Photoshop CC freezes on "Reading Preferences"

New Here ,
Jan 23, 2018 Jan 23, 2018

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For some time now, I have encountered Photoshop CC taking forever to open up when it comes to the point where it is "reading preferences" on the splash screen. It either eventually opens after some minutes or just freezes. I have tried deleting the preference files by holding down ALT+CNTRL+SHFT but that doesn't seem to help much.

If it is any help, here are the specs for my laptop I'm using

Lenovo Z70

  • Intel Core i5 -5200 CPU @2.20GHz
  • RAM: 8.00GB
  • Windows 10 Operating System

Anyone have suggestions or helpful fixes that might heel this problem? I do a lot of graphic design work and running into this issue day by day is becoming extremely frustrating.

Thank you

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correct answers 1 Correct answer

Engaged , Jan 23, 2018 Jan 23, 2018
If you want to completely reset Photoshop's preferences then delete the Settings file. Go User>AppData > Roaming > Adobe. (You'll need to view hidden folders in order to see AppData.)In there is the Photoshop Settings folder. If you want to preserve your Settings folder, in case this doesn't solve your problem and you want to go back to it, then zip compress it. Otherwise delete it. When you start Photoshop again a new Settings folder is created.If you want to go back to your old Settings, just ...

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Engaged ,
Jan 23, 2018 Jan 23, 2018

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If you want to completely reset Photoshop's preferences then delete the Settings file. Go User>AppData > Roaming > Adobe. (You'll need to view hidden folders in order to see AppData.)

In there is the Photoshop Settings folder. If you want to preserve your Settings folder, in case this doesn't solve your problem and you want to go back to it, then zip compress it. Otherwise delete it. When you start Photoshop again a new Settings folder is created.

If you want to go back to your old Settings, just delete the newly created Settings folder and un-compress the original Settings folder.

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Participant ,
Apr 05, 2021 Apr 05, 2021

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I've removed the settings folder a number of times.  It doesn't help.  Photoshops still hangs on "Reading preferences.." for up to 4 minutes before openning.

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Community Beginner ,
Apr 12, 2021 Apr 12, 2021

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Same with me!

 

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Participant ,
Apr 12, 2021 Apr 12, 2021

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Baby steps.  For whatever reason, it now takes only 50 seconds rather than 4 minutes for Ps to read preferences.  It then opens.  I have limited off line functionality.  It syncs in and out but won't read libraries nor will it allow any syncing.

LrC syncs perfectly but Ps syncs in and out and won't read libraries.  I suspect the problem is the CC app which while it recognises my account and shows mt avatar, it immediately reports a sync fault.  I think if this were fixed, Ps would work as well since it seems to depend on the CC app but LrC not so much.  I've sent a log file to Adobe.  Don'r know if I'll hear back any time soon or ever. 

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Community Beginner ,
May 19, 2022 May 19, 2022

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Doesn't work.

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