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hollyeperret
Known Participant
May 28, 2021
Question

Photoshop Crashes Constantly

  • May 28, 2021
  • 4 replies
  • 1245 views

Is anyone else having an issue with Photoshop crashing constantly? It is driving me insane. It has probably crashed 100 times over the past few weeks. I keep losing work. I have to work super slow so I can constantly save. This morning it has crashed at least 10 times already. Twice when I was literally doing nothing in it. I had it open but both times I had paused to look up something online. 

 

In addition to the crashing, it's also been painfully slow and not performing right overall. When I use the quick selection tool, it pauses for a couple of seconds every time I click so it's next to impossible to fine tune a selection. Select Subject is also no longer working. And it freezes whenever I open Camera Raw.

 

This has to be a Photoshop issue. I have a newer Mac Pro with 96 GB of RAM. This is so bad I am considering cancelling CC and moving over to Afinity Photo. I really don't want to, but I can barely do my job. I'm a professional composite artist. I have clients waiting on me and I am behind on all of my projects because of this disaster. 

 

Any suggestions on how to fix this problem?  I've already tried uninstalling and reinstalling and it is currently up to date. 

 

This topic has been closed for replies.

4 replies

TheDigitalDog
TheDigitalDog
Inspiring
May 30, 2021

What specific version of OS? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
H
hollyeperretAuthor
Known Participant
May 30, 2021

I'm using Big Sur 11.3.1. Could it be a Big Sur issue?

TheDigitalDog
TheDigitalDog
Inspiring
May 30, 2021
@hollyeperret wrote:

I'm using Big Sur 11.3.1. Could it be a Big Sur issue?

Yes, update to 11.4 and try. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Y
yaow47953651
Participant
May 30, 2021

Same issues here. After the update the PS just keeps crashing. This happens a lot when I zoom in or out of an image. Almost drove me crazy...

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    May 30, 2021

    Try this, untick Use Graphics Processor under the Performance Tab in Photoshop preferences. Then close and reopen Photoshop.

     

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    May 28, 2021

    You can also replicate Rodney's excellent advice of returning the Photoshop preferences back to the factory defaults under the General tab in Photoshop preferences (Reset preferences on quit).

     

    By the way, how much spare disk capacity do you have on your hard drive?

     

    H
    hollyeperretAuthor
    Known Participant
    May 30, 2021

    I have 360 GB available on this computer. It was full at one point and I had an issue with Photoshops being unable to save because the scratch disks were full. I archived a bunch of folders to solve the issue. Is there any chance that situation might have impacted something?

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    May 30, 2021

    Which version of Photoshop and OS?

    Maybe uninstall Photoshop and reinstall it, if that doesn't work try using the Adobe Cleaner Tool to uninstall the application.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    TheDigitalDog
    TheDigitalDog
    Inspiring
    May 28, 2021

    When PS crashes, best thing to start is trashing the preferences and if that doesn't work, try disabling GPU.

    Press and hold  Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

    (Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

     

    Note:
    The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
    Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      H
      hollyeperretAuthor
      Known Participant
      May 30, 2021

      Sorry for the late reply. I tried everything you suggested and it is still crashing. Plus I am now having the additional problem that adobe will not save any of my preferences again. I changed some things back but every time I close and reopen photoshop, they are reverted back to the original settings. Any other ideas? Thanks so much for your help.

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