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RRKing
RRKing
Inspiring
April 4, 2019
Answered

Photoshop crashes when using any materials slider in 3D

  • April 4, 2019
  • 5 replies
  • 3070 views

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64

Operating System: Windows 10 64-bit

glgpu[0].GLName="NVIDIA Quadro P4000"

Note this also happens with my GTX 1080 Ti when I swapped out the Quadro to see if it made a difference.

Fresh Install

No 3rd party plug-Ins

Steps to reproduce crash:

Open Adobe and create new document.

Create some text and select New extrusion from the layer under 3D

Click on Materials

if I change any slider or enter any value in any slider like Reflection or Bump PS crashes immediately.

This occurs with any of the materials selected.  It seems the only 3D portion that does not work is the materials tab.  Everything else seems to work.  Go back a version doesn't solve it but I only back one version.  Its worked in the past but this is a fresh installed PC so not sure what's going on.

I've also tried changing memory for 3D as well as under the performance tab and changed the GPU settings all around.  No matter what i do simply using any materials slider  crashes the app

one of the many crash reports sent to Adobe:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Photoshop CC" applicationVersion="20.0.4" build="20190227.r.76" source="Windows-Client">

<time year="2019" month="4" day="3" hour="17" minute="40" second="25" timeoffset="-480" timezone="Pacific Daylight Time"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="18362" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65234" machine="Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz" model="Intel64 Family 6 Model 85 Stepping 4" cpuCount="16" cpuType="8664" cpuFreq="3600 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF71157C174">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF71157C174" symbolname="ART::AssetType::operator!="/>

<stackStatement index="1" address="0x00007FF71157808E" symbolname="ART::AssetType::operator!="/>

<stackStatement index="2" address="0x00007FF710806ECD" symbolname="ART::AssetType::operator!="/>

<stackStatement index="3" address="0x00007FF7107FE779" symbolname="ART::AssetType::operator!="/>

<stackStatement index="4" address="0x00007FF7115CCCBC" symbolname="ART::AssetType::operator!="/>

<stackStatement index="5" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="6" address="0x00007FF7115C8C7C" symbolname="ART::AssetType::operator!="/>

<stackStatement index="7" address="0x00007FF7108AD0FF" symbolname="ART::AssetType::operator!="/>

<stackStatement index="8" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="9" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="10" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="11" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="12" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="13" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="14" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="15" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="16" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="17" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="18" address="0x00007FF7108D3886" symbolname="ART::AssetType::operator!="/>

<stackStatement index="19" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="20" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="21" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="22" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="23" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="24" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="25" address="0x00007FF710A93D5A" symbolname="ART::AssetType::operator!="/>

<stackStatement index="26" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="27" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="28" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="29" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="30" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="31" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="32" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="33" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="34" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="35" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="36" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="37" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="38" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="39" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="40" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="41" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="42" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="43" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="44" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="45" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="46" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="47" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="48" address="0x00007FF7115CCC86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="49" address="0x00007FF7115C74EE" symbolname="ART::AssetType::operator!="/>

<stackStatement index="50" address="0x00007FF71168D08E" symbolname="ART::AssetType::operator!="/>

<stackStatement index="51" address="0x00007FF711641F2C" symbolname="ART::AssetType::operator!="/>

<stackStatement index="52" address="0x00007FF7116418D4" symbolname="ART::AssetType::operator!="/>

<stackStatement index="53" address="0x00007FF7116966BF" symbolname="ART::AssetType::operator!="/>

<stackStatement index="54" address="0x00007FF711695A2D" symbolname="ART::AssetType::operator!="/>

<stackStatement index="55" address="0x00007FF711694CF3" symbolname="ART::AssetType::operator!="/>

<stackStatement index="56" address="0x00007FFDDD47681D" symbolname="CallWindowProcW"/>

<stackStatement index="57" address="0x00007FFDDD476212" symbolname="DispatchMessageW"/>

<stackStatement index="58" address="0x00007FF711668A21" symbolname="ART::AssetType::operator!="/>

<stackStatement index="59" address="0x00007FF71168BE86" symbolname="ART::AssetType::operator!="/>

<stackStatement index="60" address="0x00007FF70FEADE14" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_mutable_instance"/>

<stackStatement index="61" address="0x00007FF71166A774" symbolname="ART::AssetType::operator!="/>

