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DERJUNG
Inspiring
March 23, 2023
Answered

Photoshop CPU Mode is not Working and GPU Mode is crashing on Mac Pro 2019 Ventura 13.2.1

  • March 23, 2023
  • 4 replies
  • 653 views

what can i say, i made a video here, of the latest photoshop on my mac pro 2019. looks like the software probably only runs on consumer appple silion computers now?
Anyway on my Mac Pro 2019 nothing works anymore with the app. Thanks. It either just shows a gray area or crashes. Deleting preferences doesn't help, security shares are all done. The app has full access to the hard drive and the access to the acessebiltiy is also enabled.
Here is the video to amuse you:

https://youtu.be/P6boqWEbKY4

This topic has been closed for replies.
Correct answer DERJUNG

Thank you for your answers. But I have already attached the Photoshop system info as a text file so that it does not become a super long post here. Then I use a MAC PRO and not a laptop with battery, i have no options like high power. I have a 15K workstation in desktop format that works only with power cable. It is an Intel/AMD and not a M1/M2.
The safe mode resulted in the gray canvas problem too but no crash, because in safe mode no GPU acceleration works because the AMD drivers are not loaded, also otherwise the system was jerky in safe mode.
Thanks for the tips anyway, but I just installed the older Monterey now and completely rebooted and installed all fresh. Now it works again. I will continue to give Ventura a wide berth, as it seems that Intel computers no longer really work error-free with the new OS system. 
Anyway, as I said the solution for me was now a fresh old operating system and everything runs again.

4 replies

TheDigitalDog
TheDigitalDog
Inspiring
March 23, 2023

If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products.

Also see: 

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

 

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

 

Disable third-party graphics accelerators. Third-party GPU overclocking utilities and haxies aren't supported.

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
D
DERJUNGAuthor
Inspiring
March 24, 2023

Thanks, but turning the GPU "off" only prevents for a crash of the app. You still can not "work" in CPU mode as you can the in the first second in my video with only grey cavas that is not responding. But in the apple eco system you can not install a differend driver or overclock etc. and i have had some other issues but apple did not help in the past. You always have to install a diffrend Mac OS version to change not well documented GPU driver changes... It a mess, how ever installing the older system helps to run all gpus correct again. But it could be the GPU sniffer that was not working correct anymore on Mac OS Ventura with my 2 MPX Vega Pro duo GPUs.

TheDigitalDog
TheDigitalDog
Inspiring
March 24, 2023

GPU stops the crash: that's fix one.

Gray is a different issue.

Try the "Deactivate Native Canvas" options in preferences, and restart: is the grey gone? 

On Windows, In Windows display settings > Windows HD color, make sure that HDR is not on!

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
D
DERJUNGAuthorCorrect answer
Inspiring
March 23, 2023

Thank you for your answers. But I have already attached the Photoshop system info as a text file so that it does not become a super long post here. Then I use a MAC PRO and not a laptop with battery, i have no options like high power. I have a 15K workstation in desktop format that works only with power cable. It is an Intel/AMD and not a M1/M2.
The safe mode resulted in the gray canvas problem too but no crash, because in safe mode no GPU acceleration works because the AMD drivers are not loaded, also otherwise the system was jerky in safe mode.
Thanks for the tips anyway, but I just installed the older Monterey now and completely rebooted and installed all fresh. Now it works again. I will continue to give Ventura a wide berth, as it seems that Intel computers no longer really work error-free with the new OS system. 
Anyway, as I said the solution for me was now a fresh old operating system and everything runs again.

TheDigitalDog
TheDigitalDog
Inspiring
March 23, 2023

Try logging into another Mac user account (you should make a new one); still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting*), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

* How to start your M1/M2 Mac in Safe Mode
On your Mac, choose Apple menu () > Shut Down.
After your Mac shuts down, wait 10 seconds.
Press and hold the power button until the startup disks and Options appear.
Press and hold the Shift key, then click Continue in Safe Mode.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
March 23, 2023

Hi @DERJUNG Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

 

Also have you checked your Apple System Settings/Battery to make sure its not switching your GPU due to load? I set mine to High Power to prevent it from auto switching my GPU. 

 

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