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Photoshop CC -> performance down, memory usage up.

Forum|Forum|12 years ago
June 27, 2013
42 replies
138106 views

I recently switched to Photoshop CC.

I noticed performance was slow, memory usage was huge. At first I thought it might be because I was processing somewhat larger panoramas than previous ( eg merging 25 images at 21 MP each ).

Then my SSD drive crashed when the sysem ran out of memory, and I can't recover it.

I reinstalled Mac OSX 10.7.5 on the original HD and re-installed PS. Now my network bandwidth has jumped from under 1 GB uploaded per day, to 20GB, 30GB, 44 GB uploaded.

I don't know how much of this can be traced to PS CC, other than it's slow performance and high memory usage, but it' a suspicious coincidence.

Tom Legrady

This topic has been closed for replies.

Correct answer Chris Cox

That would be because the memory usage is about the same as previous versions, and we don't know of any major memory leaks in Photoshop CC (we do a lot of testing to find and eliminate memory leaks in Photoshop).

And because we've seen third party drivers and third party plugins with memory leaks.

If Photoshop consumes that much RAM without opening any documents - then you have about 6 Gigs of presets being loaded at launch (which is presets that you added, because by default Photoshop doesn't load that many presets, and consumes under 300 Meg at launch).

If you mean that Photoshop cosumes that much after closing documents - then that is how much you allocated to Photoshop and used in your documents. Photoshop not releasing memory back to the system until exit is perfectly normal behavior (otherwise it would run much slower).

We can try to help you determine what is consuming memory on your system.

But insisting that Photoshop is the cause when it is easily verified as not being the cause, won't help you.

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O

orion128

Participating Frequently

I updated my CC version of Photoshop, for Photoshop CC 2014 version.

Now I work a lot slower than the previous version, so I can not nomally work. Moving objects, loading the editing tools, zoom, and scrolling is much slower. I do not understand why, in the previous version everything was working properly.

I have the following configuration:

Windows 7 Pro 64bit
Gainward GeForce GTX 770 Phantom 4GB

Intel i7 CPU

16 GB of RAM

Mpower MSI Z77 motherboard

My PS performance settings:

PS The use of 70% of RAM

3 scratchdisk with 250GB of free space

4 catche levels

Can you help me to solve the problem?

C

chuck@chuckespinoza.com

Participating Frequently

Despite paying a monthly fee for CC I gave up using it. For the adobe techs to say that there is nothing wrong is a joke.

I am running a six-core system with 32 GB ram, an SSD, an empty drive dedicated to cache, on a win 7 - 64bit OS. Bridge, camera raw and Photoshop CC are so slow I can't use them. To tell me that nothing has changed between CS6 and CC is a lie or the person making the statement doesn't have enough information to make that blanket statement. With each new upgrade (including this week's) I try to use CC only to put it away and use CS6 again.

Like our counterparts with lightroom I often batch edit raw file files in camera RAW. I tried to grab canon 5d Mark III files and I got an hourglass. In CS6 there isn't any delay. Switching between folders in bridge takes forever (even if the cache is loaded).

there is an issue

Chris Cox

Legend

Millions of other users are not seeing any such slowdown. We cannot reproduce any such slowdown.

We have lots of information, but all of it tells us that the problem is something local to your system.

C

chuck@chuckespinoza.com

Participating Frequently

Are you or adobe offering custom tech support to go along with my monthly payment?

I am running CC out of the box? Just like the update I installed last night. I have increased the ram usage in my photoshop preferences but that has no effect on camera RAW nor bridge

R

rtl300

Participant

It is a sad state of affairs when the official response to all of these concerns about memory usage is 'it's your fault not ours'. I've upgraded photoshop through each version from photoshop 7 and have never faced the issues that are occurring with CC. If third party plugins and drivers affect Photoshop that badly then surely they should affect CS5 in the same way as they are affecting CC but I can assure you that my CS5 works perfectly and CC is unusable. I, as many others in this discussion, feel that this is most certainly an issue for Adobe to solve, as long time Adobe users and supporters we deserve better service than this. I am only able to use the RAW conversion element to CC (because CS5's version hasn't been updated to convert Nikon D600 or 800 RAW files) and once my tiffs or jpegs have been generated I then have to shut down CC and load up CS5 to work on them, I shouldn't be paying a monthly subscription to do that!

