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Answered

Photoshop CC (64 bit): Entry Point not found

Forum|Forum|12 years ago
September 19, 2013
8 replies
115033 views

Hi,

Just updated the Photoshop CC (64 bit) and after update the whole thing does not work anymore. When you try to start Photoshop CC you get an ugly message stating:

Photoshop.exe - Entry Point Not Found

The procedure entry point

?ProposeSearchBounds@StructuralImageEditing@@YA?AVBox@1@AEB ...

could not be located in the dynamic link library D:\Program Files\Adobe\Adobe Photoshop CC (64bit)\Photoshop.exe

Any ideas? I really need the P CC so any help is valuable! The platform is Windows 8 / 64 bit and the P CC used to work..

Update:

The 32-bit version of P CC works. So it is only the 64 bit version that does not start.

Message was edited by: Jari.O

This topic has been closed for replies.

Correct answer Ashutosh.Nigam

@ Talha1997,

Please follow the below mentioned steps let me know if they work:

1. Uninstall current Ps CC app, If there are any issues with CC uninstall then run the Cleaner tool to remove Ps CC :http://www.adobe.com/support/contact/cscleanertool.html .

2. Restart your system

2. Install Ps CC app from Creative Cloud

3. Do not launch Ps

4. Update to 14.1.2 via the Creative Cloud desktop application

5. Once the updates are successfully applied, Launch Ps CC to verify.

If it does not work please let me know, I would try to resolve it over a connect session.

Regards,

Ashutosh

M

MD38366302d29o

Participant

Capture-JPG.jpg

Participant

Participant

I now have this same error while trying to Open Photoshop

A

a_mahadi_zaman_khan

Participant

amala8807833

Participant

im using windows 8.1/64 bit and i had lots of dll file missings and i solved it now im having a eror saying entry point not found cannot find dynamic link to library and what is this AIDE.dill

T

Talha1997

Participant

I m having the same problem And now after restarting and installing again and Starting Photoshop CC 64x, It shows the same error and I cant get rid of it....!

Ashutosh.NigamCorrect answer

Adobe Employee

@ Talha1997,

Please follow the below mentioned steps let me know if they work:

1. Uninstall current Ps CC app, If there are any issues with CC uninstall then run the Cleaner tool to remove Ps CC :http://www.adobe.com/support/contact/cscleanertool.html .

2. Restart your system

2. Install Ps CC app from Creative Cloud

3. Do not launch Ps

4. Update to 14.1.2 via the Creative Cloud desktop application

5. Once the updates are successfully applied, Launch Ps CC to verify.

If it does not work please let me know, I would try to resolve it over a connect session.

Regards,

Ashutosh

P

Psypherical

Participant

Usually in the many cases of this happening and worse. It was a failed update.

1. Just go back to the Creative Cloud program (if you still have it)

2. Go to your apps page.

3. Look for Photoshop and you should see Update failed.

4. Then, click to retry the update and wait for the download to complete.

J

JanSjogren

Participant

I have the same problem after updating. The update installation actually told me the 64-bit update had failed, with a link to "Reinstall update" or something similar. I did not have the time to retry the update at that time, and shut down my computer. After restarting the CC program says that PS is up to date, but when I try to start the 64-bit version it fails with the "Entry point not found" message.

I guess I can just try uninstalling and reinstalling PS, but on a pretty slow DSL line that is time-consuming. A fix or patch would be very welcome.

Here are some relevant parts of the install log:

09/26/13 17:00:54:749 | [INFO] | | OOBE | DE | | | | 4364 | ----------- Payload: Adobe Photoshop CC Core_x64_14.1.1_AdobePhotoshop14-Core_x64 14.1.1.0 {AA18BB18-A7CC-4BDB-BA0F-8F338CFAF9D0} -----------

09/26/13 17:00:54:749 | [INFO] | | OOBE | DE | | | | 4364 | ERROR: Failed to apply patch to file at "C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\LogTransport2.exe", Patcher tool returned error: 32769(Seq 263)

09/26/13 17:00:54:749 | [INFO] | | OOBE | DE | | | | 4364 | ----------- Payload: Adobe Photoshop CC Core_x64_14.1.2_AdobePhotoshop14-Core_x64 14.1.2.0 {478DF6D8-2FA8-4034-BD49-9D5D64DA3324} -----------

09/26/13 17:00:54:749 | [INFO] | | OOBE | DE | | | | 4364 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\LogTransport2.exe")(Seq 187)

Following this is a large amount of patcher errors.

Ashutosh.Nigam

Adobe Employee

User on other thread(http://forums.adobe.com/message/5714611) resolved the similar problem by restarting system and then installing PS CC and applying 14.1.2 update..

Regards,

Ashutosh

J

JanSjogren

Participant

Well, if you read the thread he actually uninstalled and reinstalled the whole application, the update failed again, and then he restarted and managed to reapply the update somehow.

Chris Cox

Legend

Sounds like the update failed for some reason.

Uninstalling and reinstalling (then updating) may be your best bet.

Y

Yasheenh15

Participant

I have the exact same error, it worked perfectly up until i did the update. My 32bit version is also giving me an error.

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