I have two printers, both working. I can print images using Windows internal print commands. However, Photoshop CC 20.0.4 crashes immediately - with a Windows prompt, not Adobe - when anything to do with printing is evoked. That is, File > Print dies before any response comes back. The printers are a Samsung and a Canon Pro-1000 A3 printer. Both are fine with other applications. Canon's plug in will run in the absence of an image, but the system crashes if there is an image present. I can print images which cause Photoshop to crash using Windows internal print commands. This is a sudden event, starting on Tuesday 19 March, following an update from Adobe. Work is piling up. Relevant Windows error log is this:-EventDataPhotoshop.exe20.0.4.260775c764fadntdll.dll6.1.7601.243875c7f3a94c000037400000000000bf3021e5c01d4dfc64593edb3C:\Program Files\Adobe\Adobe Photoshop CC 2019\Photoshop.exeC:\Windows\SYSTEM32\ntdll.dll904257cd-4bb9-11e9-97a2-bcee7b98e83bRelevant systems information is:Operating System: Windows 7 64-bitVersion: 7 SP1 6.1.7601.24387System architecture: Intel CPU Family:6, Model:14, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreadingPhysical processor count: 6Logical processor count: 12Processor speed: 3402 MHzBuilt-in memory: 16326 MBFree memory: 8961 MBMemory available to Photoshop: 14935 MBMemory used by Photoshop: 60 %

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Answered

Photoshop CC 2019 crashes on print request

Forum|Forum|7 years ago
March 21, 2019
11 replies
12388 views

I have two printers, both working. I can print images using Windows internal print commands. However, Photoshop CC 20.0.4 crashes immediately - with a Windows prompt, not Adobe - when anything to do with printing is evoked. That is, File > Print dies before any response comes back.

The printers are a Samsung and a Canon Pro-1000 A3 printer. Both are fine with other applications. Canon's plug in will run in the absence of an image, but the system crashes if there is an image present. I can print images which cause Photoshop to crash using Windows internal print commands.

This is a sudden event, starting on Tuesday 19 March, following an update from Adobe. Work is piling up. Relevant Windows error log is this:

-	EventData

Photoshop.exe

20.0.4.26077

5c764fad

ntdll.dll

6.1.7601.24387

5c7f3a94

c0000374

00000000000bf302

1e5c

01d4dfc64593edb3

C:\Program Files\Adobe\Adobe Photoshop CC 2019\Photoshop.exe

C:\Windows\SYSTEM32\ntdll.dll

904257cd-4bb9-11e9-97a2-bcee7b98e83b

Relevant systems information is:

Operating System: Windows 7 64-bit

Version: 7 SP1 6.1.7601.24387

System architecture: Intel CPU Family:6, Model:14, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 3402 MHz

Built-in memory: 16326 MB

Free memory: 8961 MB

Memory available to Photoshop: 14935 MB

Memory used by Photoshop: 60 %

This topic has been closed for replies.

Correct answer davescm

Hi

Have you tried resetting preferences? Although user preferences do not contain print settings, resetting also restores Photoshop's internal preferences which are saved when Photoshop closes. If they become corrupt then various issues can occur.

To do this go to Prefernces >General and choose "Reset Preferences on Quit". Then click OK and close and restart Photoshop

Dave

tzavecz

Participant

I got this 'Ctrl-Shift-Alt' command fix to work on an ancient CS4 64 bit version of Photoshop Extended running on Win 11. System hung when I went to print. I also could not exit the app or open any new files.
FIX with Ctrl-Shift-Alt held down while opening the app DID reset my preferences but:
1. you must go to the actual locaion of the .exe file (not the shortcut).
2. While holding down key combination, right click .exe file and select 'Open'

PS64 App config file reset and it now works great.
Thank you @davecsm, your fix works apparently on all versions but you can't use a link to the executable.

R

Rodriguez5E8D

Participant

I'm in same boat I just recently updated my windows to 10 and photoshop was working well until I installed my printer drivers now it crashes every time I hit print need help!

