Participant

Question

Photoshop crashes when trying to print [2017]

Forum|Forum|8 years ago
May 5, 2017
6 replies
14171 views

Hi Everyone,

At the moment, our whole company is having issues with printing with photoshop.

Whenever we try to print Photoshop would crash. There's nothing wrong with the printers as other softwares are running fine. Any help would be greatly appreciated.

The version we run is adobe creative cloud 2017. Here's the error log.

Problem signature:

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 13.0.0.0

Application Timestamp: 4f61c045

Fault Module Name: StackHash_109c

Fault Module Version: 6.1.7601.19160

Fault Module Timestamp: 56bcd74c

Exception Code: c0000374

Exception Offset: 00000000000c0aa2

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 3081

Additional Information 1: 109c

Additional Information 2: 109cb35f358149606d39f1e1392af2bd

Additional Information 3: 8517

Additional Information 4: 851752bdfd8dd579326d1323bd95860b

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\windows\system32\en-US\erofflps.txt

This topic has been closed for replies.

P

pearl2006

Participant

I am just now having this exact issue 6/3/2020. I try to print and photoshop just shuts down. I ended up having to print from my husbands and it works. We have same exact laptop and same adobe cloud suite. Not sure why mine crashes and his doesn't. Running windows 10. Anyways I tried a recommendation from below. I just dragged my layer that I needed to print to a new canvas and it printed just fine. (when I reopen photoshop it opens with my file there as recovered)... But this is a pain in the butt.

O

Oliver Sparrow

Known Participant

I, too, have the sudden onset (Tuesday 19 March) of this with two separate printers. But CC crashes before one even gets to specify which printer to use. One is a Samsung, the other a Canon pro1000 A3 printer.

File > Print crashes immediately, without notification. The Canon proprietary plug in will run if you have no picture loaded, by also crashes instantly is there is a picture present. Everything was fine, with very similar images, just last week.

Using P/shop CC 20.0.4 20190227.r.76 2019/02/27: 1205725 x64 on WinPro 7.

L

Lightboxx

Inspiring

Windows 10 64 bit 1803

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725 x64.

photoshop crashes when i try to open the print dialog.

this does not happen with all files.
but with a few i can repeat it. every time i use the PRINT option in the photoshop menu photoshop crashes.

this is it is a grave error adobe should look into.

i can only guess here but i think it has to do with a printer that was used before are not longer available.
these are mostly old files i printed with an epson before. that printer is now not longer available

i tried resaving the files, creating a duplicate and saving the files. did not help.

only when i create a new file and copy the content over to the new file the print dialog works.

-	System

-	Provider

[ Name]

Application Error

-

EventID

1000

[ Qualifiers]

0

Level

2

Task

100

Keywords

0x80000000000000

-	TimeCreated

[ SystemTime]

2019-04-04T14:58:27.705624000Z

EventRecordID

111112

Channel

Application

Computer

Mainframe-1

Security

-	EventData

Photoshop.exe

20.0.4.26077

5c764fad

ntdll.dll

10.0.17763.348

ca65c822

c0000374

00000000000faf49

1f50

01d4eaf6a63a2baa

C:\Program Files\Adobe\Adobe Photoshop CC 2019\Photoshop.exe

C:\WINDOWS\SYSTEM32\ntdll.dll

d4e2c1fa-b679-4c3d-9531-04352a4fca6d

.

M

mb81738859

Participant

I am having the same issue Windows 10. Epson XP-6000 printer. I have to save as PDF then print from Acrobat.

M

matthewbharvest

Participant

Not sure if any of you still have this problem but if so, or others find this thread as I did... here is what I did to solve my CTRL+P crash:

You must delete the preference file called "Adobe Photoshop CS6 Prefs.psp" or "Adobe Photoshop X64 CS6 Prefs.psp" if using the 64-bit version.

Windows

The preference file will be found at

Windows XP:

%windir%\Documents and Settings\[username]\Application Data\Adobe\PhotoshopCS6\Adobe Photoshop CS6 Settings\Adobe Photoshop CS6 Prefs.psp

Vista, Windows 7 or Windows 8:

Users\[Username]\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings\Adobe Photoshop [X64] CS6 Prefs.psp

MacintoshThe preference file will be found at

MacOS:

/Users/[Username]/Library/Preferences/Adobe Photoshop CS6 Settings/Adobe Photoshop CS6 Prefs.psp

Notes

[Username] - Your username

[X64] - If you are using the 64-bit version

source: Photoshop cs6 crashes when print is selected : Northcote College :: IT Support

G

galgaz

Inspiring

I had the same problem on my Mac. I had only one printer set up in System Preferences/Printers & Scanners. As soon as I added another printer, even a bogus one, the crashing stopped. When I deleted the second printer, the crashing resumed.

T

treborau

Participant

Galgaz..

you are a champ Thanks.

П

павелд52797632

Participant

I have the same problem.

When I open old (1 year ago) project, after ctrl+P Photoshop crashes.

After this I create new document, move all layers from old project to new, and after this ctrl+P works.

I think problem is that Photoshop save print settings in project, and if something change from last time, printer or something else, photoshop crashes.

I have this problem for 2 years with old projects, and I try maaany different ways to solve it. After last Photoshop update I though that problem solved, because after printing old project Photoshop show dialog that say something like "You try to print with old print settings, renew?". But after 1 week Photoshop start to crash every time.

I have Epson L800 and L805 via USB. Windows 8.1 x64. All drivers is up-to-date.

I hope Photoshop's team read this forum, and they will find way to solve this problem.

M

mrehmus2

Participant

I have the same problem. Some Photoshop files, saved in the same session as others that do print, crash when I ask it to print.

H

havanna63

Inspiring

I have the same problem since the last update for photoshop. It is crashing before the printing dialog.

Every other application like Microsoft Word, haven't this problem.

Mylenium

Legend

There's nothing wrong with the printers as other softwares are running fine.

But then again, PS is not "other software", is it not? Since you haven't offered any information about the actual printer and print settings, nobody really can tell you much. the mere mention of "whole company" implies that this is some network printer and that alone reeks of complication. You have to be much more specific.

Mylenium

M

michaelb57438112Author

Participant

Thanks for replying mylenium!!

What I meant by other software is that illustrator and also indesigns software are printing fine. The printer themselves is ran via a print server with kyocera TASKalfa 5052ci installed.

The issue is that when we do CTRL + P it crashes immediately as well as going to file print.

Any help is much appreciated.

L

lloydvimprint

Participant

We are having the exact issues, It has to be a software update glitch from Adobe

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