Participant

Question

Photoshop CC 2018 won't let me draw with my Wacom Intuos Pro M Pen when zoomed in.

Forum|Forum|7 years ago
March 29, 2018
10 replies
9985 views

Hi!

Thank you for taking the time to read my post in the forum.

I just recently had issues with drawing (using the paint brush tool) in Photoshop CC 2018.

What's going on:

- PS starts up well

- I'm able to select my brush tool.

- Pressure sensitivity works

- I'm able to draw when at 100% zoom

- PROBLEM: I'm unable to draw when zoomed in more than 100%. PS or my tablet thinks I'm panning/scrolling when I press and draw with the pen.

Has anyone else experienced this problem? I've been troubleshooting and have done the following:

- Installed the latest WIN 10 update

- Updated Photoshop CC 2018

- Reset all the TOOLS and PREFERENCES in PS

- Been patient.

If anyone knows how to fix this, I would be forever grateful!

Thank you again for your time and help!

This topic has been closed for replies.

danc23023945

Participant

I have a XP-Pen DECO 03 Graphics tablet without Screen . it was a alternative to Wacom Intuos Pro M . both have almost same features .

I had meet this problem , I Uninstalling KB4089848 then it works well with Photoshop .

K

katart0719

Participant

I was having the exact same issue, and tried everything I could think of to fix it. It was definately getting on my nerves, but it then occurred to me that it might be because of the latest windows update. i went to settings, searched “updates”, then clicked on my update history. Clicking on the windows 10 update took me to a page that listed problems with the update, including the problem we all seem to be having. Scoll down a bit, and you will find instructions on how to fix it. I hope this helped:)

A

ADriHD

Participating Frequently

I could not roll back to the previous installation of Windows, so I opted to move to the next preview build (through Windows Insider, risky I know). So far so good, but then it started doing that thing where it won't restart completely, it just hibernates if you restart. It shuts down/starts up fine and the Wacom both Intuos and Cintiq are working again. So annoying, but at least I can work again!

lithoneum

Participant

Found the solution!

[Windows Ink/Tablet bug on Windows 10]

Guys, the latest windows 10 update broke some important things on windows. If your pen is stuck doing the pan/hand tool thing, if your pen is shaking, it is because of the last windows update and it is not wacom or adobe's fault.

To fix it:
You need an elevated cmd prompt. To do this, type "CMD" on your start menu, right click it and run it as administrator.

Then type in this command:
"reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f"
Without quotation marks and press enter

Restart your apps and it should kick in.

J

javier andresg44951509

Participant

Thank you so much! I had days with this problem and finally your answer works perfect!

O

ouijabye

Participant

I'm having the same issue, but my computer doesnt have the KB4089848 update installed, so I'm not sure what to do to fix this.

annan99812232

Participant

I found this thread today and just uninstalled the latest update (which had a different code name then the one's being stated) and it has fixed the issue. I suggest going through each update and uninstalling until it fixes the issue you are having. I was lucky that the first update I uninstalled fixed the issue. Hope it works out for you mate.

sergioe92447876

Participant

a mi me aparece error de sintaxis al poner esto

"reg add HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Pen / v LegacyPenInteractionModel / t REG_DWORD / d 1 / f"

D

DefunctBattery

Participant

I have a Huion tablet and am experiencing the same issue which probably means it's a Windows issue or just an incompatibility between Adobe and Windows.

Whenever I zoom in and put my pen down, the entire canvas moves and it's as if the program thinks I'm moving around instead of drawing. The moment I restored my OS to a previous restore point, the problem disappeared. This needs to be addressed to Adobe asap, I really don't want to keep my laptop's OS not up to date.

A

adamajones01955

Participating Frequently

I am experiencing same issue on my wacom Mobile Studio Pro.

I reset everything back to factory and issue still persists!

Does anyone know if Adobe are aware of the issue so they can work on a fix?

I'm not very happy about leaving my computer without any further updates!

A

Anonymous

You can report it here on the Adobe feedback forum

Photoshop | Photoshop Family Customer Community

A

AssafDuaa

Participant

I'm having the same issue and i'm sure it's from wacom because when i tried to draw using touch pad on laptop it worked when i zoomed-in

i updated wacom drive from wacom desktop center stil not working

A

Anonymous

Try uninstalling this Windows update

CepiTheNomad

Participant

This may be another problem but when I uninstall this update its making my computer crash and restart automatically updating back to the latest update. Disclosure I do not have auto updates enabled on my pc I’ll check regularly and do it manually.

CepiTheNomad

Participant

I’m having the same issue as well as my pen or eraser not registering even when not zoomed in