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kasmaessen
Participant
February 12, 2024
Question

Photoshop crashes when I want to print

  • February 12, 2024
  • 3 replies
  • 337 views

Dear all,

Since yesterday I have rpoblems printing with Photoshop. The programme crashes when I select hte print option.  I use windows 11. he logfile says

 

Naam van toepassing met fout: Photoshop.exe, versie: 25.0.0.37, tijdstempel: 0x64f8d54d
Naam van module met fout: ntdll.dll, versie: 10.0.22621.2506, tijdstempel: 0xbced4b82
Uitzonderingscode: 0xc0000374
Foutmarge: 0x000000000010c7a9
Id van proces met fout: 0x0x1110
Starttijd van toepassing met fout: 0x0x1DA5D8B5B763091
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Photoshop 2024\Photoshop.exe
Pad naar module met fout: C:\WINDOWS\SYSTEM32\ntdll.dll
Rapport-id: e8531e75-2712-42bd-b058-0930c358d34f

    This topic has been closed for replies.

    3 replies

    K
    kasmaessenAuthor
    Participant
    February 13, 2024

    In addition

    photoshop crashes when I want to print a psd file

    photoshop allows me to print the jpeg file

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    February 13, 2024

    Be more specific. Does this apply to all psds and all jpegs, or is it just one single file you have problems with, and all others work fine? If the latter, maybe the file is corrupt.

    K
    kasmaessenAuthor
    Participant
    February 13, 2024

    Thank you. You are right not all psd filses refuse to print. I wil have a closer look into the files and whether I can find something common in them

     

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 12, 2024

    @kasmaessen try holding the spacebar down when going to Print - it will reset the print interface.

    K
    kasmaessenAuthor
    Participant
    February 12, 2024

    Thank you for the suggestion. I did that already without a positive result

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 12, 2024

    Try updating or rolling back the printer drive.

    K
    kasmaessenAuthor
    Participant
    February 13, 2024

    Thank you Bob. I installed the latest printer version but it did not solve the problem

     

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