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hardware850
Participant
November 7, 2019
Question

Photoshop CC 2020 unable to save

  • November 7, 2019
  • 24 replies
  • 30704 views

I have now installed, uninstalled and re-installed PS CC 2020 - I am unable to save anything. "save" and "save as" do nothing. No dialog box, just a screen blip and then nothing. Am I missing something? I had to reinstall CC 2019

 because of this. any help?? thanks!

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    24 replies

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    P
    P.J.
    Participant
    January 11, 2020

    I resolve this problem (version Photohsop 21.0.2) on Windows 10 64-bit. 

    I have copy whole folder C:\Users\Name\AppData\Roaming\Adobe\Adobe Photoshop 2020 from my second computer when Photohsop CC 2020 was working good. And Save and Save as is woking well.

    Best regards.

    W
    Wart
    Participating Frequently
    January 11, 2020

    So, if I understand you correctly, you have replaced a later version of Photoshop (v. 21.0.2) with an earlier version that was working correctly? I have also done that, but that leaves me with out the latest "improvements" & also no way of knowing when Adobe fixes the issues with 21.0.2 without simply installing newer versions & hoping for the best. That is a trial & error approach. Not very scientific for a high tech company like Adobe. It would be nice if they actually notified us when this specific issue is fixed. Since I am continuously paying for Photoshop I think I deserve to know when the problems they created are fixed. 
    Wart

    P
    P.J.
    Participant
    January 11, 2020

    I have 2 PC. Both of them has Photoshop 21.0.2. One was working good, and 2nd was prbolem with "save" and "save as". I have copy files from the good working PC to the second one. That's all.

    thomasl34294613
    thomasl34294613
    Participating Frequently
    January 8, 2020

    Similar issue, but on a Mac Catalina 10.15.2. 

     

    UPDATE: It just started working again. I'm not sure what I clicked on that made it magically start working. 

    Good luck everyone else. 

    C
    Colormaiden
    Participating Frequently
    January 8, 2020

    My problem was solved. All options are available. I posted the solution yesterday, which was to shrink my display size so the weird cloud / desktop screen that doesn't display properly for me and was not scrollable could be read and then tick off the cloud option permanently. Now I can save normally anywhere in any folder (except not in the cloud, which I don't care about). Not sure if your issue is the same or not? I'm on Catalina 10.15.2.

    W
    Wart
    Participating Frequently
    January 8, 2020
    No, This is not the same as my Issue. 
    After two attempts to allow Adobe Tech resolve issue by giving them control of my computer, the status is:Both techs fixed the issue (which was "save" & "save as" did not work) by deleting my current version (21.0.2) of PSCC 2020 & installing an older version. I was told to not install any version until there is a version newer that 21.0.2Now I have a "new" problem. Everything I try to do in Photoshop is very slow. Any change is delayed. This is true for PC actions & for plugin actions like NIK.  I have been a long time subscriber to PS & have windows 10. I keep everything up to date & have not made any changes to either system or my computer that would cause these issues. It appears to be an Adobe issue & I am disappointed that there does not appear to be any response to these issues. All I would like to know is that they acknowledge having these issues & are working to correct them. Currently PS is useless to me. 
    C
    Colormaiden
    Participating Frequently
    January 7, 2020

    I can't save anything in Photoshop 2020 in Catalina. I get a frozen dialog screen as attached. I can export but then it's not a native Photoshop file with layers. This is insane. The screen I get is misaligned and falls off the bottom and you can't scroll to read the rest. 

    C
    Colormaiden
    Participating Frequently
    January 7, 2020

    SOLUTION FOUND -- 

    This is wacky but it worked. If you see the screenshot above, the dialog box for me is weirdly misaligned and I couldn't read the bottom (it wouldn't scroll further). I looked the dialog box up online and saw that it has a tick box to stop asking to save in the cloud and show the dialog every time (which still doesn't display properly on my desktop). So I changed my display view to teeny tiny to allow me to expand the dialog box and then the options showed up and I was able to deselect the cloud and save to my desktop. 

