Photoshop CC Extremely Slow Startup

[SC-Agency]

Photoshop CC 2014.2.2 is taking maybe 1 to 2 minutes after opening the application before I can open a file or create a new one. The menus just freeze and you can't interact. The mouse pointer is very slow and jerky across the screen. If I flip to another application it operates just fine so I don't think it's a memory issue.

I don't think I have made any changes to make this happen, just started out of the blue. Obnoxious.

Windows 8.1, 64bit.

[william_bilbo_balihu]

I tried Shift+Click to start Photoshop.

While that works to display Photoshop. The initialization process after Photoshop displays and then is accessible is what is taking the long time.

Shift+click start posts a dialog box that allows me to skip loading add-ons and 3rd party tools. But that isn't the issue as I use Photoshop "out of the box". So, whatever initialization process(es) was added to Photoshop 2017 has resulted in a 5-10 minute lag in accessibility.

[suzetteb58689955]

Do we know how often Photoshop staff check in to assist? I wonder if this is a glitch the programmers are looking at to fix. I had a goof problem in Dreamweaver very recently when I upgraded to a more recent Dreamweaver program and for the life of me, I kept receiving FTP errors. The folks here in the Dreamweaver forum couldn't help, nor could the company that hosts my website. In short, we were all stumped and had no idea how to fix the FTP error. And then I got a notice that Dreamweaver was doing an update and asked if I wanted to do the update. When I agreed and said YES, the next message was that the update would wipe out/write over the existing version. My thought was... what do I have to lose? And voila, with the update, the FTP error went away. Point being, I wonder if there will be some bug fix that Photoshop may offer us soon, seeing that a number of us have to wait so long to access our Photoshop programs.

[william_bilbo_balihu]

I think you're right, we'll have to wait until the right someone or sufficient someone's raise this issue and get a response/update. This is typically how things play out. I was simply trying to confirm that it was nothing I had done to inflict pain on myself. Thanks!

[SG...]

Hi,

Are all the people currently running into this launch issue w/ Ps CC 2017 (18.0) on Win OS?

Earlier in this thread someone removed Premiere and that improve things. Does anyone have the Premiere 2017 or Media Encoder 2017 update installed as well?

regards,

steve

[suzetteb58689955]

Steve,

I am on Windows 7. As for Premiere 2017 or Media Encoder 2017 upcate intsalled, I really don't know. (I wish I were more of a computer geek/techie and could give you a definitive answer....)

Suzette

[ChrisFowler92]

Hi Guys,

I've been experiencing this for awhile now on Premiere Pro CC. Every time I boot it up the splash screen appears for awhile and I have to wait around 3 minutes before the program shows up on screen ( has been happening for nearly a year now. I have closed one eye for too long already. After I saw this thread I believe I needed to share my experience too )

It's really frustrating and embarrassing whenever I need to get a quick edit done for a client. All my apps are up to date and I was hoping this 2017 update would fix this issue but to my disappointment this problem still occurs and to make things worse, Photoshop CC 2017 is also having start up issues. After the Photoshop CC 2017 splash screen the interface boots up and now it takes around 2-3 minutes to open a document. 

Windows 7 64bit professional, Kingston Hyper X fury 256gb SSD, 16gb Ram, Asus GTX960 Strix, Core i7-4790

[william_bilbo_balihu]

I am on Win7 Enterprise, have Photoshop, Bridge, and Illustrator installed. I updated PS and Bridge, but not Illustrator because of the issues I am having with PS. And today, CC seems to be clogged up as well. I clicked on the app (in status bar) and get the spinning blue pattern... and wait, and wait, and wait... I closed it, gave up on it for the moment, needed to get work done!

[ChrisFowler92]

I'm wondering if there is any update regarding this issue as I feel I'm not the only one having this problem here. I'm literally eyeing this thread for at least something. I'm getting quite frustrated.

[william_bilbo_balihu]

As I noted on Nov 18, I too experience this 2017 slowness issue.

The startup has improved slightly, but the time it takes for the new "File > New" dialog box to display is quite slow. I do a lot of screen captures in my line of work and in 2016 I could initiate a new image from a screen capture very quickly. Now, I have to wait 20-30 seconds for it to get around to presenting the dialog box completely, and then I can use File > New, select the custom size (1st item in the list appears to be from the clipboard).

[nickc93802210]

Hey guess what? Nothing's changed. Photoshop still takes 10 minutes TEN MINUTES to open up. Anybody from Adobe listening??? I've updated to the newest version of Photoshop CC 2017, reset preferences and even audited out bad fonts. I'm still stuck at Reading Preferences. Help! anyone? anyone...

[SC-Agency]

Adobe,

Please notice this has been happening with Photoshop CC 2014, 2015 and now 2017 on Windows 7, 8.1 and 10.

Waiting 2-10 minutes to begin production is really a negative, ongoing experience with your brand for a growing number of people. Getting the thread email updates every day about this problem not being solved affects people's perception of your brand.

Re-installing programs, removing our fonts, not using our third party plugins, removing other Adobe programs we use like Premiere, disabling libraries, using faster hard drives, etc. aren't "solutions."

This never happened before the internet connected subscription based model of Adobe software. Your silence pushes creative leaders to look for new software solutions. We have to run efficient, reliable software to stay creative, innovative and make a profit.

2017 will likely be the year many creative professionals (including our agency) begin exploring the Affinity line of design software (Affinity - Professional creative software ) as more of the programs go both platforms, Mac & Windows. $39.99-$49.99 (WITHOUT SUBSCRIPTION) is a very low risk to try switching to innovative, award winning software. Definitely seeing some similarities in this situation about what happened with Quark when InDesign came out. Creative professionals have to have better tools that just work.

[Charade63]

What is going on with Adobe these days.  First, the newly released Premiere 2017 has lots bugs.  Now this 2017 PS is even worse.  It takes forever to open a file after the program was launched.  Sometimes it even crashed.  Didn't they do any user tests before product releasing?!!!

[zuhloobie]

This has been happening to me for about 2 to 3 weeks now. Wasn't like this when I first installed. Took 15 minutes to unlock the File menu - everything was grayed out. It's almost like it's taking forever to show the recent item thumbnails? Once those pop up it works fine. I can't be waiting like this every time though - so aggravating. I changed my preferences to this and it seems to be working better.

[Charade63]

Tried.  No difference for me.  😞

[william_bilbo_balihu]

Interestingly, the problem gradually improved, day-by-day, but then, suddenly, it reverted back to what I've been experiencing. Very strange and frustrating.

[nickc93802210]

OK, I figured out a solution to my particular problem, I hope it can help others. I had a significant amount of really really big patterns stored in my pattern presets, Just deleted them all and BOOM! Photoshop opens in no time.

Hope this helps.

[SG...]

Hi,

That is an interesting lead. The same pattern presets don't affect Ps CC 2015.5 in the same way? Do you still have any of the preset around that you can send my way?

regards,

steve

[nickc93802210]

these were custom patterns - I do a lot of surface designs and I had a lot of 24 x 24 inch patterns. If you go into, say, a pattern fill layer, click on the drop down to access your patterns and then click on the gear icon there's an option to go into the preset manager. I opened it up and deleted all of my custom patterns (I have them saved as individual PSDs so it doesn't matter). Closed Photoshop and reopened it. VOILA

[SG...]

Do you have a preset that exhibits the problem you can share, so we can try to reproduce and investigate fixes? I'm going to try various setups, but having an existing preset will be quicker for triage.

And can you confirm that Ps CC 2015 didn't have this problem?

Thanks again for reporting back!

steve

[nickc93802210]

Hi Steve

here is a link to one of the files I used as a preset. As I said, I had a lot of these in my presets. I don't recall if it happened in 2015 but I may not have had as many pattern presets in there at the time.

Nick

[SG...]

Thx! Do you recall if all these have been RGB 8 bit JPG sources? And how did these presets end up as your active set, do you know? When you installed 2017, did you use the Creative Cloud desktop app and do anything with the advanced options (to disable migration, or removing older version)?

thx,

steve

[nickc93802210]

yes, 8 bit RGB, 300 ppi. I created these presets by using EDIT menu > DEFINE PRESET. I used the Creative Cloud desktop app to upgrade but I did not use advanced options.

[SG...]

Hi Nick,

Can you go to your Ps settings and see if there is a Patterns.psp for an older version that is very large in size?

C:\Users\username\AppData\Roaming\Adobe\Adobe Photoshop CC 2015.5\Adobe Photoshop CC 2015.5 Settings\Patterns.psp

thx,

steve

[nickc93802210]

here it is

its pretty big

[SG...]

Thanks, grabbed it so you can remove it distribution.