Photoshop crashes as soon as i press the PRINT button

Contributor ,
Nov 22, 2021 Nov 22, 2021

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Latest Version of Photoshop crashes to desktop as soon as i press the PRINT button in PS.

No matter if Printers are connected or not.


Files do not matter, crashes with a new Document or any other File i try to print.

 

I tested with 8 different Applications, only Photoshop has this issue.

I have the latest available Drivers installed.

 

Adobe Photoshop Version: 23.0.1 20211105.r.68 96a498e x64
Number of Launches: 85
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19042.1348
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 3700 MHz
Built-in memory: 65446 MB
Free memory: 41974 MB
Memory available to Photoshop: 51333 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.887.2

 

 

Microsoft Event Viewer Entry:

 

Name der fehlerhaften Anwendung: Photoshop.exe, Version: 23.0.1.68, Zeitstempel: 0x618562eb
Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.19041.1288, Zeitstempel: 0xa280d1d6
Ausnahmecode: 0xc0000374
Fehleroffset: 0x00000000000ff199
ID des fehlerhaften Prozesses: 0x2fe8
Startzeit der fehlerhaften Anwendung: 0x01d7df942f59e8d5
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop 2022\Photoshop.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
Berichtskennung: 9188cc29-3290-4cca-b48f-380a93b42eb8

 

EventData
   Photoshop.exe
   23.0.1.68
   618562eb
   ntdll.dll
   10.0.19041.1288
   a280d1d6
   c0000374
   00000000000ff199
   2fe8
   01d7df942f59e8d5
   C:\Program Files\Adobe\Adobe Photoshop 2022\Photoshop.exe
   C:\Windows\SYSTEM32\ntdll.dll
   9188cc29-3290-4cca-b48f-380a93b42eb8

 

 

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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hello. doese it crash on any file size or large ones?

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New Here ,
Nov 22, 2021 Nov 22, 2021

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I'm having this exact issue too, frustrating as hell as i cannot complete work without it 😞

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Contributor ,
Nov 22, 2021 Nov 22, 2021

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hello. doese it crash on any file size or large ones?

 

Any file any size.

 

I reseted the PS preferences. That helps for a few prints, thought the print dialog behaves as if i am running PS on a 386 DX40. It is very unresponsive.
Then i start PS again and it crashes again.

 

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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Hi @Lightboxx 

 

Try these steps to see if any help:

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

 

~ Jane

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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Hi @Lightboxx 

 

You can contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 (type "agent")
or you can send a tweet to @AdobeCare for support.

 

They will most likely walk you through the the steps in the Help page first, including Spacebar + Print to reset the printer preferences, but they can also look at your machine, which volunteers cannot do.

 

Not everyone is having printing issues, so they need to help you find out how to resolve your on-going issue.

 

Also: are you sending crash reports every time you get a crash? Please do that so the engineers might spot what is causing the crashes on your system.


~ Jane

 

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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@Lightboxx @paula21878736vq1h I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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Contributor ,
Nov 22, 2021 Nov 22, 2021

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i am not offered to send a crash report.

PS crashes to desktop and that´s it.

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