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reneeo33588502
Participating Frequently
July 24, 2018
Question

Photoshop closes out when trying to print from it

  • July 24, 2018
  • 2 replies
  • 645 views

When trying to print from Photoshop on my new computer, the print box doesn't come up at all, and the program closes out.  I also have InDesign, both through Adobe Creative Cloud, but I can print from InDesign but not Photoshop. 

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    2 replies

    Trevor.Dennis
    Community Expert
    Community Expert
    July 25, 2018

    Have you recently updated your operating system?  If you are using Windows 10, for instance, does this issue correlate with updating to the Windows 10 1803 Fall Creators Edition?  This is known to have caused problems with some  print drivers, so the first thing you should do, is check for an update to the printer driver.  Unlike Windows (and I expect also OSX) printer drivers don't tend to update automatically.

    reneeo33588502
    Participating Frequently
    July 26, 2018

    My computer is a new Windows 10 with both a solid state and SATA drive.  My Adobe programs are on the solid state, C drive.  We just had a new driver for our copier/printer installed by the people we got the copier from.  We are a church and I design our bulletins on Photoshop and when I try to print them from Photoshop that's when the program freezes and closes out.  I have tried flattening the image instead of keeping all the layers open, but it still closes out.  I did try to print off a couple smaller plain pictures, jpegs, and was able to get the printer prompt to come up, without the program closing out.  I tried saving my bulletin page as a jpeg and to print as that, but also closed out.  I transfer the pages from Photoshop to Indesign, which flattens the images also, and can print them from that, as I usually do that since can do a 2 sided print from Indesign.  So, I don't know if it is a problem with the new printer driver or the setup on my new computer.  I even deleted my Photoshop program and reinstalled it, didn't help.  The windows 10 is all updated and so is the Photoshop program.  I tried printing also to another smaller printer I have in my office, but wouldn't print to it either, program closed out.  I appreciate any help anyone can give me to get this figured out.  I am a "learn as I go" person with this computer stuff, church secretary.  Thanks!

    July 26, 2018

    Hi

    Can you take a look in Windows event viewer and look for errors relating to Photoshop.exe

    On the start menu type event viewer and you should see this

    Once the event viewer is opened on the left hand side click on Application and and the right select Filter Current Log

    Next put a check mark in the Error option and click OK

    Then look for errors relating to Photoshop.exe, if you find one copy and paste it into this thread

    JJMack
    Community Expert
    Community Expert
    July 25, 2018

    Supply pertinent information for quicker answers

    • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
    • Adobe product and version number
    • Operating system and version number
    • The full text of any error message(s)
    • What you were doing when the problem occurred
    • Screenshots of the problem
    • Computer hardware, such as CPU; GPU; amount of RAM; etc.
    JJMack