Photoshop CC 2021 Export Render Video not working

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Dec 16, 2021 Dec 16, 2021

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I use a PC and each year I put togather a series of photos with music in Time Line, export, and render.  Each year it is the same size file, with the same number of picturs, etc.  Nothing has changed except the Photoshop updates for 2021.  Now when I render it gives me the spinning dots and after 22 hours it is still spinning.

Does this have to do with the discontinuation of the 3D that I see pop up?  

If rendering is no longer working in Photoshop what is the next course of action?

Is there a plugin out there?

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correct answers 1 Correct answer

Community Expert , Dec 25, 2021 Dec 25, 2021

Do you have Bridge open? If so, close it and restart Photoshop. I have the same issue if Bridge is open.

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Community Expert ,
Dec 16, 2021 Dec 16, 2021

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Hi @paulr1641874 Sorry to hear about the trouble. I don't believe this has anything to do with the discontinuation of 3D features. AFAIK, using the video timeline feature is not a specific feature affected as part of that transition.

 

So, what else is going on? How large are the image and audio files in your timeline? I've been able to create videos with audio successfully using v.22.5.3 on Windows. It's possible that the latest version (23.1) isn't compatible with your system. My older system couldn't handle the update, so I had to roll back where everything works fine.

 

The Photoshop hardware requirements for processors and graphics cards have increased for version 23.x. Here is a link to the requirements. https://helpx.adobe.com/photoshop/system-requirements.html.

 

You can also try some of these fixes to see if it improves the performance:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

 

Let us know how it goes!

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Paul Ropson <ropson.1345@gmail.com>

3:49 PM (14 minutes ago)
 
 
 

 

 

 

to Adobe
 

 

 
 
 
 
 
 
I have the latest update and my system seems to be working fine with the exception of Rendering.  I am in the process of updating my GPU.  Can you look this system over and see if anything stands out?  
Also, when I try to render the spinning circles just keep spinning.  Is anything else supposed to happen because I usually had a bar to show progress and now I see nothing but spinning circles.  When my GPU finishes
updating I will try it again and get back to you.
 
 
This is my system:
Adobe Photoshop Version: 23.1.0 20211208.r.143 83e47c5  x64
Number of Launches: 1049
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22000.376
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2904 MHz
Built-in memory: 32573 MB
Free memory: 24757 MB
Memory available to Photoshop: 25034 MB
Memory used by Photoshop: 83 %
SAM SDK Version: 2.0.0-main.950
ACP.local Status:
 - SDK Version: 1.50.2
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.21.1.1
 - Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 5
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unifed Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             0
isGPUCapable:          1
GPUName:               NVIDIA Quadro P2000
GPUVendor:             NVIDIA
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 4,214 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              0
Windows remote desktop:  0
Display: 1
  Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
  Display Bounds: top=0, left=-1920, bottom=1080, right=0
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=38413760 -comment=Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64

[1413 ms]
  Start sniffer 2021-12-16 15:24:44
  # Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64
  C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=38413760 -comment=Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64
 
  {66 ms}
  Start platform native
    # displays:                   2
    Display 0
      Display:                      \\.\DISPLAY4
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((0 0) -> (2,048 1,152), w=2,048, h=1,152)
      Dimensions:                   (2,048 1,152)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA Quadro P2000 index=0 preferred=1)
   
    Display 1
      Display:                      \\.\DISPLAY1
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((-1,536 0) -> (0 864), w=1,536, h=864)
      Dimensions:                   (1,536 864)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=Intel(R) UHD Graphics 630 index=1 preferred=0)
   
    # devices:                    2
    Device 0
      Name:                         NVIDIA Quadro P2000
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY4
      GPU accessible RAM:                4,214 MB
      VRAM:                              4,214 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                17,077 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  NVIDIA
      Driver:                       C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_7f876dd929622859\nvldumdx.dll
      Driver date:                  2021-04-05 000000.000000-000
      Driver age:                   8 months
      Driver version:               27.21.14.5296
      Supports UMA:                 UNSUPPORTED
      D3D-ID:                       7354
   
    Device 1
      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:               17,211 MB
      VRAM:                                134 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                17,077 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  INTEL
      Driver:
        C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6daaea9afe1e6f6\igd10iumd64.dll
        C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6daaea9afe1e6f6\igd12umd64.dll
        C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6daaea9afe1e6f6\igdumdim64.dll
      Driver date:                  2020-10-14 000000.000000-000
      Driver age:                   14 months
      Driver version:               27.20.100.8854
      Supports UMA:                 SUPPORTED
      D3D-ID:                       16027
  End platform native
  {260 ms}
 
