Skip to main content
L
LievenL
Participating Frequently
March 9, 2020
Answered

Photoshop crashes and freezes

  • March 9, 2020
  • 21 replies
  • 85357 views

Whatever I try, which ever update I try, the latest PS will only start up with a beach ball and that ever since version 22.x

On a MBA 2020 Big Sur 11.4 I7 16GB

What I tried:

- deleted preferences

- uninstalled and reinstalled

- reverted to version 21.X well that worked but updating results in the same crash.

 

What to do next?

 

 

{Thread title edited by moderator}

    This topic has been closed for replies.
    Correct answer defaultskbk4o3bt049

    I have students who are running into the same problems.

     

    Does anyone know where I can find this script to run on a Windows PC?

     

    21 replies

    Show previous replies
    A
    averythelabel
    Participant
    March 9, 2020

    Photoshop automatically updated, and now it crashes on my Macbook Pro. I will open a file and then when I try to do something it crashes. I've tried uninstalling, and reinstalling and restrating my Mac. Anyone have any clues as to why? Or what I can do to fix this? I use Photoshop all the time and this is really hindering my work. 

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      April 6, 2021

      Hi all,

       

      We're sorry for the crash issue. Could you please install the latest version of Photoshop 22.3 and Adobe Creative Cloud Desktop and check if that helps to resolve the crash problem.

       

      Also, on what step Photoshop is crashing for you? Submit the crash report along with your email address. Here's the article for the steps: https://adobe.ly/38U5QKP

       

      Thanks,

      Mohit

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices