Skip to main content
Vincent Kruijt
Vincent Kruijt
Participating Frequently
August 27, 2021
Question

Photoshop crashes on quit (saving stuck at 10%)

  • August 27, 2021
  • 2 replies
  • 2563 views

After updating to Big Sur 11.5.2 from Catalina my MacPro 2013 crashes when quiting Photoshop.

I removed preferences, reinstalled etc

 

This topic has been closed for replies.

2 replies

TheDigitalDog
TheDigitalDog
Inspiring
August 27, 2021

Try logging into another account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    J
    J453
    Legend
    August 30, 2021

    Here are instructions for both the troubleshooting steps @TheDigitalDog suggested:

    https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions 

    https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#safemode 

     

    Are you saving to an external drive formatted for exFAT? Does it save OK saving to the internal harddrive (e.g. the desktop)?

      Vincent Kruijt
      Vincent KruijtAuthor
      Participating Frequently
      September 2, 2021

      Hi Jeffrey,

      Thank you for your advice but sofar to no result.

      Right now I've formatted my disc and installed a brand new system with nothing on it but Adobe cc and Photoshop. One monitor attached and nothing else. No usb or thunderbolt. No information was transferred from previous system.

      Photoshops freezes on quit. It is now possible to save an image.

      Please se attached spindump.

      Hope to hear from you!

      Sincerely Vincent Kruijt

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      August 27, 2021

      How much RAM and spare disk capacity do you have?

      Vincent Kruijt
      Vincent KruijtAuthor
      Participating Frequently
      August 27, 2021

      Hi Derek,

      I have 32 gb ram and extra HD 6TB raid and more than 350 gb left on my HD

      Vincent Kruijt
      Vincent KruijtAuthor
      Participating Frequently
      August 30, 2021

      Hi Jeffrey,

      I think the problem is as follows:

      Photoshop stops saving my document and therefore it won't close obviously.

      It says 10% is being saved and it stops there.

      I've unmounted external disks and was trying saving to desktop.

      I've tried several file's..

      This is why I had to force quit Photoshop.

       

      Nothing works.

       

      Sincerely,

      Vincent Kruijt.


      Schermafbeelding_2021-08-30_om_10-47-06_(3).png
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices