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katieb30232449
Participant
June 22, 2018
Question

Photoshop CC updated now new documents menu won't open

  • June 22, 2018
  • 1 reply
  • 685 views

My Photoshop updated today and now new documents menu won't open. It opens other PSD and image files normally. I tried resetting my preference's thinking maybe that will fix it, it didn't. Then I tried updating my system drivers thinking that could be the fix, still nothing. I tried uninstall and reinstall no change finally I tried restoring my system to when photoshop worked perfectly and still same problem.  I would appreciate any and all suggested fixes for this problem.

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1 reply

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
June 22, 2018

Close Photoshop and rename your User ID Photoshop CC 2018 root folder so it looks like your USER ID has never started CC 2018.  The start CC 2018 19.1.5.  See if new document workspace now works.  The are several File in preferences that are involved with new documents.  Let Photoshop build default ones. On my windows 10 CC 2018 19.1.5 system new documents works.

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JJMack
K
katieb30232449Author
Participant
June 24, 2018

I tried this fix, still same problem, thanks for the help though.

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
June 24, 2018

What OS version CC version and Display driver are you using?

JJMack
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