Photoshop CC 2018 not able to login with creative cloud

Question

Hi!I work on imac OSX El Capitan (10.11.6) and therefor I am obliged to use the only compatible version of photoshop CC 2018.  On the 14th of October, I changed my plan to photography plan and since then I try to open photoshop, creative cloud pops up to ask to login. When I login in I am asked to try trial version for 7 days while I purchased the licence two weeks ago.  Adobe support team cannot help me because they don't support this version anymore and said that I have to write here so a community expert can help me.

Kevin Stohlmeyer · Answer

Try going through the steps outlined in this document.

Adobe support should still be able to assist you - Trial errors have nothing to do with the version of the software, more to do with the account authorization.

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

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