<stackStatement index="62" address="0x00007FF711CA0B62" symbolname="deepcut::PostProc"/>

<stackStatement index="63" address="0x00007FFDDD817944" symbolname="BaseThreadInitThunk"/>

<stackStatement index="64" address="0x00007FFDDEC8CE71" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0055005C003A0043"/>

<register name="RBX" value="0x000002548F81B520"/>

<register name="RCX" value="0x00000254E480DC70"/>

<register name="RDX" value="0x00000254358E0000"/>

<register name="RSI" value="0x0000000000000001"/>

<register name="RDI" value="0x000002548F81B528"/>

<register name="RSP" value="0x000000BD9656DC70"/>

<register name="RBP" value="0x000000BD9656DD19"/>

<register name="RIP" value="0x00007FF71157C174"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

This topic has been closed for replies.
Correct answer davescm
Are you using the materials filter in the 3D panel ? If so , try without it - just go straight to the material See here: https://feedback.photoshop.com/photoshop_family/topics/photoshop-3d-crash-in-v20-0-4

5 replies

RRKing
RRKingAuthor
Inspiring
April 4, 2019

Turning off all my overclocking settings didn't make a difference as well.  I've clicked the Me Too as well.

Thanks guys. 

I
ianmorristeacher
Participant
October 13, 2019

I'm also crashing when using any of the 3D Material sliders. Other 3D features appear to work OK, and I've been editing 360 panoramas without issue.

  1. This occurs with the wine glass and cube bundled 3D mesh objects (and probably the other objects)
  2. I've tried changing my advanced graphics card settings, to normal and basic.
  3. I'm running:
    Photoshop Version: 20.0.6 20190724.r.80 2019/07/24: 1207344 x64
    Windows 10.0.18362 64-bit build 1903 with 16Gb Ram
    NVidia GeForce GTX 960 with driver 436.48 at 3840 x 2160 resolution (Level 4 cache enabled)
    Intel Core i5-6600K CPU @ 3.50GHz
  4. I don't have another graphics card to try, and there is no Windows Event log error, but I do get an Adobe Crash Report pop up
  5. PSErrorLog.txt does not seem to have a corresponding error
  6. sniffer-out.txt does not show a stderr message

 

Any other suggestions would be appreciated.

davescm
Community Expert
davescmCommunity Expert
Community Expert
October 13, 2019
  1. How do I go "straight to the material"?
  2. Is there a workaround to change the Reflection slider value?

 

OK, I figured it out. I still go to the 3D panel, but I don't click the material button (Filter by material, as you said).

 

It all works fine now. Many thanks!


You're welcome
RRKing
RRKingAuthor
Inspiring
April 4, 2019

UPDATE:

So i haven't shut off all my overclocking settings yet and i will do that but check this out. 

If i'm in 3D view and select a material from the properties window and not by clicking on Filter by Materials i can use all the properties without a crash.  Everything works.

The second i click on the Filters By button up top for materials and then select an item it will crash the second i use shine or reflection but it won't crash if i go to materials via a different way then clicking on a filter such as just navigating through the tree node and selecting a material.  very strange.

A
Anonymous
April 4, 2019

You mentioned in your first post "Fresh Install", was that a fresh install on Windows or a GPU driver, just wondering if you tried logging on with a different Windows user account to see if it still happens

RRKing
RRKingAuthor
Inspiring
April 4, 2019

Thanks, guys for the quick suggestions.  This is what I have done based off what you guys provided and the end result.  Also, my normal GPU is the 1080 TI but I had a Quadro P4000 laying around and Quadro's usually are more stable although I don't think this is a GPU issue.  Regardless see below for what I've done and davescm the Photoshop >Help>System info will be with my Quadro since I don't want to switch them out right now seeing I get the same result but if you really want me to I will.

Note:  When switching GPU's or installing drivers I always use DDU (**I never had both GPU's in at the same time)

1. Quadro does not use the same drivers as GTX and yes I used both known stable drivers for both when using each card including the latest ones.

2. All other GPU accelerated and GPU required tasks seem to work well including all of the 3D including rendering and shadows and depth of field and all other property pages seem to work fine BUT for materials.  Although i can get some material properties to work when setting them they all will eventually throw an exception but its the Reflection and Shine ones that do it 100% of the time.

