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Dominic Forbes
Known Participant
October 22, 2020
Question

Photoshop CC 2021 unusable, crashes.

  • October 22, 2020
  • 36 replies
  • 14959 views

Anyone else finding the new Photoshop crashes when trying to edit type layers?

This has happened on two separate documents and is repeatable. 

Open document, try to edit a type layer (leading, type a new word, basically any normal type operation).

Spinning wheel for a couple of seconds. CRASH.

 

It's basically unusable for me, running Mac OSX Mojave 10.14.6 on a Mac Pro.

    This topic has been closed for replies.

    36 replies

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    dnealious
    Known Participant
    November 29, 2021

    It is hanging up after using the Spot healing tool.

    Bridge was not allowing the Image Processor to work. Some recommended a fresh install of Bridge AND Photoshop, so I did. The Image processor then started working normally again. Life was good.

     

    Today I tried editing a 10Mb jpg. Duplicated the background layer. 4 clicks of the Spot Healing Brush Tool and it hangs. Here's a screen clip of the Task Manager. Yep, that's 2.8 Gb. I'll reboot and try again. Nothing else is running.

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    good_Rainbow0D4C
    Known Participant
    June 4, 2021

    Lot of crashs for me too with Mojave... grrr

    RGO_MAKER Lab
    RGO_MAKER Lab
    Participating Frequently
    June 4, 2021

    My IT department just helped me work on this and may have fixed the issue I was having.

     

    The Detailed Version: I'm using a PC Dell laptop with i7-8650U CPU @ 1.90Ghz and 16GB RAM. I have Windows 10.18.09 installed and was having problems with Photoshop 2021 crashing basically ever since I loaded it when I first saw it was available. I tried uninstalling and reinstalling but the problem persisted, so I rolled back to the 2020 version. It was disappointing because several of the newer features were not available. 

     

    Today my IT support first checked that all my Dell Drivers were up to date and then checked that my NVIDIA GPU drivers were up to date. Then he created a local folder for cloud files to direct to. Not sure if that helped, but my files were getting redirected because my files get saved on a server when I connect to my work's VPN. 

     

    Anyways, the real fix seemed to be when he reset all the preferences following the manual fix listed on this page. https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    I only did an initial test and it seems to be working so far. I hope it remains stable as I continue to work. Maybe give that a try if you've run out of other ideas,

     

     

    elodieg11939402
    elodieg11939402
    Participant
    May 30, 2021

    Photoshop crashes all the time for different reasons. You should not take our money Adobe until you get a reliable product. Enough playing with tablet, think professional please. Today Photoshop 2021 remained at 0% when I wanted to save my work and freezed. So I crashed the program. Then it crashed down alone when I wanted to apply a black and white filter (each time). The day before,  it was the light effect which didn't work... I get back 2020 version but what a lost of time !!

      kminke
      kminke
      Participant
      May 3, 2021

      My Photoshop 2021 won't even load the interface before it crashes.

        Archebyte
        Archebyte
        Participant
        May 17, 2021

        Same issue. PS 2021 wont's even launch. Sent several crash reports, Adobe chat support doesn't even work. I'm back installing to V 21.2.8 to see if it fixes anything.   

         

        One question:  How much of a discount do we get for having to use back-dated software that we pay for, just to get it to work?  

        T
        Treecreeper
        Participant
        April 29, 2021

        Adobe are well aware of the many bugs in photoshop cc21 and no amount of pleading will receive any help from them. They are taking money from all of us for a product they know is broken, eh excuse me but isn't that fraudulent ?

        It is time we all got together and demand our money back or sue.

          K
          KaitEm
          Participant
          April 29, 2021

          I don't know...I am not a lawyer or a software engineer. All I know is that, for 'premiere graphic design' software, it should ot be causing this many problems for its users!

           

            K
            KaitEm
            Participant
            April 27, 2021

            Yes, I am having the same problem with the latest update PS2021.

            But it seems like you have to be a techie to do ANY of the suggestions on here!

            it's all Greek to me.  I have no idea what to do--all I know is that I am paying 30.00 /month for a program that is currently unusable!

              C
              cbr1
              Participating Frequently
              April 16, 2021

              Mine stopped crashing, at least for now - but still buggy in other ways.  Adobe Tech support by phone was helpful... although it took multiple calls to trouble shoot.  I took out all the preferences I could find, but there are some hidden things that only their tech support people could find. Call them: 1 (800) 833-6687‬

              L
              lukehemms
              Participant
              April 15, 2021

              Hi folks.

               

              So I was on a call to somebody from Adobe yesterday. 

              He advised me to create a new admin user on my Mac, log onto this user and open photoshop. Close photoshop and then logout and login to my usual user and reopened Photoshop and the problem was resolved.

               

              I'm not a technical wiz but he said I must have had a glitch and logging onto the new user and opening it there somehow got rid of it.

               

              I'm still confused as to why that would've worked, I hope this is clear enough for anyone to follow!

              C
              CJ1234567
              Participant
              April 15, 2021

              I love that I pay for a service that constantly updates with more bugs and crashes and has me redoing work each and every day. This definitely meets the expectations of "industry standard"...

               

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                lukehemms
                Participant
                April 14, 2021

                I have just this second had an update for photoshop. The problem still exists!

                 

                I found a "fixed problem" answer online about changing in system preferences and a setting in accessibility and I was able to edit a whole series of images over the course of a few hours without fail.

                 

                I started a second series of editing today, all fine. Returned to my work after and the problem is back again. Colour wheel shows and I get a "not responding" note on Photoshop.

                 

                I can't believe how long this has been going on for and it hasn't been fixed!

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