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weyrmos8765
Inspiring
October 23, 2025
Answered

Photoshop crashes on start up

  • October 23, 2025
  • 3 replies
  • 928 views

I tried to launch Photoshop earlier today, but as soon as the startup screen reaches 'measuring memory' it crashes. I don't get any error code, it simply disappears. 

 

I've tried updating Photoshop, resetting preferences, launching without plugins, downgrading to a different version, updating my Nvidia drivers, none of that works. I managed to launch through Windows 8 compatibility mode but it was really slow and I'm worried it could mess things up more relying on that mode.

 

I tried to install Photoshop Beta, crashed at the same 'measuring memory' point. Uninstalled it and any other Beta programs, didn't work.

Used the Creative Cloud Cleanup Tool to completely get rid of Photoshop, didn't work. 

Went through multiple different versions of Photoshop, all of them crashed at the same point. Sometimes it gets further into the launch but then I receive an error pretty much saying  'Something has gone wrong, Windows will report it to Microsoft' (I can't remember specifically what it said, I haven't had it come up in a while with trying to launch again and again. Either way, there was no error code with it)

 

I really hope someone can help, I have a deadline coming up and I really need access to Photoshop!

    Correct answer weyrmos8765

    Turns out the solution was to install the AMD driver software for my internal graphics, it said my drivers were fully up to date but whatever it did fixed the problem 🙂 thank you everyone for trying to help 

    3 replies

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    weyrmos8765AuthorCorrect answer
    Inspiring
    October 30, 2025

    Turns out the solution was to install the AMD driver software for my internal graphics, it said my drivers were fully up to date but whatever it did fixed the problem 🙂 thank you everyone for trying to help 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 30, 2025

    (ahem)

    W
    weyrmos8765Author
    Inspiring
    October 30, 2025

    ?? I tried what you recommended, you said update the drivers with studio version and I did. Those were the nvidia drivers, and my laptop was telling me there were no updates available for my internal drivers so I figured it wasnt a driver issue at the time of your first comment since it didnt fix the problem. So whats the 'ahem' for?

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 23, 2025

    Ensure that your device exceeds the basic system requirements, including plenty of available hard disk space for Photoshop's Scratch Disk, RAM and VRAM for performance.

     

    Most Creative Cloud apps work on these systems, no more than 2 versions back:

    • Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
    • MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

    - https://helpx.adobe.com/creative-cloud/system-requirements.html
    - https://helpx.adobe.com/photoshop/system-requirements.html
    - https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html


    [Moderator moved this topic from Using the Community to Photoshop.]

     

    Nancy O'Shea— Product User & Community Expert
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    weyrmos8765Author
    Inspiring
    October 23, 2025

    My windows version is 24H2, I have 300GB Storage on my main hard drive and an extra 1TB on an external hard drive (I boot my adobe products from the 1TB drive), and I have 16GB RAM. I have never had issues with any adobe software up until now, my specs are above whats required. It seems like the issue has come out of nowhere

    nikunj.m
    nikunj.m
    Legend
    October 24, 2025

    Sure, not sure if this is right, but I found a report through the event viewer. I've removed the 'user' and 'computer' part just because they have my name there and I don't want to post that to the internet, hope that's alright. I'll paste it below:

     

    Log Name: Application
    Source: Application Error
    Date: 24/10/2025 11:49:03
    Event ID: 1000
    Task Category: Application Crashing Events
    Level: Error
    Keywords:
    User:
    Computer:
    Description:
    Faulting application name: Photoshop.exe, version: 26.11.0.18, time stamp: 0x68cc583b
    Faulting module name: OpenCLOn12.dll, version: 0.0.0.0, time stamp: 0x68c489a5
    Exception code: 0xc0000409
    Fault offset: 0x00000000000eb305
    Faulting process id: 0x84
    Faulting application start time: 0x1DC44D3CA1CE299
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2025\Photoshop.exe
    Faulting module path: C:\Program Files\WindowsApps\Microsoft.D3DMappingLayers_1.2510.1.0_x64__8wekyb3d8bbwe\x64\OpenCLOn12.dll
    Report Id: 9f6303e7-d3f2-43dd-a9fe-17ca50ffe661
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2025-10-24T10:49:03.6241533Z" />
    <EventRecordID>8419</EventRecordID>
    <Correlation />
    <Execution ProcessID="11836" ThreadID="19412" />
    <Channel>Application</Channel>
    <Computer>GLaDOS</Computer>
    <Security UserID="S-1-5-21-1269187842-3169736359-351926658-1001" />
    </System>
    <EventData>
    <Data Name="AppName">Photoshop.exe</Data>
    <Data Name="AppVersion">26.11.0.18</Data>
    <Data Name="AppTimeStamp">68cc583b</Data>
    <Data Name="ModuleName">OpenCLOn12.dll</Data>
    <Data Name="ModuleVersion">0.0.0.0</Data>
    <Data Name="ModuleTimeStamp">68c489a5</Data>
    <Data Name="ExceptionCode">c0000409</Data>
    <Data Name="FaultingOffset">00000000000eb305</Data>
    <Data Name="ProcessId">0x84</Data>
    <Data Name="ProcessCreationTime">0x1dc44d3ca1ce299</Data>
    <Data Name="AppPath">C:\Program Files\Adobe\Adobe Photoshop 2025\Photoshop.exe</Data>
    <Data Name="ModulePath">C:\Program Files\WindowsApps\Microsoft.D3DMappingLayers_1.2510.1.0_x64__8wekyb3d8bbwe\x64\OpenCLOn12.dll</Data>
    <Data Name="IntegratorReportId">9f6303e7-d3f2-43dd-a9fe-17ca50ffe661</Data>
    <Data Name="PackageFullName">
    </Data>
    <Data Name="PackageRelativeAppId">
    </Data>
    </EventData>
    </Event>


    Thanks for sharing this information! The crash seems to be caused by a low-level graphics driver issue. Which GPU do you have on the computer? Do you have two GPUs on the machine?

    Meanwhile, you can check: https://adobe.ly/3L6SUdl


    Thanks,
    Nikunj

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      weyrmos8765Author
      Inspiring
      October 23, 2025

      I realised ive posted this on the wrong forum, im going to copy it over to the photoshop forum. Sorry!

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