Photoshop crashes and freezes

New Here ,
Apr 19, 2022 Apr 19, 2022

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My Graphic processor is   AMD Radeon RX 5500M 

  • Ryzen 7 Quad Core
Processor Variant
  • 3750H

 I was working on some basic sketches with brush tool and the photoshop crashes and freezed twice in between without taking any action. Also when i opened multiple files which was 3 of them it crashed and freezed again.

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Adobe Community Professional ,
Apr 19, 2022 Apr 19, 2022

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Try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

Still crashing? 


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

One thing to try: Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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