Photoshop CC not responding

[jesse_kelpar]

After installing the trial version, I tried to run it but every time I do so, without me doing anything else in the background, photoshop would not respond and Windows would recommend to close the program. Is there a solution?@

[Sahil.Chawla]

Hi Jesse,

Have you tried looking for the crash report in the event viewer?

Regards,

Sahil

[jesse_kelpar]

That's odd. I can't seem to find one regarding Photoshop

[jesse_kelpar]

Is it AgSService?

[Sahil.Chawla]

Try this, launch Photoshop let the issue occur again then open the event viewer and expand Windows Logs & choose Application.

You will see a recent Photoshop crash report on the top, open it and then take a screenshot and post it here.

[Sahil.Chawla · Accepted solution]

Jesse, Please let us know if the if you are able to use Photoshop now. If no, then please try reinstalling Photoshop and let us know about the outcome.