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henryr28102633
henryr28102633
Participant
October 11, 2022
Question

Photoshop crashes on launch

  • October 11, 2022
  • 4 replies
  • 263 views

Every time I have launched Photoshop, it has crashed.

 

I tried installing older versions, but it continues to crash, all my other adobe apps run fine. I'm running on Windows 11 with more than capable hardware. 

 

I installed the latest Photoshop (23.5.1) and it ran absolutely fine, and I thought my issue had been finally solved, but upon opening the app again I am met with the same problem as before.

 

I have try uninstalling and re-installing, I have tried to delete my font cache. I have got rid of all of my app preferences. I have uninstalled all plug-inns. I have tried installing older versions.  I don't know what to do, can someone please help!

 

This really sucks given that I am paying a considerable amount of money for this, my livelihood is dependent on this software and for the past several moths now your app has been incredibly unreliable.

This topic has been closed for replies.

4 replies

TheDigitalDog
TheDigitalDog
Inspiring
October 11, 2022

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences.

You'll have to do this manually:

Navigate to Photoshop's Preferences folder:
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    October 11, 2022

    Hi, sorry to hear that; usually, we ask the users to please post the contents of Photoshop's Help>System Info... menu, but I'm wondering if another program can extract the same data, checking right now.

    Mylenium
    Mylenium
    Legend
    October 11, 2022

    Without any actual system information and ideally soem crash info we can't really tell you much. If you have issues that severe and it affects all PS versions, it must be something rather specific. Check the Event Viewer. Perhaps something pops up there. Also reboot the system into safe mode. This tends to straighten out many system issues and perhaps it also fixes yours. If you can launch PS in this mode, this might further offer clues based on what components and drivers aren't loaded in this mode.

     

    Mylenium

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    October 11, 2022

    Hi

    Have you checked Windows event viewer for errors relating to Photoshop.exe in the application log, Photoshop crashes are generally caused by buggy drivers, most on the time it's the GPU driver, what kind of GPU do you have in your system.

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