A

AndyStark

Participating Frequently

Hi There,

I found that it was the printer drivers that were the problem, not photoshop. I made sure that windows 10 had the latest update, I made sure photoshop had the most recent version then I uninstalled the printer and all its associated software and reinstalled from scratch.

Fixed the problem. I know it wasn't photoshop as I could get it to print from my laptop but not my Desktop.

Hope this helps.

Cheers

Andy Stark

[personal information removed by moderator]

D

Donldd

Participant

Thanks a heap. Worked like a Charm.

W

WebsiteActorLive

Participant

I've been having the SAME problem for months now. As someone else mentioned this is NOT a fix, just a workaround to a very time-consuming problem with photoshop. The problem keeps coming back even after many hours trying to figure out what preference is causing the crash to happen when I try to print. I'm left with resetting the preferences consistently so I don't lose work.

NB, colourmanagement

Community Expert

You can report it as a bug here

https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop

A

Ashishk

Participant

Thanks you very much sir.

It's working.

D Fosse

Community Expert

Print settings are stored as metadata in the file. If the printer has changed, or the settings are otherwise invalid or corrupt, PS can crash.

To clear print settings, hold the spacebar when clicking "print".

L

LisasBowtique

Participant

Thanks, this works!
I just have to open up all of my PSD files (all 2000 of them) and shift-print dialog, but not print. Then save and close. The clearing of the preferences only works for a little while.
Dave

L

LisasBowtique

Participant

Here it is, 6 months later, new computer, and the problem reared its ugly head.

There's got to be an actual fix for this. I am getting very annoyed and angry. We pay $21 a month and expect for it to work 100% of the times without a band-aid work-around.

Will someone please hack PS and sell me a patch file? Adobe doesn't seem to be doing anything but collection all of our monthly dues.

F

Frank S

Participant

Thanks worked for me too in Elements 14!

W

webtrekker

Participating Frequently

This thread should NOT be marked SOLVED!

I am using cc2020 and have had numerous crashes when opening the Print dialogue.

Resetting Preferences is poor work-around, not a solution. Every time you reset Preferences you have to enter all your old preferences again, (you DID remember them, didn't you?) as Photoshop has no way of saving Preferences

My old copy of CS5 thankfully works without trouble (and loads and runs documents much faster too) so I'm no longer going to pay for the crippled cc2020.

Photoshop cc2020 also does not save my Printer Preferences correctly, unlike CS5.

melanies36237125

Participant

Crash on print request 100% since updated to 2020.

Both previous and current versions now crash:

Photoshop 2020 V21.0.1 20191106.r.47 2019/11/06: 3152b481f18 x64

+ Photoshop CC2019 V20.0.7 20191017.r.87 2019/010/17: 1208010 x64

Did:

Uninstalled - reinstalled

Deleted preferences file (both with Ctl-Alt-Shift and manually)

Tried Ctl-P and File-Print. Both crash.

Not related to file types

Any suggestions on what can I try next?

TIA 😃

E

emeryberk

Participating Frequently

Dave, I have a fully working, licensed copy of Photoshop CS6.

There IS no item under <Edit> <Preferences> General . . . . "Reset preferences on Quit" or anything remotely similar.

Is this a new clever way Adobe's new owners are going to force me to RENT CC forever?

If so, I'm going to find a non-Adobe product to buy and learn.

Berkeley Fuller-Lewis

Talent, OR

davescm

Community Expert

To reset Preferences in CS6 press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. New preferences files are created when you start Photoshop.

Dave

E

emeryberk

Participating Frequently

TO REPEAT. NO SUCH THING HAPPENS WHEN I START PHOTOSHOP CS6 using <CTRL><ALT><SHFT>.

After the windows "do you want to run this" YES/NO, Photoshop opens normally and doesn't ask you ANYTHING.

I finally found how where and what the Photoshop preferences file is, re-named it, re-started Photoshop and things are OK.

Your "advice" does NOT work . . . at least in Photoshop CS6, running Windows 10 (Build 1903).

Earth to Dave, do you read me?

R

Rormeister

Known Participant

I'm wondering how many users this affects. I have this issue regularly now, months after the original post. Sure hope Adobe is reading this stuff.

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