  {260 ms}
  Start platform OpenGL
    # displays:                   2
    Display 0
      Display:                      \\.\DISPLAY4
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((0 0) -> (2,048 1,152), w=2,048, h=1,152)
      Dimensions:                   (2,048 1,152)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=Quadro P2000/PCIe/SSE2 index=0 preferred=1)
   
    Display 1
      Display:                      \\.\DISPLAY1
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((-1,536 0) -> (0 864), w=1,536, h=864)
      Dimensions:                   (1,536 864)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=Quadro P2000/PCIe/SSE2 index=1 preferred=0)
   
    # devices:                    2
    Device 0
      Name:                         Quadro P2000/PCIe/SSE2
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY4
      GPU accessible RAM:                4,214 MB
      VRAM:                              4,214 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                17,077 MB
      API version:                  2.1 (2.1.2 NVIDIA 452.96)
      Device version:               2.1 (2.1.2 NVIDIA 452.96)
      Vendor name:                  NVIDIA
      Driver:                       C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_7f876dd929622859\nvldumdx.dll
      Driver date:                  2021-04-05 000000.000000-000
      Driver age:                   8 months
      Driver version:               27.21.14.5296
      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)
   
    Device 1
      Name:                         Quadro P2000/PCIe/SSE2
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:               17,211 MB
      VRAM:                                134 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                17,077 MB
      API version:                  2.1 (2.1.2 NVIDIA 452.96)
      Device version:               2.1 (2.1.2 NVIDIA 452.96)
      Vendor name:                  NVIDIA
      Driver:
        C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6daaea9afe1e6f6\igd10iumd64.dll
        C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6daaea9afe1e6f6\igd12umd64.dll
        C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6daaea9afe1e6f6\igdumdim64.dll
      Driver date:                  2020-10-14 000000.000000-000
      Driver age:                   14 months
      Driver version:               27.20.100.8854
      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)
  End platform OpenGL
  {526 ms}
 
  {527 ms}
  Start platform OpenCL
    # displays:                   0
   
    # devices:                    2
    Device 0
      Name:                         Quadro P2000
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                4,294 MB
      VRAM:                              4,294 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 CUDA)
      Device version:               1.2 (OpenCL 1.2 CUDA)
      Vendor name:                  NVIDIA
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    70 GB / s
      Compute score:                854.572
      Device name string:           Quadro P2000
      Device vendor string:         NVIDIA Corporation
      Platform name string:         NVIDIA CUDA
      Platform vendor string:       NVIDIA Corporation
   
    Device 1
      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               13,661 MB
      VRAM:                             13,661 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  2.1 (OpenCL 2.1 )
      Device version:               2.1 (OpenCL 2.1 NEO )
      Vendor name:                  INTEL
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    14 GB / s
      Compute score:                187.51
      Device name string:           Intel(R) UHD Graphics 630
      Device vendor string:         Intel(R) Corporation
      Platform name string:         Intel(R) OpenCL HD Graphics
      Platform vendor string:       Intel(R) Corporation

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Dec 16, 2021 Dec 16, 2021

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I have the latest update and my system seems to be working fine with the exception of Rendering.  I am in the process of updating my GPU.  Can you look this system over and see if anything stands out?  
Also, when I try to render the spinning circles just keep spinning.  Is anything else supposed to happen because I usually had a bar to show progress and now I see nothing but spinning circles.  When my GPU finishes
updating I will try it again and get back to you.
 
 

This is my system:

Adobe Photoshop Version: 23.1.0 20211208.r.143 83e47c5  x64
Number of Launches: 1049
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22000.376
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2904 MHz
Built-in memory: 32573 MB
Free memory: 24757 MB
Memory available to Photoshop: 25034 MB
Memory used by Photoshop: 83 %
SAM SDK Version: 2.0.0-main.950
ACP.local Status:
 - SDK Version: 1.50.2
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.21.1.1
 - Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 5
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unifed Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             0
isGPUCapable:          1
GPUName:               NVIDIA Quadro P2000
GPUVendor:             NVIDIA
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 4,214 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1

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Community Expert ,
Dec 17, 2021 Dec 17, 2021

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@paulr1641874, one thing that immediately stands out is you are running Windows 11. That could be the main problem. The memory used by PS is high at 83%. I run at 70%. Did you make the increase change yourself?

 

I'm not sure what image tile size indicates (cache?) but yours is set to 1024K and mine is at 128K. I'm just thinking of things that might be causing your system to hang when rendering video. I am not an expert in systems, so hopefully others who are can give you more help.

 

One other question, when you File > Export > Render Video, I'm assuming you are able to get to this screen before you start to hang. What are your settings here? Maybe you are trying to export too big a video file?

