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Answered

Photoshop crashes after latest update

Forum|Forum|3 years ago
August 23, 2022
5 replies
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After the last update (today is 08/23/22) photoshop keeps crashing every once in a while.

I couldn't catch a screenshot, but basically, the file i work in freezes and shows half of what's in the file (i have a few artboards) and half of the home screen. I could save it and move and close the window, but couldn't do anything else.If i zoom in or out, it keeps multiplying the visible part of the file (the picture i was working with), so it looks like a hundred of them is stacked on top of each other.

So far, i can ony resolve it but closing the program through task manager and reopening it.

I work on windows 10.

Windows

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Correct answer CShubert

Thank you for the screenshot @AlisaPagan

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

Thank you,

AlisaPaganAuthor

Participant

Thank you for this solution. So far so good, it didn't crash after applying this 🙂

Hopefully it stays that way!

Thanks again and have a wonderful day!

Community Manager

Correct answer

Community Manager

Thank you for the screenshot @AlisaPagan

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

Thank you,

AlisaPaganAuthor

Participant

trying to zoom out looks like this

AlisaPaganAuthor

Participant

could make a screenshot of it just now

i'll check the preferences and text back. Thank you @CShubert

Community Manager

Community Manager

Hi @AlisaPagan sorry to hear this.

Let's make sure we're in a default state and there are no stale settings somewhere:

Restore your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly?

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thank you,