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Inspiring
February 3, 2023
Answered

Photoshop crash when opening Camera Raw Filter for .webp

  • February 3, 2023
  • 14 replies
  • 569 views

Photoshop V 24.1.1 for Windows 10

This topic has been closed for replies.
Correct answer hameedosh

@CShubert i turned off "Use Graphics Processor" 

it's no longer freezing

it's working again, but picture movement isn't smooth, but it's working again.

 

thank you for the help..

14 replies

CShubert
Community Manager
Community Manager
February 3, 2023

Thank you @hameedosh for the update.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

hameedoshAuthor
Inspiring
February 3, 2023

photoshop completely freeze's, i can't even submit a report

i can only close photoshop through task manager

here's a video of what happens:

https://youtu.be/n36XFVuNaMw

CShubert
Community Manager
Community Manager
February 3, 2023

Hi @hameedosh sorry to hear this.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Thank you,

Cory

Kevin Stohlmeyer
Community Expert
Community Expert
February 3, 2023

@hameedosh we need a lot more information in order to help you.

Please give more details including your specific workflow steps to cause the crash.