D

Dustin07

Participating Frequently

The fact that these techs are going to tell every single person that the problem with the memory being eaten up by photoshop CC is in their systems.
The fact that these techs are going to keep telling people that the memory usage is the same as previous versions of Photoshop.
I restored the latest version 17" model Macbook pro to its factory settings and replaced 8 gigs of ram with 16gigs and then did a new install of CC and I have to tell you that even if you set the preferences to 30% in Photoshop, it still eats 6 gigs without a document opened! th bottom line is the more RAM addeed the more it takes. I have been reading these posts since I subscribed to CC 4 months ago and nothing has changed. The Adobe specialists tell everyone that it is their system that is the problem and Photoshop is the same as it has always been. Well I am sorry but, I find this unacceptable. I am seriously thinking about getting rid of my CC membership because of what is happening. To me the difference between CC and CS5 is small. Content Aware is the same to me whether it is CS5 or CC. It is just sad that instead of finding a solution to this problem it is being denied instead. The fact is, we all need Adobe software because there is no other alternative so, we are at the mercy of those who tell us that the problem lies in our systems.

Chris CoxCorrect answer

Legend

That would be because the memory usage is about the same as previous versions, and we don't know of any major memory leaks in Photoshop CC (we do a lot of testing to find and eliminate memory leaks in Photoshop).

And because we've seen third party drivers and third party plugins with memory leaks.

If Photoshop consumes that much RAM without opening any documents - then you have about 6 Gigs of presets being loaded at launch (which is presets that you added, because by default Photoshop doesn't load that many presets, and consumes under 300 Meg at launch).

If you mean that Photoshop cosumes that much after closing documents - then that is how much you allocated to Photoshop and used in your documents. Photoshop not releasing memory back to the system until exit is perfectly normal behavior (otherwise it would run much slower).

We can try to help you determine what is consuming memory on your system.

But insisting that Photoshop is the cause when it is easily verified as not being the cause, won't help you.

DJ Emir

Participating Frequently

rainybeet wrote:

So, is this Photoshop "working as usual?" You cannot tell me that Photoshop is supposed to grab almost 5 Gb of RAM that it does not need when I first open it, causing it to be sluggish and slow down the rest of my system, only to give it up and run smoothly after I have used it for a bit. When Photoshop is not hogging all of my memory it runs just fine, and I can keep it open all day, even when not using it, without noticing any drain on my system. THAT seems to be working as intended. It is when it is working right that it uses memory when it needs it and does not use memory when it does not.

What you've written implies that you do not fully understand how Photoshop is expected to work.

Once Photoshop allocates RAM - because you've opened a big document, or because you've opened a lot of documents, because you've done a lot of steps that generated a lot of history states, it normally allocates the RAM it needs and it HOLDS ONTO IT. Chris has said as much above.

If you need to be able to do a bunch of Photoshop work AND leave it running all day, A) you need to configure Photoshop to use only so much RAM that it will leave enough free for everything else, and B) you need to have enough RAM so that the amount you allocate to Photoshop allows your system to run efficiently. I'll add a C) that to maintain a responsive system you really, really want a high performance I/O subsystem.

-Noel

He didn't say he opened a document, Photoshop is already automatically grabbing ram just opening Photoshop itself. Now it does make sense for Photoshop to start doing that in anticipation of working on files so that it already has some ram allocated the second you start working on stuff, but it is hanging for a bit before it lets me open anything. I'm experiencing a major slow down in actions and in saving files. I have bought a new hard drive to replace what feels like a dying third hard drive (used for file storage only)

I plan on getting a whole new motherboard, GPU and I7 4790K processor as I am on an older I7 right now. Once I have the new computer if these problems start up again I will be sure to let you know because right now the bottleneck in performance for Photoshop CC is ridiculous.

One thing I would say is to check on font usage. Does anyone know what is considered an acceptable amount of fonts and if that could be causing part of the problem what can be done about it. How does one use Adobe font management or other font management systems to seamlessly work with fonts while not losing system performance. I myself have about 8000 fonts loaded, 5000 of which were loaded just a little over a month ago. Back in CS2 and other Photoshops like CS6 (perhaps) I used to notice Photoshop would load system fonts when it opened. I don't see the dialogue in CC but being how long it takes to start up CC I assume the same thing must also happening in the background without any viual indicator to let us know what is happening, which could explain part of the sluggish start times, but it still is way too long of a time for a computer with 2 Intel SSD drives as it's primary and secondary hard drive and 24GB of Ram. Basically the only thing I have left to upgrade is the Motherboard and processor as this is already an I7 with tons of 7600 RPM storage, SSD Operating system and primary disc and a second SSD for primary scratch disk and plenty of ram even though it is an earlier generation i7.

More and more people will be coming to this forum looking for a solution to this problem of slow performance, knowing full well that their previous versions of the same software simply outperforms the new software. Telling them that they simply need to shell out another 2000-8000 to buy a new computer or upgrade their existing one when Photoshop was running just fine prior to this version is really not solving the issue and is just going to piss a ton of people off. That is not a good idea now that you are switching to a monthly and yearly subscription based model. If they get pissed off enough they will cancel subscriptions and either revert back to CS6 CS5.5 or whatever they had previously, or simply will find another solution from another company, I hear there are finally a few that give Photoshop a run for it's money. But many of us are loyal Photoshop fans, so why not help keep us that way.

