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O
olenao76648879
Inspiring
December 29, 2024
Question

Photoshop crashes each time i select Neural filters.

  • December 29, 2024
  • 4 replies
  • 538 views

Pretty simple issue, i just installed Photoshop 26.2.0 on my Apple M4 Pro. Each time i am trying to select Neural Filters - Photoshop crashes.

Before you give me an advise -  I did it all:

1. Unchecked and checked all options in Settings > Performance. 

2. Reinstalled and installed older Photoshop

3. Removed all Adobe files and Reinstalled Adobe Creative cloud and Photoshop from the scratch.

4. Deleted preferences manually and automatically

5. Started up Photoshop with Command+Option+Shift

...And aso i can not do quick export as PNG

"Could not complete the Quick Export as PNG command because of a program error."

 

The only thing that i can think of:

I moved my old Macbook Pro files to the new one using Migration Assistant... Maybe this is the problem?

 

Thank you fo your help in advance!

4 replies

O
olenao76648879Author
Inspiring
January 7, 2025

Apparently i fixed it! This is for people who may experience similar issues in the future!

Basically when you migrate content from older mac to new this can happen.

First of all i had to remove ~Library/ApplicationSupport alias and keep only "Application Support" with the space.

Second of all after I created another account on this Mac and installed Photoshop i copied this "/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/23" folder content and paste it into my account folder that i created. And after i gave this folders "UXP/PluginsStorage/PHSP" my account permissions "Read and Write" all magically started working!

 

Cheers

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
December 30, 2024

Blimey, I'd have hoped they would work OK on an M4 Pro.  I have found several links where people have successfully used Neural Filters on an M4 Pro Mac, and apparently, really quickly, so you should be able to fix whatever is going on.

    O
    olenao76648879Author
    Inspiring
    December 30, 2024

    I have no idea, so strange, one of the main reasons i switched from old intel Mac. I tried absolutely every trick possible i found online. Nothing helps:(

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    December 31, 2024

    Do other web-based features like Generative Fill work OK? 

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    December 30, 2024

    No guarantees but you could try uninstalling, using the Cleaner Tool and reinstalling Photoshop. 

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 29, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
      O
      olenao76648879Author
      Inspiring
      December 30, 2024

      Thank you i reposted it, hope i did it correct this time?

       

      Thanks

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