Photoshop CC 2018 not recognizing my licence

[jorjohwas]

Hello

I have a mid 2014 macbook pro, and because of compability issues with later OS, I am using macOS Sierra 10.12.6.

Now, even though I have a CC plan, and the application is recognized in the list of installed apps in the Creative Cloud app, Photoshop wont run. When I try to run it, I get asked to licence the software, and when I log in, it says I dont hae a licence for this application.

Is there a way to have this older version of Photoshop registered to my license/my CC account?

This seems like a very simple problem, that Adobe should be able to solve quite easily!

Please help. I should not have to buy a new computer to run Photoshop (if I update my OS, the computer will not work properly)

Additional info: I have been using the adobe applications for years on this computer. The last years have been on a student account, as my university provided the applications for their students.

[Kevin Stohlmeyer]

@jorjohwas Photoshop CC 2018 (or other versions) do not have licenses - they are subscription based. Where did you purchase your copy of CC 2018? If you log into https://account.adobe.com/plans you can check your account status.

[margaretw65488533]

Hi, Kevin. Same problem, here. I purchased CC 2018 from Adobe, but when I go to see my plans, nothing but the current offerings are there. I like to keep one old version.

[davescm]

No CC version can be purchased. Assuming you mean you took out a subscription then CC2018 will work if already installed but can no longer be downloaded or installed. Only the current and previous versions are supported (although v22.2 has been retaained for a time for those who need the now discontinued 3D version).
Dave

[margaretw65488533]

I am trying to open my old cc 2018, so I can use the 3d workspace. I have never had an issue with it before, but today, it quit, with a message that I need to renew. I'm baffled. Why do I have to renew a product that isn't even supported, anymore, or offered for download? Is there a work-around to this? Bummed.

[kglad]

do you have a current subscription?  https://account.adobe.com

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Lumigraphics]

Neither Apple not Adobe are supporting Sierra as it is very old. Your comment about the computer not working with a newer OS version makes no sense. Your computer will run Big Sur which is also unsupported but a lot newer and more secure.

As for needing to purchase a new computer, well, yes, you probably do. Even an M1 MacBook Air (with 16GB of RAM) would run circles around your computer and be supported.

[jorjohwas]

Thank you