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Kashish24106505j8iq
Participant
April 19, 2022
Question

Photoshop crashes and freezes

  • April 19, 2022
  • 2 replies
  • 157 views

My Graphic processor is   AMD Radeon RX 5500M 

  • Ryzen 7 Quad Core
Processor Variant
  • 3750H

 I was working on some basic sketches with brush tool and the photoshop crashes and freezed twice in between without taking any action. Also when i opened multiple files which was 3 of them it crashed and freezed again.

This topic has been closed for replies.

2 replies

J
J453
Legend
April 19, 2022

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

One thing to try: Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?

TheDigitalDog
TheDigitalDog
Inspiring
April 19, 2022

Try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

Still crashing? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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