Photoshop crashes when I open camera raw

[Remi37735104wweh]

I need your help... When I open camera raw on Photoshop, the application crashes and I have to restart my pc... I tried everything, uninstall Photoshop then camera raw, delete my preferences , but nothing helps... If you have a solution I'm interested!!

THANKS !!

[D Fosse]

It's most likely crashing in your graphics processor (GPU). ACR has stricter requirements for the GPU than Photoshop.

Please post the full Help > System Info.

[mglush]

Hi!

Yu did not mention turning off your Graphics Processor card? Go to Preferences>Performance> and unclick "Use Graphics Process" Click Ok, then restart Photoshop. If it fixes the problem, then you want check and see if your GPU needs to be updated.

Let us know if that helps?

Michelle

[Ged_Traynor]

@Remi37735104wweh try resetting your ACR preferences