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Answered

Photoshop CC 2021 Export Render Video not working

Forum|Forum|4 years ago
December 16, 2021
3 replies
5234 views

I use a PC and each year I put togather a series of photos with music in Time Line, export, and render. Each year it is the same size file, with the same number of picturs, etc. Nothing has changed except the Photoshop updates for 2021. Now when I render it gives me the spinning dots and after 22 hours it is still spinning.

Does this have to do with the discontinuation of the 3D that I see pop up?

If rendering is no longer working in Photoshop what is the next course of action?

Is there a plugin out there?

Windows

This topic has been closed for replies.

Correct answer Chuck Uebele

Do you have Bridge open? If so, close it and restart Photoshop. I have the same issue if Bridge is open.

Ali Ajmal

Participant

Hi , So the short story is that i was same facing this issue todya, after deep searching i found that it's all related to the drivers update, just make sure you have all drivers updated. and if still not working seleteed the driver and reinstall it. , in case you are still facing this issue fell free to consult with me. Best of luck 🙂

My issue was relvoed after installing directX 9.0. if you already have it just update it.

Ali

J

Joseph5FAF

Participant

I had the same problem this afternoon getting a "hang" on the Initializing Video Export progress bar. Running latest Win10pro and PS 24.1.1. Check the GPU Compatibility link on the help menu. I did that and it said that my GPU is compatible but that the drivers were out of date. I updated them and now everything's working as it should and I can even Export as, Render Video with Bridge open also. A BIG thank you to J E L in post above from Dec 16, 2021 who solved this for me with this link:

"You can also try some of these fixes to see if it improves the performance:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

J E L

Community Expert

Hi @Joseph5FAF, thanks for coming back to let us know everything working for you again! I'm so glad I could offer some help with the link I posted.

Chuck Uebele

Correct answer

Community Expert

Do you have Bridge open? If so, close it and restart Photoshop. I have the same issue if Bridge is open.

P

paulr1641874Author

Known Participant

Congratulations!!! It worked. To be more specific:

I am running Windows 11, PS 23.1.0, file size to be rendered is 10.63 GB. Render time 2hrs and 9 minutes.

From Photoshop >File>Open. Select file then: File>Export>Render Video.

Rendered perfectly.

Never open Bridge in the process. In the past I closed bridge right after I selected the file to open in Photoshop and the rendering did not work.

I'm hoping this is a bug that needs fixing in photoshop because in the past I did my selection of files from bridge. But I am thankful you found the solution. Great work ... and on Christmas day no less.

J E L

Community Expert

That's great to hear! When you said a few days ago, "Also, I made sure to shut down any programs that might be running in the background ... including bridge," I didn't put that in the category of possibilities. Many thanks, Chuck, for the solution. I'm going to mark your answer as the correct one.

J E L

Community Expert

Hi @paulr1641874 Sorry to hear about the trouble. I don't believe this has anything to do with the discontinuation of 3D features. AFAIK, using the video timeline feature is not a specific feature affected as part of that transition.

So, what else is going on? How large are the image and audio files in your timeline? I've been able to create videos with audio successfully using v.22.5.3 on Windows. It's possible that the latest version (23.1) isn't compatible with your system. My older system couldn't handle the update, so I had to roll back where everything works fine.

The Photoshop hardware requirements for processors and graphics cards have increased for version 23.x. Here is a link to the requirements. https://helpx.adobe.com/photoshop/system-requirements.html.

You can also try some of these fixes to see if it improves the performance:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

Let us know how it goes!

P

paulr1641874Author

Known Participant

Paul Ropson <ropson.1345@gmail.com>

3:49 PM (14 minutes ago)

to Adobe

I have the latest update and my system seems to be working fine with the exception of Rendering. I am in the process of updating my GPU. Can you look this system over and see if anything stands out?

Also, when I try to render the spinning circles just keep spinning. Is anything else supposed to happen because I usually had a bar to show progress and now I see nothing but spinning circles. When my GPU finishes

updating I will try it again and get back to you.

This is my system:

Adobe Photoshop Version: 23.1.0 20211208.r.143 83e47c5 x64
Number of Launches: 1049
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22000.376
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2904 MHz
Built-in memory: 32573 MB
Free memory: 24757 MB
Memory available to Photoshop: 25034 MB
Memory used by Photoshop: 83 %
SAM SDK Version: 2.0.0-main.950
ACP.local Status:
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- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.21.1.1
- Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 5
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unifed Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA Quadro P2000
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,214 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=-1920, bottom=1080, right=0
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=38413760 -comment=Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64

[1413 ms]
Start sniffer 2021-12-16 15:24:44
# Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=38413760 -comment=Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64

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Supports UMA: UNSUPPORTED
D3D-ID: 7354

Device 1
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Power Envelope: UNKNOWN
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# attached displays: 1
\\.\DISPLAY1
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API version: 12.0 (12.0)
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C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6daaea9afe1e6f6\igdumdim64.dll
Driver date: 2020-10-14 000000.000000-000
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{260 ms}

{260 ms}
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Display 1
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# devices: 2
Device 0
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Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY4
GPU accessible RAM: 4,214 MB
VRAM: 4,214 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,077 MB
API version: 2.1 (2.1.2 NVIDIA 452.96)
Device version: 2.1 (2.1.2 NVIDIA 452.96)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_7f876dd929622859\nvldumdx.dll
Driver date: 2021-04-05 000000.000000-000
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GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)

Device 1
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API version: 2.1 (2.1.2 NVIDIA 452.96)
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C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6daaea9afe1e6f6\igd12umd64.dll
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6daaea9afe1e6f6\igdumdim64.dll
Driver date: 2020-10-14 000000.000000-000
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End platform OpenGL
{526 ms}

{527 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
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Preferred: TRUE
Power Envelope: DISCRETE
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# attached displays: 0
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VRAM: 4,294 MB
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Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 CUDA)
Device version: 1.2 (OpenCL 1.2 CUDA)
Vendor name: NVIDIA
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Driver version: UNKNOWN
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Device name string: Quadro P2000
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
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Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
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VRAM: 13,661 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 )
Device version: 2.1 (OpenCL 2.1 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 14 GB / s
Compute score: 187.51
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation

Paul Ropson <ropson.1345@gmail.com>

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