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Participant
December 10, 2017
Question

Photoshop crashed LONG AFTER file was saved - file still lost!

  • December 10, 2017
  • 2 replies
  • 427 views

Hi,

I've saved my file and kept Photoshop running (Laptop was in sleep mode for more than 24hrs. and lid was closed).

Opened the laptop and clicked the PS icon (looked active, I didn't launch it), PS maximized window popped up a crash alert which asked me to send a crash report to Adobe. I didn't. However - the file was definitely saved at least a day before FOR SURE and whenever this used to happen for any reason (even if I didn't save the file before PS crashed) PS ALWAYS reopened with the recovered version of the last file/s it was running pre-closing.
This is a very important file, for a new game we are working on, there are more than one new element on it

The file is nowhere to be found, no hidden files anywhere or in the Temp folder.

Please, can anyone help?

P.S.

- Iv'e checked my PS preferences --> file handling: in "options" all boxes are checked and in "compatibility": the last option is on "always"

- My PS version is CC 19.0

- When reopening, PS didn't display my lost file on the "recent" files preview home screen thingy, it displayed files Iv'e worked on about a week ago. This happened before, but I'd never lost a file.

- All files with the same filename are much older, I've saved it plenty of times before and worked on it daily.

This topic has been closed for replies.

2 replies

gener7
Community Expert
Community Expert
December 10, 2017

What about the File > Recent Files command?

Also open Bridge CC 2018 Under Folders > Recent Adobe Photoshop Files.

Participant
December 10, 2017

in recent files there are files from a week ago.

no trace of the files I've been working on the last week.

also - it is stored on google drive and google drive file stream - both showing older file versions (with nothing in the drives' trash folders ot previous versions).

in bridge - there is no "recent files" folder shown.

Derek Cross
Community Expert
Community Expert
December 10, 2017

Did you know your Creative Cloud membership includes free cloud-based storage, which allows you to access files stored in the cloud from any computer using a web browser or file sync functionality.

Derek Cross
Community Expert
Community Expert
December 10, 2017

Are you stating you have "a very important file" and you haven't made any incrementally saved copies (locally and externally), if so you've learnt a painful lesson, corruptions build up and you should use Save As regularly.