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Photoshop crashes when I print.

New Here ,
Nov 27, 2023 Nov 27, 2023

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Faulting application name: Photoshop.exe, version: 25.1.0.120, time stamp: 0x652daf75
Faulting module name: ntdll.dll, version: 10.0.19041.3636, time stamp: 0x9b64aa6f
Exception code: 0xc0000374
Fault offset: 0x00000000000ff349
Faulting process id: 0x1d14
Faulting application start time: 0x01da2117c3f87656
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2024\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f89374d3-6379-4152-aafb-2b992b59f04a
Faulting package full name:
Faulting package-relative application ID:

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Adobe
Community Expert ,
Nov 27, 2023 Nov 27, 2023

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@Dharmesh33875927898v 

 

The first thing to try is to reset the Print dialog. Hold down the Shift key, then choose Print. Are you sending the crash reports and including your Adobe ID email on them?

 

I've moved your post to the Photoshop forum for you.

 

Jane

 

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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in the meantime, try resetting your preferences and replacing the faulting dll by uninstalling ps, including preferences, including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

 

reinstall ps

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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@Dharmesh33875927898v 

 

If you decide to follow Keith's advice to reset preferences or uninstall/reinstall, be sure to back up preferences first or you risk losing custom Actions, Brushes, and more. Then scroll down further to see how to reset preferences manually by renaming the file. A new preferences file will be created and the old one preserved.

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

But first:

Try resetting the Print dialog as above and try reinstalling your printer as well.

 

Jane

 

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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Isn't it Spacebar > Print, Jane? Maybe I remember incorrectly.

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