R

rtl300

Participant

I've just 'upgraded' to Adobe CC purely because CS5 hadn't been updated by Adobe to open the new RAW files produced by my Nikon D600. Naturally as I'm paying for the new version I have tried to use it but it runs amazingly slowly even though it is all set to run as CS5 was and I have sadly had to revert to CS5 for everything other than RAW processing. Actions that run in CS5 without issue are laboured and slow in CC and after very little time a message simply appears saying that it can't function as there isn't enough RAM, something that hasn't ever happened with CS5. Very disappointed to be spending out on the cloud for a product that doesn't work. Have looked at Lightroom as an alternative but flaws in its layout and work processes mean I find it far more unsuited to RAW conversion than using CC or CS5...please get this memory usage problem solved!!!

A

Aspeeder

Participant

I recently "upgraded?" to CC at my office. I mainly use Photoshop and Dreamweaver. I have noticed a huge reduction in responsiveness. I work on a less than 1-year-old iMac, and since upgrading it take 5 minutes or more to open files that use to be relatively quick to open. I also am having slow save times. Just to manipulate text in a text box, sometimes causes the spinning color wheel to come op for 10 or more seconds. This kind of slowdown is affecting my productivity. What can I check to speed up my load times?

M

mmgulati

Participant

I have the same story with Adobe CC. I have Adobe CS5.5 on one system and CC on another. The file is ±400MB in size, and the CS5.5 uses 6-8GB of RAM while working on the file, while the CC uses 13-16GB of RAM on the same file.

Both systems have 16GB RAM installed, and are allowing Photoshop to use up to 90%.

I'm currently using 6 Cache levels and 1024 tile size.

B

booey

Participant

Yes, this is ridiculous. I was having some relatively minor issues with Bridge CS6 but am now on a different subscription and decided to switch to Bridge CC and Photoshop CC. Big Mistake. Pretty much made the problems worse and PS takes forever to load and open photos from Bridge. I just doubled my RAM to three weeks ago and now it looks like I will be needing even more of it. Adobe needs to get their act together.

Chris Cox

Legend

If Photoshop is taking more than 20 seconds to load... something is wrong with your system.

(and 20 seconds is on the worst laptop we can still boot, normal launch is under 7, and with an SSD it's under 2 seconds)

wendym97311974

Participant

‌i am having the same probleM with PS CC taking 5GB RAM and 12minutes to load. I am about to go in and delete all my presets as I'm desperate to get some work done.

A

Atsushi Hashimoto

Participating Frequently

I have same problem on Mac.

After closing my documents without quiting the app,

memory usage does not decreace.

I try to confirm with cleanning the histories and clipboard,

but the usage did not changed.

It occurs every time.

I don't use any plug-ins.

Chris Cox

Legend

That's not a problem -- memory usage is not supposed to decrease when you close documents.

Photoshop allocates memory up to the limit you set in preferences, then reuses that memory.

Photoshop won't release the memory until the OS needs it (paging), or you exit photoshop.

A

Atsushi Hashimoto

Participating Frequently

@Chris

No.

On my machine, PhotoshopCC eats huge memory compared with lower versions,

it doesn't release after closing docs. And my machine become very very slow.

CS6 and CS5 don't show this problem on same PSD.

Noel Carboni

Legend

I vote coincidence - for me Photoshop CC is just as fast as and uses the same number of resources as Photoshop CS6.

-Noel

M

MatthewPWright

Participating Frequently

I'm having a very similar problem. Since switching to photoshop CC I can no longer successfuly edit multiple images as I was able to do in CS6.

I have a Mac Pro running 24GB of memory, yet I'm running out due to Photoshop hording memory. Upon launch, Photoshop CC was using circa 1GB of memory, having processed 7 120mb raw image files as tiffs, the memory being used by photoshop has increased to a whopping 11.81GB of memory. Surely this is an issue with Photoshop CC?

Trevor.Dennis

Community Expert

Matthew, I'm just wondering how much space you have on your OS drive, as per Chris's comment in the post before yours? In these days of SSDs for OS and program files, people do tend to run very short, and that might be especially true of they have just subscribed to the full Creative Cloud package (although the 12 apps I installed came to a lot less than 10Gb).

M

MatthewPWright

Participating Frequently

Hi Trevor

I've got about 80GB free on the boot drive so would be suprised if this is the issue. I think I've worked out the issue this morning whilst working on some wedding photos though - it appears that Photoshop CC is bagging all of the memory I've allocated to it, under the preferences. It is then swapping out between Active and Inactive memory threads.

This appears to be a different behaviour to CS6 which only appears to use the memory if needed, not store it as inactive. As a result, CC slows down the whole system meaning things like Lightroom, iTunes, Safari etc have less to play with.

Does anyone think that sounds plausible?

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