Participating Frequently

Question

Photoshop crashes on quit (saving stuck at 10%)

Forum|Forum|4 years ago
August 27, 2021
2 replies
2563 views

After updating to Big Sur 11.5.2 from Catalina my MacPro 2013 crashes when quiting Photoshop.

I removed preferences, reinstalled etc

macOS

This topic has been closed for replies.

TheDigitalDog

Inspiring

Try logging into another account (you may need to make one), still crashing?
Try starting up in Safe mode (hold down Shift Key when booting), still crashing?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

J

J453

Legend

Here are instructions for both the troubleshooting steps @TheDigitalDog suggested:

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#safemode

Are you saving to an external drive formatted for exFAT? Does it save OK saving to the internal harddrive (e.g. the desktop)?

Vincent KruijtAuthor

Participating Frequently

Hi Jeffrey,

Thank you for your advice but sofar to no result.

Right now I've formatted my disc and installed a brand new system with nothing on it but Adobe cc and Photoshop. One monitor attached and nothing else. No usb or thunderbolt. No information was transferred from previous system.

Photoshops freezes on quit. It is now possible to save an image.

Please se attached spindump.

Hope to hear from you!

Sincerely Vincent Kruijt

Momentopname_van_Adobe_Photoshop_2021.txt

Derek Cross

Community Expert

How much RAM and spare disk capacity do you have?

Vincent KruijtAuthor

Participating Frequently

Hi Derek,

I have 32 gb ram and extra HD 6TB raid and more than 350 gb left on my HD

J

J453

Legend

I will try on monday, but I did a clean instal on a formatted disc..

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Crash log may give some other clues.

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