Skip to main content
F
fmei
Participating Frequently
February 11, 2020
Answered

Photoshop constantly crashing on iPadOS 13.4

  • February 11, 2020
  • 8 replies
  • 9129 views

Hi, long time listner, first time poster!

 

I've been enjoying photoshop on my ipad pro for almost a month, using it for several hours on a daily basis.

However, since I updated to iPadOS 13.4 the app keeps on crashing, constantly, or rather, 99% of the times I tweak or finetune (change the size, add/remove parts of the selection) an selection or transform the selection. I tried different photos/layers/selection sizes but it keeps on crashing making the app un-usable.

 

Has anyone else experience this? Is there anything I can do to fix this myself apart from sending the crash-reports or do I have to wait for an update?

 

Thank you,

Francesco

 

{Thread moved and renamed by moderator}

This topic has been closed for replies.
Correct answer M Shaw

I'm not privvy to any ETA for the release. Looks like beta 2 came out 2 weeks after beta 1. Perhaps within a week or two would be my rough guesstimate.

 

Regards,

Pete


13.4 beta 3 was released yesterday and appears to address the crashing issue. I you are able, please update to the new beta and try it out.

8 replies

D
default6ptxhhkziok1
Participant
October 20, 2021

I also had this problem and it gave me a stroke... but I think I found something that works. 

 

Photoshop on the ipad: go to "Your work" - delete everything you don't need in "Cloud documents" - then, go to "Deleted" and delete everything in there. 

 

I did that a few days ago and haven't crashed since. 

 

hope this helps. -Dan

 

T
Tanner5FDB
Participant
December 9, 2021

I am having the same problem but on iPhone. What can I do to fix this ?? I do not see a "your work option for iPhone".

D
defaultpr0qqbzekxgp
Participant
September 28, 2021

So I have been using my iPad Pro for about a year with PS. This last week or 2 . PS just crashes on me within 30 secs of opening the app. Anyone have any ideas? 

M
Adobe Employee
M Shaw
Adobe Employee
September 28, 2021

Did you recently update to iOS15? Can you try deleting the application and reinstalling it to see if that helps?

M
Adobe Employee
M Shaw
Adobe Employee
March 24, 2020

The iOS13.4 update has been released by Apple today. This update fixes the frequent crashing occurring with Photoshop on iPad

M
MikeRho
Participant
May 3, 2020

I have the iPad Pro 2018 version.  I'm running iPadOS 13.4.1 release.  While working with PS, specifically layers the iPad screen goes black then goes into bootloop, Apple symbol then black again what appears to be a reboot.  Working with Apple support they had me try a factory reset software.  The install seemed not to complete and stay in the bootloop.  They are having me send the iPad in.  However just letting run in it's bootloop for several hours it recoverd itself fully.  This happened again last night.  And recovered over night. Has anyone gone into this bootloop when editing in PS?

 

Update: After loading Affinity Photo app and testing with their tutorial the iPad crashed and went into the bootloop.  This appears to be an iPad issue.

V
valcham
Participant
February 29, 2020

I have Creative Cloud installed on my iPad so that I can use the brush tools easily. However it is nearly impossible to get anything done. The crashes have increased in frequency. I used to be able to draw for a minute or two before it crashed but now, by the time I select the color and hardness of my brush Photoshop chrashes. I've tried reinstalling the app. Please help. It's completely unusable in this state. 

Chuck Uebele
Community Expert
Chuck UebeleCommunity Expert
Community Expert
March 1, 2020

Moved to Photoshop Mobile forum from the Photoshop forum.

F
fmeiAuthor
Participating Frequently
February 25, 2020

Hi, is there an update on this? I have 2 days left on my free trial month and was thinking of bundling the photoshop subscription with my already existing lightroom subscription - but I don't know what to make of this.

(what happens to my photoshop documents saved to the cloud if I don't renew the subscription?)

Pete.Green
Community Manager
Pete.GreenCommunity Manager
February 26, 2020

Hi Fmei, 

 

We're still working with Apple on this and the fix for this should be included in the next beta release of iPad OS. When that comes out, would you give it a try and let us know your results?

With regard to your second question of what happens to your cloud documents if subscription is not renewed, the account would eventually revert to a free account that would have 2GB of storage. You would want to export your Photoshop cloud documents out as PSDs for local storage. See the "creative cloud storage" section here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html#WhathappenswhenIcancelmyCreativeCloudsubscription 

 

Let us know how else we can help.

Regards,

Pete

F
fmeiAuthor
Participating Frequently
February 26, 2020

sure, is there a rough ETA on the next update?

I know that you probably can't "force" Apple to push updates, but from the updates frequency in the past, it could be days or weeks.

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
February 20, 2020

Hi there,

Sorry to hear about Photoshop crashing on the iPad, could you please try updating the Photoshop app to version 1.2 via the App Store and let us know if it helps?

Regards,
Sahil

F
fmeiAuthor
Participating Frequently
February 20, 2020

Hi,

Thank you for getting back so quickly. 

Yes, it happens with v1.2 just like with the one before that.

Thank you.

Pete.Green
Community Manager
Pete.GreenCommunity Manager
February 20, 2020

Thanks for letting us know Fmei, and apologies for the crashes. We're currently working with Apple to resolve this.

Hang in there.

 

We'll update the thread here when we have more information to share.

 

Regards,

Pete

    M
    Motoadonis
    Participant
    February 19, 2020

    I have got the same story and problem.. I loose progress constantly, so I have to save one work 10 times or more. Very enjoying.

    do they have a solution? I run the latest updates on my iPad Pro 

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    February 20, 2020

    Hi Motoadonis,

     

    Sorry about the crashes and for the need to alter your workflow around them. 

    The frustration in your sarcasm is very understandable.

     

    We don't have a solution to provide you with at this time unfortunately, but are working with Apple to provide one ASAP.

     

    Can you also confirm your installed version of iOS/iPadOS, and that Photoshop is v1.2?

     

    Regards,

    Pete

    H
    Hardee
    Participant
    February 11, 2020

    This is getting absolutely out of hand ! I own a corporate head shot and commercial landscape photography business, and i can't edit anything! I have been on hold with adobe for a very long time with no luck to talking with anyone. I can't even edit a picture 2 minutes in without the app crashing. I can start my edits but the app crashes within a minute or 2 and doesn't save any progress I make. This is horrible and I need to edit the pictures I take for my customers. I NEED THE APP FIXED ADOBE! The Lightroom app works great but I can't do as much on that, then what I can do on photoshop. This is causing days cut off from my work and leaving my customers unsatisfied. I don't pay monthly for an app that doesn't even last 5 minutes before crashing.

     

      J
      Jctravis
      Participant
      February 12, 2020

      I'm having the exact same issue. It's supper frustrating. Have you found any solutions? I've found that preparing the export the document following every action will at least save a good portion of work before the next crash. However, this is ridiculous and I've decided to cancel my subscription. 

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices