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Photoshop crashes about 50% of the time when adjusting a curve

Explorer ,
Jun 07, 2024 Jun 07, 2024

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Macbook Pro M2 Max

 

I am at my wits end with this problem. It is extremely repeatable. I have tried clean installing Photoshop to no avail. About half the time I alter a curve adjsutment layer Photoshop will hard crash to desktop. Crash Log below:

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               Adobe Crash Reporter [64466]
Path:                  /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Reporter.app/Contents/MacOS/Adobe Crash Reporter
Identifier:            com.adobe.crashreporter
Version:               14.0.0 (14.0.0.202310292158_2f28289)
Code Type:             ARM-64 (Native)
Parent Process:        Adobe Crash Processor [63466]
Responsible:           Adobe Crash Processor [63466]
User ID:               501

Date/Time:             2024-06-07 11:38:06.1127 +0100
OS Version:            macOS 14.5 (23F79)
Report Version:        12
Anonymous UUID:        63484D2F-2BCD-DF5A-1D32-1D08F8EB3377

Sleep/Wake UUID:       6469B49D-F5EC-4C38-B8B8-811B8C52AEB0

Time Awake Since Boot: 180000 seconds
Time Since Wake:       11375 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x00007262694f5567
Exception Codes:       0x0000000000000001, 0x00007262694f5567

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [64466]

VM Region Info: 0x7262694f5567 is not in any region.  Bytes after previous region: 20213346030952  
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      MALLOC_NANO              600000000000-600020000000 [512.0M] rw-/rwx SM=PRV  
--->  
      UNUSED SPACE AT END

Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib               	       0x181861c34 objc_msgSend + 52
1   Adobe Crash Reporter          	       0x104b24ea8 0x104b20000 + 20136
2   Adobe Crash Reporter          	       0x104b2405c 0x104b20000 + 16476
3   Adobe Crash Reporter          	       0x104b37c48 0x104b20000 + 97352
4   AppKit                        	       0x18571a0e8 -[NSApplication(NSResponder) sendAction:to:from:] + 460
5   AppKit                        	       0x185719eec -[NSControl sendAction:to:] + 72
6   AppKit                        	       0x185719e30 __26-[NSCell _sendActionFrom:]_block_invoke + 100
7   AppKit                        	       0x185719d58 -[NSCell _sendActionFrom:] + 204
8   AppKit                        	       0x185719c7c -[NSButtonCell _sendActionFrom:] + 88
9   AppKit                        	       0x185717268 NSControlTrackMouse + 1480
10  AppKit                        	       0x185716c74 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 144
11  AppKit                        	       0x185716b2c -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 488
12  AppKit                        	       0x185716000 -[NSControl mouseDown:] + 448
13  AppKit                        	       0x185714dcc -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 3472
14  AppKit                        	       0x1856a040c -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 288
15  AppKit                        	       0x1856a0118 -[NSWindow(NSEventRouting) sendEvent:] + 284
16  AppKit                        	       0x185d68828 -[NSApplication(NSEventRouting) sendEvent:] + 1604
17  AppKit                        	       0x1859b689c -[NSApplication _handleEvent:] + 60
18  AppKit                        	       0x1855670c0 -[NSApplication run] + 512
19  AppKit                        	       0x18553e2e0 NSApplicationMain + 880
20  dyld                          	       0x1818ae0e0 start + 2360

Thread 1:
0   libsystem_pthread.dylib       	       0x181c31d20 start_wqthread + 0

Thread 2:
0   libsystem_pthread.dylib       	       0x181c31d20 start_wqthread + 0

Thread 3:
0   libsystem_pthread.dylib       	       0x181c31d20 start_wqthread + 0

Thread 4:
0   libsystem_pthread.dylib       	       0x181c31d20 start_wqthread + 0

Thread 5:
0   libsystem_pthread.dylib       	       0x181c31d20 start_wqthread + 0

Thread 6:: com.apple.NSEventThread
0   libsystem_kernel.dylib        	       0x181bf61f4 mach_msg2_trap + 8
1   libsystem_kernel.dylib        	       0x181c08b24 mach_msg2_internal + 80
2   libsystem_kernel.dylib        	       0x181bfee34 mach_msg_overwrite + 476
3   libsystem_kernel.dylib        	       0x181bf6578 mach_msg + 24
4   CoreFoundation                	       0x181d16680 __CFRunLoopServiceMachPort + 160
5   CoreFoundation                	       0x181d14f44 __CFRunLoopRun + 1208
6   CoreFoundation                	       0x181d14434 CFRunLoopRunSpecific + 608
7   AppKit                        	       0x18569e188 _NSEventThread + 144
8   libsystem_pthread.dylib       	       0x181c36f94 _pthread_start + 136
9   libsystem_pthread.dylib       	       0x181c31d34 thread_start + 8


