Photoshop crash issue + OpenCL

[mandyschlundt]

Photoshop started to crash always when I try to open any sort of image, some days ago. I've already got this incompatibility message for my GPU for months:

Sometimes, and for no reason (without changing anything), I get also this message:

When I'm manually setting the Intel GPU, I only get the outdated driver message:

I'd rather want to use the Nvidia GPU though, for a better performance.

So 1st question: As Adobe recommends uninstalling OpenCL/GL when there are GPU incompatibility issues, I tried that. But OpenCL/GL is neither in the list of programmes to uninstall, nor in the Apps & Features list. Still, it appears when I search my C: for opencl:

How can I uninstall or disable it? Could I simply delete that OpenCL folder?

Now, independent on my GPU settings, PS started to crash each time I open an image.

Therefore, 2nd question: How do I prevent this from happening?

I've recently reinstalled PS with a slightly older version (25.0) and it seemed to work, and can be a temporary workaround. But I'd need to go back to the current version someday soon.

[thatsmauri]

Hi mandyschlundt,

do not delete that OpenCL folder. The main issue is that your NVIDIA GPU does not support Feature Level 12. In the long-term, it'd probably better to upgrade your hardware/switch to a more modern device.

What if you enable "Older GPU mode (pre-2016)" ("Älterer GPU-Modus (vor 2016)") under Edit > Preferences > Technology Previews (Bearbeiten > Voreinstellungen > Technologievorschau), then restart Photoshop?

Additional helpful information:

• https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Best,

Maurice

[mandyschlundt]

Hi there Maurice,

in that case, it would be sufficient to replace my Nvidia graphics card, right?

What if you enable "Older GPU mode (pre-2016)" ("Älterer GPU-Modus (vor 2016)") under Edit > Preferences > Technology Previews (Bearbeiten > Voreinstellungen > Technologievorschau), then restart Photoshop?

I tried this, but it's giving the same issues (GPU incompatible and PS crashes when opening a file).

I also know the GPU troubleshoot site, and have checked those options a while ago, when it didn't yet give me the crashes. After disabling the graphics processor, I was at least able to open a PSD file. Will see if I'm able to work on it now and give feedback later.

Thank you so far!

[Ged_Traynor]

@mandyschlundt "in that case, it would be sufficient to replace my Nvidia graphics card, right?"

You can't upgrade a GPU on a laptop, most GPU's are soldered onto the motherboard

[mandyschlundt]

Oh, bummer!