the former.

Parker Y.

Participant

I am running the latest driver for my NVidia GeForce GTX 1050 (as of this post) and PS 2018 is still losing GPU after sleep.

I found a "temporary" fix to this issue. I have a lot of tabs open in PS, the one tab that is currently open after sleep loses the GPU performance, but the rest are still okay. So what I did is just make a new document as a "dummy", put the computer to sleep, turn it on, and close out the dummy, and GPU is still good with the other tabs. But I am still waiting for Adobe to release a huge bug fix update to PS 2018.

Parker Y.

Participant

I also noticed another issue with PS 2018's GPU performance. Before I say the problem, I have a two monitor setup and dedicated graphics (Intel HD Graphics 620 and NVidia GeForce GTX 1050). I have my PS using the NVidia and running in the main monitor, not secondary. So if I want to drag a tab from PS from my laptop monitor to the secondary, the window does not show anything, even when I zoom in or out, it only shows white. When I bring that tab back to the main screen, it works fine. I have not tried this with PS 2017 so I don't know if this is a PS 2018 issue, or my graphics are acting like crap. Again, I am running the latest drivers for the NVidia card.

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GigantoadAuthor

Inspiring

So, do I log this as a bug somewhere? Is this even the right place to get support from Adobe or is this community only?

xaci_68

Inspiring

Just tried the process as per your list and I cannot replicate the error.

Can you try to disable the GPU, restart PS and enable it again?

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GigantoadAuthor

Inspiring

Done. Everything normal, no gpu acceleration after restart. After enabling it again and restarting 3d acceleration is back. Go to sleep, wake up, it's gone again.

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GigantoadAuthor

Inspiring

So I've also just tried in CC 2017 and there is no such issue. I think we can agree it's a CC 2018 thing.

Trevor.Dennis

Community Expert

If you are using Windows 10 or 8.1, you could try turning off Hibernation. It will save you a bunch of drive space, and stop the issues that often arrise after a system wakes after Hibernation.

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GigantoadAuthor

Inspiring

Hibernation is turned off. Sorry I thought that was clear when I wrote sleep.

Mylenium

Legend

Without actual system info nobody can tell you anything. More than anything else this has to do with your drivers and your energy saving settings, not so much Photoshop, though arguably it could behave more intelligently.

Mylenium

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GigantoadAuthor

Inspiring

Only Photoshop loses GPU acceleration. I use other stuff like Mari that works just fine after waking up. All latest drivers, i7 4770k, 32gb ram, 1080 Ti. Windows 10 Pro 64bit.

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