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x00006000019ea8c0   x1: 0x00000001e22036f0   x2: 0x0000000104b50b90   x3: 0x00000001ee61c5c0
    x4: 0x0000000000afafaf   x5: 0x000000000000000f   x6: 0x0000000000000000   x7: 0x0000000000000030
    x8: 0xffffffffffffffff   x9: 0x000000000776bb74  x10: 0x00007262694c2f67  x11: 0x0000000000007261
   x12: 0x0000000000003260  x13: 0x00007262694f5567  x14: 0x0000600003ac4f00  x15: 0x0000600003ac4f00
   x16: 0x0000600003ac4f00  x17: 0x0000000104b24228  x18: 0x0000000000000000  x19: 0x000000016b2de2f8
   x20: 0x000000011750a500  x21: 0x00006000032e7480  x22: 0x00006000037f7400  x23: 0x00006000037dea80
   x24: 0x0000000127745e90  x25: 0x0000600002bc3600  x26: 0x000000016b2de470  x27: 0x0000600002cc2a00
   x28: 0x0000000104b50af0   fp: 0x000000016b2de2e0   lr: 0x0000000104b24ea8
    sp: 0x000000016b2de280   pc: 0x0000000181861c34 cpsr: 0x20001000
   far: 0x00007262694f5567  esr: 0x92000005 (Data Abort) byte read Translation fault

Binary Images:
       0x1077d0000 -        0x1077dbfff libobjc-trampolines.dylib (*) <9381bd6d-84a5-3c72-b3b8-88428afa4782> /usr/lib/libobjc-trampolines.dylib
       0x104b20000 -        0x104b4ffff com.adobe.crashreporter (14.0.0) <ddedd154-513f-3752-b687-6de641541d08> /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Reporter.app/Contents/MacOS/Adobe Crash Reporter
       0x181858000 -        0x1818a7d83 libobjc.A.dylib (*) <b326b2c3-1069-3d17-b49d-9dcb24efec6f> /usr/lib/libobjc.A.dylib
       0x18553a000 -        0x186876fff com.apple.AppKit (6.9) <61f710be-9132-3cc2-883d-066365fba1ad> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
       0x1818a8000 -        0x181930a17 dyld (*) <37bbc384-0755-31c7-a808-0ed49e44dd8e> /usr/lib/dyld
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
       0x181c30000 -        0x181c3cfff libsystem_pthread.dylib (*) <386b0fc1-7873-3328-8e71-43269fd1b2c7> /usr/lib/system/libsystem_pthread.dylib
       0x181bf5000 -        0x181c2fffb libsystem_kernel.dylib (*) <9b8b53f9-e2b6-36df-98e9-28d8fca732f2> /usr/lib/system/libsystem_kernel.dylib
       0x181c98000 -        0x182170fff com.apple.CoreFoundation (6.9) <84b539d5-22c9-3f8c-84c8-903e9c7b8d29> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=849.0M resident=0K(0%) swapped_out_or_unallocated=849.0M(100%)
Writable regions: Total=1.8G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.8G(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               128K        1 
Activity Tracing                   256K        1 
CG image                           192K        9 
ColorSync                          544K       26 
CoreAnimation                     1008K       29 
CoreGraphics                        32K        2 
CoreUI image data                 2368K       17 
Foundation                          48K        2 
Image IO                            64K        1 
Kernel Alloc Once                   32K        1 
MALLOC                             1.7G       61 
MALLOC guard page                  192K       12 
STACK GUARD                       56.1M        7 
Stack                             11.2M        7 
VM_ALLOCATE                        144K        7 
__AUTH                             975K      216 
__AUTH_CONST                      16.2M      382 
__CTF                               824        1 
__DATA                            3807K      369 
__DATA_CONST                      18.7M      385 
__DATA_DIRTY                       926K      117 
__FONT_DATA                          4K        1 
__LINKEDIT                       532.9M        3 
__OBJC_RO                         71.9M        1 
__OBJC_RW                         2199K        1 
__TEXT                           316.1M      400 
dyld private memory                272K        2 
mapped file                      207.2M       32 
shared memory                      848K       13 
===========                     =======  ======= 
TOTAL                              3.0G     2106 



