Photoshop cc2020 no libraries, no home screen

[carmend11132531]

After upgrading to CC2020, the library panel seems to be corrupt (panel shows blank, and it displays:  %DL_Libraries_panel_name

Also, I do not get the home page. I can only open new documents if I have the preference set to "legacy new document interface"

Is this a bug or is there any way to fix this?

Thanks!

[MelissaLA88]

No problems here. What operating system are you running? Have you tried resetting your preferences? If that doesn't do it, have you tried a clean install of PS (uninstall using the CC Cleaner tool)? 

[carmend11132531]

I could not reset the preferences, the Alt-Ctrl-Shift + Start Photoshop does not work. I cannot save either.... so I have a very faulty installation.

I run windows 10 pro 64x (up-to-date)

I have uninstalled/reinstalled and no luck... same issues remain....

Reinstalled previous version... also buggy, the home screen does not show.... agh.....

I have checked some of the other adobe cloud applications and now everything seems buggy.... issues with the home screen.... I'm glad that I didn't update AI and AE (on purpose) because they are the tools I work with daily....

[Semaphoric]

This is just like described in this post. What operating system?

[Mariia Novikova · Accepted solution]

Hi,

Please, find a solution in this post:
https://community.adobe.com/t5/Get-Started/CC-Library-is-a-white-black-panel/m-p/10662667#M435290

I am sending you a direct message. If you could reply before performing the steps in the post, it would be very helpful dor us to investigate and fix this. 

Thank you,
Mariia

[carmend11132531]

Please note that after following the instructions in the link you provided, I also used the Adobe cleaner tool to delete Photoshop, and then reinstalled PS 2020.

[fyman1]

Hi,

Were you able to get your Home Screen back as well? Please let me know and I can help you get the HS if you have not already done so.

Thank you,

Ari