Photoshop crash with Topaz Photo and Gigapixel

[annie_421]

Photoshop 26.11.0, Topaz Photo 1.01, Topaz Gigapixel 1.02, Windows 10. 

Either Topaz filter invoked through File Automate on an image which has been cropped or rotated in Photoshop with the Delete cropped pixels option turned off crashes Photoshop on return from the filter. 

I strongly suspect this is a Topaz bug. Topaz say it is a Photoshop bug. 

Maybe someone can confirm either way.

[annie_421]

A 100% repeatable Photoshop crash under specific circumstances is certainly a bug so why was this post immediately moved into general discussions where anyone responsible for looking at bugs won't see it?

[Trevor.Dennis]

A 100% repeatable Photoshop crash under specific circumstances is certainly a bug so why was this post immediately moved into general discussions where anyone responsible for looking at bugs won't see it?

By @annie_421

Hi Annie.  I don't think we have had a lot of threads about issues with the Topaz Ai plugins, and I have been using Photo Ai (V3.6.2) trouble free for a good while with Windows 11.   I just tested the conditions you mentioned, and it worked OK.  If anyone reads this and has Photo Ai or Gigapixel, and is using Windows 10, it would be appreciated if they could test with the conditions Annie mentioned.

Incidentally, I held off renewing Photo Ai updates after the first year, because it was quite a lot of money, and I was not seeing any major differences.  I am glad that I did that now, because Photoshop is catching up with the Topaz Ai, and we will have those functions natively.  I'm talking about de-noise and upscaling.

[annie_421]

26.11.1 and 27.0.0 crash just the same.

[Trevor.Dennis]

@annie_421  the Topaz models were added directly to Photoshop in today's major update.  

I think only in the beta version though.

[annie_421]

Thanks for the info, but, why would I want to burn expensive credits on models I can run locally faster and free?

[Anshul_Saini]

Hi @annie_421,

Thanks for following up. To help us investigate this further, could you check whether the same crash occurs in the latest Photoshop Beta? This will help us determine whether the issue is occurring at the application level or only in the release build.

It would also help if you could share the following:

• A short screen recording showing the exact steps leading to the crash
• Whether the Adobe Crash Reporter appears afterward
• If it does, please submit the crash report and be sure to include the same email address you use here on the community

Once the report is submitted, we can look it up on our end and analyze the crash details directly.

Thanks for your patience while we work through this with you.

Best,

Anshul Saini