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Participant
January 27, 2022
Question

Photoshop CC 2022 issues with Wacom Tablet

  • January 27, 2022
  • 5 replies
  • 4209 views

Issue: Photoshop does not always respond properly with tablet, especially after switching windows

Photoshop version: 23.1.1 20220106.r.202 060a6d1 x64
OS: Windows 10 Pro, 20H2 build 19042.1466
(I am using a Wacom Intuos Pro PTH-451)

Steps to reproduce:

Problem 1: Tablet fails to register on tab-out
open your document and select the brush tool, draw for a while with a tablet pen
tab out or switch to another window (i.e., discord, firefox, ect)
switch back to photoshop and attempt to draw with the tablet pen


Problem 2: Clicks registered improperly
Open your document and select the brush tool, draw for a while with a tablet pen
hold alt for the eye-dropper tool to select a color from the canvas and click

 

Expected result:

Problem 1: Tablet fails to register on tab-out
you should be able to draw again with no issues, the tablet pen functioning as it did before

Problem 2: Clicks registered improperly
The eye dropper selects the color you're clicking on and applies it to your current selected color

 

Actual result:

Problem 1: Tablet fails to register on tab-out
you will not be able to draw or click anything with the tablet, it registers the movement of the cursor but none of the clicks/strokes until you click the mouse somewhere in Photoshop and go back to the tablet.

Problem 2: Clicks Registered improperly
Instead of picking the color I'm clicking on, it just leaves a dot from the brush as though I wasn't holding the alt key at all

 

These things don't happen every single time, but they happen frequently enough that it bothers me and disrupts my work flow. These things happened to me in previous versions of photoshop as well, and every time I install a new version I am hoping it is fixed and it is not, so I thought it was about time to say something.

    This topic has been closed for replies.

    5 replies

    kota27548825glfq
    Participant
    December 13, 2022

    I'm having the same problem; where can I find the answer?

    Participant
    January 10, 2023

    в своей жопе искал?

    ArlindoCodinha
    Inspiring
    December 13, 2022

    Same issues with Intuos pro on Mac Ventura and before the same. After a while, I can not do anything.

    August 15, 2022

    I have the same Issue. Widows registers some brush strokes while Photoshop gets stuck and suddenly i see huge brush strokes on the project. Sometimes the zoom gets jittery and photoshop keeps zooming in and out until I restart the program. I've had this problem since photoshop 2020 in windows 10 with xeon processor and amd graphics card and now I have widows 11, intel and nvidia 3070 and the problem still presists.

    Legend
    August 15, 2022

    Have you updated the Wacom drivers? I use a tablet on both Mac and Windows, both Intel and M1 on Mac, and the only current problem I have is spring-loaded tools on Mac.

    Participant
    August 17, 2022

    Thank you! Updating the driver worked for me. Oddly, the Wacom desktop app said my driver was up to date, but there was a new option available online.

    Sahil.Chawla
    Adobe Employee
    Adobe Employee
    February 5, 2022

    Hi there,

    Sorry to hear about the trouble with Photoshop. Could you try resetting the preferences of Photoshop and see if it helps? 

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

     

    Regards,
    Sahil

    Participant
    February 10, 2022

    I have recently completely reinstalled windows which reset everything to factory settings when i had to clean install a new instance of Photoshop, and the errors still occur. Sometimes I don't even have to tab out to get the alt+click color picker problem i'm having.