-----------
Full Report
-----------

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{
  "uptime" : 180000,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "Mac14,5",
  "coalitionID" : 21032,
  "osVersion" : {
    "train" : "macOS 14.5",
    "build" : "23F79",
    "releaseType" : "User"
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  "captureTime" : "2024-06-07 11:38:06.1127 +0100",
  "codeSigningMonitor" : 1,
  "incident" : "33FCF418-E76C-4EF3-8ED8-6D41706AA6B0",
  "pid" : 64466,
  "translated" : false,
  "cpuType" : "ARM-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2024-06-07 11:38:03.4143 +0100",
  "procStartAbsTime" : 4341946270667,
  "procExitAbsTime" : 4342010922365,
  "procName" : "Adobe Crash Reporter",
  "procPath" : "\/Applications\/Adobe Photoshop 2024\/Adobe Photoshop 2024.app\/Contents\/Frameworks\/AdobeCrashReporter.framework\/Versions\/A\/Adobe Crash Reporter.app\/Contents\/MacOS\/Adobe Crash Reporter",
  "bundleInfo" : {"CFBundleShortVersionString":"14.0.0","CFBundleVersion":"14.0.0.202310292158_2f28289","CFBundleIdentifier":"com.adobe.crashreporter"},
  "storeInfo" : {"deviceIdentifierForVendor":"CB6C7E69-5732-5656-99A9-2D7F992B0751","thirdParty":true},
  "parentProc" : "Adobe Crash Processor",
  "parentPid" : 63466,
  "coalitionName" : "com.adobe.AdobeCRDaemon",
  "crashReporterKey" : "63484D2F-2BCD-DF5A-1D32-1D08F8EB3377",
  "responsiblePid" : 63466,
  "responsibleProc" : "Adobe Crash Processor",
  "codeSigningID" : "com.adobe.crashreporter",
  "codeSigningTeamID" : "JQ525L2MZD",
  "codeSigningFlags" : 570503953,
  "codeSigningValidationCategory" : 6,
  "codeSigningTrustLevel" : 4294967295,
  "instructionByteStream" : {"beforePC":"0M19kuoDAKoqXO3yUBnB2u8DEKoKCkD5S\/1w00q9QJIsAAsKTREMiw==","atPC":"sSX\/qD8BAeuBAABUSgEBykoBEMoqDh\/XqRYAtL8BCusC\/\/9UTVEriw=="},
  "wakeTime" : 11375,
  "sleepWakeUUID" : "6469B49D-F5EC-4C38-B8B8-811B8C52AEB0",
  "sip" : "enabled",
  "vmRegionInfo" : "0x7262694f5567 is not in any region.  Bytes after previous region: 20213346030952  \n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      MALLOC_NANO              600000000000-600020000000 [512.0M] rw-\/rwx SM=PRV  \n--->  \n      UNUSED SPACE AT END",
  "exception" : {"codes":"0x0000000000000001, 0x00007262694f5567","rawCodes":[1,125766999168359],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x00007262694f5567"},
  "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":64466},
  "vmregioninfo" : "0x7262694f5567 is not in any region.  Bytes after previous region: 20213346030952  \n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      MALLOC_NANO              600000000000-600020000000 [512.0M] rw-\/rwx SM=PRV  \n--->  \n      UNUSED SPACE AT END",
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  "usedImages" : [
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    "arch" : "arm64e",
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Adobe
Community Expert ,
Jun 13, 2024 Jun 13, 2024

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Do you keep Photoshop up to date?

For example, Photoshop 2024 (ps ver 25.9.1) is the most current version.

You can see the version your using  from within Photoshop by going to Help>System Info and reading the top line Adobe Photoshop Version.

 

Have you tried resetting the Photoshop preferences to see if that makes a difference?

https://helpx.adobe.com/photoshop/using/preferences.html

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Community Beginner ,
Jun 19, 2024 Jun 19, 2024

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Have you found a solution?  I'm having exactly the same issue, PS bombs without warning when adjusting a curve.

 

PS version 25.9.0, OS version 13.6.7, Macbook Pro M2.

 

The same PS verison is 100% stable on Windows 10.

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Community Expert ,
Jun 19, 2024 Jun 19, 2024

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quote

Have you found a solution?  I'm having exactly the same issue, PS bombs without warning when adjusting a curve.

 

PS version 25.9.0, OS version 13.6.7, Macbook Pro M2.

 

The same PS verison is 100% stable on Windows 10.


By @Bradley5E53

 

Is there something preventing you upgrading to OS 14.x? I have 14.5 and cannot replicate the issue with the latest build on each side.

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Community Beginner ,
Jun 19, 2024 Jun 19, 2024

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Hi Ben, thanks for your reply. It's a company machine so I'm unable to upgrade OS myself.  I'll speak to them.

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Community Expert ,
Jun 19, 2024 Jun 19, 2024

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Bradley5E53,

 

Update Photoshop to 25.9.1

 

If that doesn't make any difference a reset of the Photoshop preferences might:

https://helpx.adobe.com/photoshop/using/preferences.html

 

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Community Beginner ,
Jun 19, 2024 Jun 19, 2024

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Hi Jeff, thanks for your reply. I have updated to 25.9.1 since my post.  And I have crashed since.  I've also reset my preferences in the past.

It's odd...it'll do it regularly for a couple of days, then will be stable for a week. Perhaps an OS issue.

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LEGEND ,
Jun 19, 2024 Jun 19, 2024

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You say this is a business computer. Do you have antivirus installed? Working across a network?

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Community Beginner ,
Jun 20, 2024 Jun 20, 2024

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Yes, we're running Sentinal One.

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New Here ,
Jul 19, 2024 Jul 19, 2024

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Any solutions here? It crashes constantly when adjusting a curve

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Explorer ,
Aug 30, 2024 Aug 30, 2024

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Having same issue. Crashes less often when in F screen mode. Helps that curve dialog is over the image window, not floating outside. Fcking Adobe.

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Community Beginner ,
Aug 31, 2024 Aug 31, 2024

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I have an simillar kind of issue when i try to open a project psd file or import new images the it lags and crashes it's really annoying if you found any fix please share it with me also.
Thank you 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

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Community Expert ,
Sep 01, 2024 Sep 01, 2024

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LATEST

@allan_3594 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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