    So I still can't use the dialog options for cloud vs. desktop but I can save a layered Photoshop file again. Any questions, please ask. 

    N
    nimim
    Participant
    January 9, 2020

    How do you get this dialogue box to come up? Sorry maybe a stupid question but I am not familar with this screenshot.

    I
    imtoad
    Participating Frequently
    December 31, 2019

    I have found a work around. I am able to export and change the name and location if desired.

    W
    Wart
    Participating Frequently
    December 31, 2019

    I have the latest updates for Photoshop CC 2020 & am still having the same issues with "save" & "save as", they do not work. Also the startup/welcome screen that used to show recent images I have worked on has disappeared. My OS is MS Windows 10. It is up to date. I contacted Adobe Support & they took control of my PC, made various changes & installer a 2019 version of PS CC & it worked, until I got a notifcation that an up date for PSCC was available, so I installed it & the save issue & welcome screen issue returned. I would like to know if this is a known issue to Adobe. 

    Does anyone from Adobe ever comment here?

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    December 31, 2019

    Have you tried turning off background save under Preferences> General> File Handling ?

    I
    imtoad
    Participating Frequently
    December 31, 2019

    I tried and it didn't help. I have tried all previous suggestions.

    W
    Wart
    Participating Frequently
    December 31, 2019

    Has anyone been in contact with Adobe concerning this? My Photoshop CC 2020 is currently useless. 

      C
      christinat96163035
      Participant
      December 17, 2019

      Same here.  VERY frustrating.  I'm glad to hear it's not just a Windows 10 thing.  I'm so used to EVERYTHING wrong with my computer a Windows issue.  That being said, Adobe....???  What's the solution? 

      C
      Coline_Animation
      Participant
      December 19, 2019

      Hey everyone, 

       

      I had the same issue and solved it on Mac:

      Photoshop Preferences -> General -> File Handlings -> remove the tick next to Save In Background 

      That's it! Hope it helps.

       

      Coline

       

      I
      imtoad
      Participating Frequently
      December 20, 2019

      Thank you but after doing that I'm still having the same problem. I can't see how one could "save as" in the background.

      M
      MASRAH
      Participant
      December 13, 2019

      Haveing the same issues! macOs catalina...and its latest version Ps.

        artistic_Euphoria0D4E
        artistic_Euphoria0D4E
        Participant
        December 14, 2019

        For me, not even the last update salved the issue. I still have problems saving the projects, they stop at 99%. And then the file turns into a corrupted one and I have to restart my Mac in order to have PS working again. I cant work like this.

          A
          alborzk
          Participant
          December 14, 2019

          Also been having the same problem for nearly 2 weeks now on Mac OS Catalina. 

            K
            Karim_Djoudi
            Participant
            December 12, 2019

            Im having the same issue any one found a fix for that 

            D
            djs321
            Participating Frequently
            December 13, 2019

            Update to version 21.0.1. (or newer) should fix the issue.

            K
            Karim_Djoudi
            Participant
            December 13, 2019

            i have the latest version 21.0.2 

             

              carmend11132531
              carmend11132531
              Inspiring
              November 11, 2019

              I also have the same problem. Running on the latest version of Windows 10 Pro 64x... I'm super frustrated! Also the home screen does not show absolutely anything (unchecked the show hom option in the preference panel) and the "new" command only works if I have checked the legacy new document in the preferences. I wonder if all these issues are related. I have reset the preferences, uninstalled using the adobe cleaner tool but the problem persists. Agh!!!!

                H
                hardware850Author
                Participant
                November 11, 2019

                this must be related because I have all of the same symptoms as you. Adobe had me create a new user on my computer (windows 10 pro), that didn't work. They had me uncheck the "use GPU" under performance in preferences, that didn't work.  I can export a single layer but can't save anything. Meanwhile I re-installed 2019 I hope they fix it, I like to get what I'm paying for and inability to save anything renders Photoshop useless. 

                  H
                  hardware850Author
                  Participant
                  November 11, 2019

                  I have also updated all related drivers

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