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Participant
February 12, 2024
Question

Photoshop crashes when I want to print

  • February 12, 2024
  • 3 replies
  • 337 views

Dear all,

Since yesterday I have rpoblems printing with Photoshop. The programme crashes when I select hte print option.  I use windows 11. he logfile says

 

Naam van toepassing met fout: Photoshop.exe, versie: 25.0.0.37, tijdstempel: 0x64f8d54d
Naam van module met fout: ntdll.dll, versie: 10.0.22621.2506, tijdstempel: 0xbced4b82
Uitzonderingscode: 0xc0000374
Foutmarge: 0x000000000010c7a9
Id van proces met fout: 0x0x1110
Starttijd van toepassing met fout: 0x0x1DA5D8B5B763091
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Photoshop 2024\Photoshop.exe
Pad naar module met fout: C:\WINDOWS\SYSTEM32\ntdll.dll
Rapport-id: e8531e75-2712-42bd-b058-0930c358d34f

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3 replies

Participant
February 13, 2024

In addition

photoshop crashes when I want to print a psd file

photoshop allows me to print the jpeg file

D Fosse
Community Expert
Community Expert
February 13, 2024

Be more specific. Does this apply to all psds and all jpegs, or is it just one single file you have problems with, and all others work fine? If the latter, maybe the file is corrupt.

Participant
February 13, 2024

Thank you. You are right not all psd filses refuse to print. I wil have a closer look into the files and whether I can find something common in them

 

Kevin Stohlmeyer
Community Expert
Community Expert
February 12, 2024

@kasmaessen try holding the spacebar down when going to Print - it will reset the print interface.

Participant
February 12, 2024

Thank you for the suggestion. I did that already without a positive result

Peru Bob
Community Expert
Community Expert
February 12, 2024

Try updating or rolling back the printer drive.

Participant
February 13, 2024

Thank you Bob. I installed the latest printer version but it did not solve the problem