PHOTOSHOP CRASHES WHEN LAUNCH macOS Ventura
Hello,
I'm a bit desperate, so I hope someone can help me. I have a VERY SERIOUS problem with Photoshop that is preventing me from working and meeting deadlines with my clients.
I've been working perfectly fine with Creative Cloud and the entire Adobe suite for a year, but for the past week, without making any changes, Photoshop crashes when launching.
MacBook PRO
Apple M1 Pro Chip
16GB RAM
macOS Ventura 13.5.2
Photoshop version 25.0 (Apple Silicon/Intel)
I've tried everything to fix it:
- Clearing the cache
- Deleting Photoshop preferences
- Reinstalling and uninstalling Photoshop (more than 10 times)
- Downloading Photoshop older versions (same issue)
- Uninstalling, deleting, cleaning, and reinstalling Creative Cloud (two times)
- Removing plugins and other software (filters, extensions...)
- And countless other things I've seen on YouTube and forums
Nothing has worked. I've spoken with two technicians over the Adobe phone, and they couldn't help me either.
I can open and work with all the other Adobe programs without any problems. The only way I can open Photoshop is by holding down the Shift key when launching it, and then I can work without issues but without being able to use all the retouching filters and extensions I need for my daily work.
My question is simple:
Am I the only person on the entire planet experiencing this issue?
I'm getting desperate because I'm paying for a license and not receiving the technical support that I, as an Adobe customer, deserve. I don't know what else to do!
Any help would be greatly appreciated on my part.
I'm reading you.
Thank you,
Mista
