Photoshop crashes on opening jpg-files af newest update (PS 2024 v25.5)

[JayBeeM]

I have just installed the latest update (PS 2024 V25.5 running on Windows 10 x64) and to my horror Photoshop now crashes on opening jpg-files every single time.

Looks like another disatrous update. What do Adobe even test before rolling out these bugged updates time after time?

So very frustrating.

[Ged_Traynor]

@JayBeeM I have no issues opening any files with Photoshop version 25.5 on Windows 10, have you tried manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

[JayBeeM]

It seems to be an old bug reintroduced where having "native canvas" enabled will cripple and crash Photoshop on Windows on everything other than state-of-the-art modern rig GPUs.

For me disabling native canvas under Edit > Preferences > Technology Previews fixed the crashes.

Thanks for another "great" update, Adobe. Now I can get back to work.

[ThomasAAT]

Same here. This issue was introduced with the 25.4 version. I had hoped it was fixed in the newest update, but no... I reverted back to 25.3.1 as it allows you to have native canvas disabeled. Will try the next uodate and see if Adobe has fixed it then.

[D Fosse]

@JayBeeM @ThomasAAT 

To be clear, "Deactivate Native Canvas" checked reverts to old (and deprecated) OpenGL code. That's a last resort setting when nothing else works.

Unchecked is the normal and default state. Then the GPU runs in current DirectX code.

[ThomasAAT]

I know, but when defult the dragging with the hand tool and pencil tool are so laggy that it interupt my workflow. With it checked they work flawlessly. So I stay on this version until this is fixed. 

[D Fosse]

Just so it's said - this is a GPU issue. The standard advice is:

• If a laptop with dual graphics, disable the conflicting integrated GPU.
• Use the Studio driver, not the Game Ready driver.
• Do a clean install, uncheck the extra (gaming) components in the driver package. You don't need them.

[Lumigraphics]

I'm not seeing this with an (unsupported) Radeon HD7640A on Windows 10 Pro. I have native canvas on along with older GPU mode. Camera RAW is unsupported but I can open JPEG files just fine.

[D Fosse]

Yes, but at default settings jpegs will open in ACR if the jpeg has previously been opened through ACR. So that might cause a crash if ACR isnt stable in the GPU (even if PS is).

[ThomasAAT]

This issue only affects my high end gaming alienware 17r3 from 2016. It has two grephics card where as the NVidia card is selected to run with PS.

On my old XPS 15 from 2010 and only with a old outdated Nvidia grapich driver work with the Disable native canvas checked. It also will be laggy with the same tools as mentioned by me over.

So this in not a GPU issue. It has worked fine until the last two updates, so clearly a foult produced by adobe.  

[D Fosse]

@ThomasAAT 

Dual graphics is a known and old problem. Disable the integrated GPU. It will cause conflicts.

Photoshop uses the GPU for actual data processing, and the result returned to Photoshop. You can't send data to one GPU and get the result back from the other, so there can only be one GPU in this equation.

Dual graphics is fine for simpler applications that just send data one way downstream. That one way stream can be redirected. With Photoshop it's more complex.

[ThomasAAT]

Makes sense when it works on my xps with only the nvidia graphics. The alienware has dual graphics with Intel and nvidia. Most point out that I have configured Ps to use nvidia graphic card in the nvidia graphics settings. And under performance in Ps the nvidia graphic card is used. So it only uses the nvidia, not intel. 

But since this is a known bug. The disable native canvas is a option to solve this issues until bugs are ruled out. So when that option selected crashes Ps. then I will stay on the versok that actually works and allow me to have that option selected. 

[Çağrı31621025fd9l]

I have the same problem as @ThomasAAT. This problem is present in version 25.4 and 25.5. If this problem was caused by dual graphics cards as you mentioned, we would have encountered it in previous versions. This problem is definitely caused by Adobe. I believe it will be fixed if they restore whatever they changed about the video card in the last 2 updates.

[ThomasAAT]

I agree 100%. This is all up to Adobe to roll out/back a update. Customers shouldn't not and shall not be tweaking known working settings to get around this problem caused by a rushed update. 

[D Fosse]

I think it's a bit more complicated than that.

What changes between versions is the continued migration from the old OpenGL APIs, which are no longer supported in Windows (or MacOS), and into operating system native and supported DirectX (and Metal) APIs.

This is a huge undertaking that has been going on for many years. It's done piece by piece, and still isn't quite finished. So as it moves over, latent problems surface.

I'm not saying there aren't bugs in Photoshop's GPU code. Of course there is. But you have to remember that an application isn't written to run directly on hardware. It's written to the available APIs (application programming interfaces). What's on the other side of those APIs is not something Photoshop has any control over.

The dual GPU problem has been around for a long time, and is very well known to the Adobe engineers. If there was an easy way around it, they would have done it a long time ago. Unless you choose to assume they're simply incompetent.

So it's bigger than a "bug", and in the meantime, disabling the integrated GPU is the official advice in Adobe's troubleshooting guides: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

[ThomasAAT]

I have already done point 6 Ps is running with the Nvidia graphics as I have mentioned. I can't disable the integrated intel graphic as it runs the built in monitor. So I have no other choice but wait for a fix. 

[ThomasAAT]

And not even the newest update (25.5.1) solves the opening/new document error. So its still not fixed. Well, will stay on 25.3.1 for the time being.

[Çağrı31621025fd9l]

The latest update (25.6) has the same problem. Adobe is either ignoring this problem or has no idea how to solve it.