2021-12-17 09_51_32-Window.jpg

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Yes I get that screen.  I am running windows 11 which is one of the only variables different from last year.  I updated the GPU (NAVIDIA P 2000), I reloaded PS  22.5.3 and disabled the 23.x.  My file size is 2.53 GB which I had no problem with last year. Still the circles for 5 hrs.  I must say that last year I also had a file size of 8.98 Gb and it rendered in about 5 hrs. so file size is not it unless you are correct it is windows 11.

I have now changed my cache to 128 and will try it again.

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Community Expert ,
Dec 17, 2021 Dec 17, 2021

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Okay, that is a very large file. Waiting 5 hours seems too long, but I know some videos can take an hour or more to finish. But at least you see the progress bar moving. I hope it works out!

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Dec 17, 2021 Dec 17, 2021

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All I see is dots circling and escaped out after 22 hrs.  Too long to wait.  I will try the changes later and let you know tomorrow.

 

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Dec 23, 2021 Dec 23, 2021

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After making the changes you recommended of updating the GPU, changing the PS to 22.53, cache is 128K, the only variable is Windows 11.  My file sizes are the same as last year so that is not the issue.  Still no luck.  The circles just keep spinning.  Perhaps you are correct that Windows 11 is the culpret.  I will also explain that I restarted the computer after making the changes.  Also,  I made sure to shut down any programs that might be running in the background ... including bridge.  My hard drive has178 GB free space.  Circles keep spinning.  Maybe PS will check to see if there is a conflict with Windows 11?

Anyway it's Christmas.  I will get back to this in January.

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Community Expert ,
Dec 24, 2021 Dec 24, 2021

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Thanks for the update. I think you have isolated the issue to Windows 11, but I'm not convinced that is the only conflict. With 179 GB of free space, what percentage does that represent? I was below 20 percent free and Photoshop was hanging up. I now have more than 50 percent free, and it's running perfectly fast on every task (I am still on 22.5.3 with Windows 10). However, I haven't tried to render a video file anywhere near as large as yours. Please let us know how things progress in the new year!

 

JainLemos_0-1640367479368.png

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I had a few minutes.  Reloaded PS 23.1.0.  Figured it it didn't work for the older version might as well revert to the newest.  Still running Windows 11, using the updated GPU, Cache is 128K.  Made a new timeline psd., size of the file 28.8M.  It is made of 3 photos, cross fade and short music clip.  Export>Render> and 45 minutes of spinning circles.  I hope PS can figure this out.  Is it Windows 11?  Will there be a fix? Am I an anomaly? I hate being "that guy".

Thank you for your help.

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Community Expert ,
Dec 24, 2021 Dec 24, 2021

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Hey, we were both writing at the same time. By the way, what format and preset are you rendering to? H.264 YouTube with 29fps?

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New Here ,
Dec 24, 2021 Dec 24, 2021

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Here is my properties:

paulr1641874_0-1640368127303.png

 

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New Here ,
Dec 24, 2021 Dec 24, 2021

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paulr1641874_0-1640368373309.png

 

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Community Expert ,
Dec 24, 2021 Dec 24, 2021

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Try freeing up some space there (ETA, that should be plenty of free space, though). Also, I did read on another forum that Windows 11 is not currently an officially supported OS for Premiere Pro and After Effects. The article is dated October, so I don't know if that has changed by now. Hopefully, others here who know more will weigh in.

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Community Expert ,
Dec 25, 2021 Dec 25, 2021

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Do you have Bridge open? If so, close it and restart Photoshop. I have the same issue if Bridge is open.

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New Here ,
Dec 26, 2021 Dec 26, 2021

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Congratulations!!! It worked.  To be more specific:

I am running Windows 11, PS 23.1.0, file size to be rendered is 10.63 GB.  Render time 2hrs and 9 minutes.

From Photoshop >File>Open. Select file then: File>Export>Render Video.  

Rendered perfectly. 

Never open Bridge in the process.  In the past I closed bridge right after I selected the file to open in Photoshop and the rendering did not work.

I'm hoping this is a bug that needs fixing in photoshop because in the past I did my selection of files from bridge. But I am thankful you found the solution.  Great work ... and on Christmas day no less.

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Community Expert ,
Dec 26, 2021 Dec 26, 2021

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That's great to hear! When you said a few days ago, "Also, I made sure to shut down any programs that might be running in the background ... including bridge," I didn't put that in the category of possibilities. Many thanks, Chuck, for the solution. I'm going to mark your answer as the correct one.

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Community Expert ,
Dec 26, 2021 Dec 26, 2021

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Glad it worked. This issue has been reported to Adobe, but, so far, nothing has been done, as far as I know.

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Community Beginner ,
Aug 19, 2022 Aug 19, 2022

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Closing Bridge worked for me! Thank you ☺️

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