Inspiring

Question

Photoshop crashes as soon as i press the PRINT button

Forum|Forum|4 years ago
November 22, 2021
6 replies
419 views

Latest Version of Photoshop crashes to desktop as soon as i press the PRINT button in PS.

No matter if Printers are connected or not.

Files do not matter, crashes with a new Document or any other File i try to print.

I tested with 8 different Applications, only Photoshop has this issue.

I have the latest available Drivers installed.

Adobe Photoshop Version: 23.0.1 20211105.r.68 96a498e x64
Number of Launches: 85
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19042.1348
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 3700 MHz
Built-in memory: 65446 MB
Free memory: 41974 MB
Memory available to Photoshop: 51333 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.887.2

Microsoft Event Viewer Entry:

Name der fehlerhaften Anwendung: Photoshop.exe, Version: 23.0.1.68, Zeitstempel: 0x618562eb
Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.19041.1288, Zeitstempel: 0xa280d1d6
Ausnahmecode: 0xc0000374
Fehleroffset: 0x00000000000ff199
ID des fehlerhaften Prozesses: 0x2fe8
Startzeit der fehlerhaften Anwendung: 0x01d7df942f59e8d5
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop 2022\Photoshop.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
Berichtskennung: 9188cc29-3290-4cca-b48f-380a93b42eb8

EventData

Photoshop.exe

23.0.1.68

618562eb

ntdll.dll

10.0.19041.1288

a280d1d6

c0000374

00000000000ff199

2fe8

01d7df942f59e8d5

C:\Program Files\Adobe\Adobe Photoshop 2022\Photoshop.exe

C:\Windows\SYSTEM32\ntdll.dll

9188cc29-3290-4cca-b48f-380a93b42eb8

Windows

This topic has been closed for replies.

J

J453

Legend

@Lightboxx @paula21878736vq1h I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

L

LightboxxAuthor

Inspiring

i am not offered to send a crash report.

PS crashes to desktop and that´s it.

jane-e

Community Expert

Hi @Lightboxx

You can contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 (type "agent")
or you can send a tweet to @AdobeCare for support.

They will most likely walk you through the the steps in the Help page first, including Spacebar + Print to reset the printer preferences, but they can also look at your machine, which volunteers cannot do.

Not everyone is having printing issues, so they need to help you find out how to resolve your on-going issue.

Also: are you sending crash reports every time you get a crash? Please do that so the engineers might spot what is causing the crashes on your system.

~ Jane

jane-e

Community Expert

Hi @Lightboxx

Try these steps to see if any help:

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

~ Jane

L

LightboxxAuthor

Inspiring

hello. doese it crash on any file size or large ones?

Any file any size.

I reseted the PS preferences. That helps for a few prints, thought the print dialog behaves as if i am running PS on a 386 DX40. It is very unresponsive.
Then i start PS again and it crashes again.

P

paula21878736vq1h

Participant

I'm having this exact issue too, frustrating as hell as i cannot complete work without it 😞

D

DrTmagic5F97

Participating Frequently

hello. doese it crash on any file size or large ones?