Photoshop CC Could not complete the PortraitPro command because of a disk error

Forum|Forum|4 years ago
June 13, 2021
2 replies
1587 views

There has been an update to Photoshop CC this week and now the PortraitPro plugin doesn\'t work.
An error message "Could not complete the PortraitPro command because of a disk error" is produced.
I removed PP entirely and then re-downloaded and installed it but it didn't help. I uninstalled photoshop and cleaned up folders as much as I dared before doing a new install but this didn't help. The native PortraitProapplication works well but as a filter from Photoshop it doesn't.
Other plugins continue to work.

Problem or error

This topic has been closed for replies.

D

Dave-G

Participant

I updated my pc changed the motherboard, new m2 drive, guess what, plugin still wouldn't work.

ps 24.1 works with Portraitpro and the new beta versions, but not any PS starting with 25. I would say it's some sort of coding error by Adobe because these rwo products have working side by side for years.

Come on Adobe get this error sorted!

nigelb86844765Author

Participant

My story is bizarre.

PortraitPro started working again with PS25.

jane-e

Community Expert

Hi @nigelb86844765,

Have you contacted support at Anthropics? What did they say?

https://www.anthropics.com/support/

~ Jane

nigelb86844765Author

Participant

Hi Jane

Yes, I have also contacted Anthropics and am waiting for their thoughts. However, PortraitPro has not been updated but Photoshop has. Also, the error message is very similar to some others that mention Liquify or Camera RAW.

Thanks

Nigel

jane-e

Community Expert

Hi Nigel,

If you need to, you can go back to the last version of PS that worked for you using the Creative Cloud app until Anthropodics updates. You might also need to tun off automatic updates if Anthropodics does not update at the same time as PS and you rely on PortraitPro.

Possibly another volunteer will also have an idea.

~ Jane

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