3. Went all the way back to version 2017 and at first, I thought it was working but then when i went to try it again it didn't error it just vanished.  No pop-up.  I guess back then they didn't catch every exception

4. The gigabyte and turbo boost seem interesting but yeah i don't get blue screen but i will turn off all overclocking features just to see if it makes a difference.

5. Reset Preferences.

Still, get the same error and again only when changing the sliders within materials once in a 3D layer.

System info:

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64

Number of Launches: 0

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.18362.1

System architecture: Intel CPU Family:6, Model:5, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 3600 MHz

Built-in memory: 65235 MB

Free memory: 41838 MB

Memory available to Photoshop: 59768 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Disabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=3440

Display: 2

Display Bounds: top=0, left=3440, bottom=1440, right=6880

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="NVIDIA Quadro P4000"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="25.21.14.1967"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="Quadro P4000/PCIe/SSE2"

glgpu[0].GLRendererID=7089

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_42095f9fa3a48b6e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_42095f9fa3a48b6e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_42095f9fa3a48b6e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_42095f9fa3a48b6e\nvldumdx.dll"

glgpu[0].GLDriverDate="20190317000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=8192

clgpu[0].CLName="Quadro P4000"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="419.67"

clgpu[0].CLBandwidth=1.88274e+11

clgpu[0].CLCompute=1724.53

License Type: Subscription

Serial number:

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\

Temporary file path: C:\Users\richk\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 475.6G, 343.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2018/11/13-18:07:21   79.603421   79.603421

   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805

   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0  

   AdobeOwl.dll   Adobe Owl   5.3.0  

   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181

   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.52.48027  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623

   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623

   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0  

   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470

   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623

   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424

   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424

   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623

   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623

   boost_date_time.dll   photoshopdva   12.1.0  

   boost_filesystem.dll   photoshopdva   12.1.0  

   boost_system.dll   photoshopdva   12.1.0  

   boost_threads.dll   photoshopdva   12.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623

   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaccelerate.dll   photoshopdva   12.1.0  

   dvaappsupport.dll   photoshopdva   12.1.0  

   dvaaudiodevice.dll   photoshopdva   12.1.0  

   dvacore.dll   photoshopdva   12.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   12.1.0  

   dvamediatypes.dll   photoshopdva   12.1.0  

   dvametadata.dll   photoshopdva   12.1.0  

   dvametadataapi.dll   photoshopdva   12.1.0  

   dvametadataui.dll   photoshopdva   12.1.0  

   dvaplayer.dll   photoshopdva   12.1.0  

   dvascripting.dll   photoshopdva   12.1.0  

   dvatransport.dll   photoshopdva   12.1.0  

   dvaui.dll   photoshopdva   12.1.0  

   dvaunittesting.dll   photoshopdva   12.1.0  

   dynamiclink.dll   photoshopdva   12.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194

   icucnv58.dll   International Components for Unicode   58, 2, 0, 0  

   icudt58.dll   International Components for Unicode   58, 2, 0, 0  

   icuuc58.dll   International Components for Unicode   58, 2, 0, 0  

   igestep30.dll   IGES Reader   9.3.0.113  

   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   LogSession.dll   LogSession   8.0.0.52.48027  

   mediacoreif.dll   photoshopdva   12.1.0  

   MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2019   20.0  

   Plugin.dll   Adobe Photoshop CC 2019   20.0  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2019   20.0  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194

   SVGRE.dll   SVGRE   79.600623   79.600623

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0  

   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Accented Edges 20.0 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 20.0 - from the file “Filter Gallery.8bf”

   Average 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Average.8bf”

   Bas Relief 20.0 - from the file “Filter Gallery.8bf”

   BMP 20.0 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 11.2.1 - from the file “Camera Raw.8bi”

   Camera Raw Filter 11.2.1 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”

   Charcoal 20.0 - from the file “Filter Gallery.8bf”

   Chrome 20.0 - from the file “Filter Gallery.8bf”

   Cineon 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Cineon.8bi”

   Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”

   Collada 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 20.0 - from the file “Filter Gallery.8bf”

   Conté Crayon 20.0 - from the file “Filter Gallery.8bf”

   Craquelure 20.0 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 20.0 - from the file “Filter Gallery.8bf”

   Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”

   Cutout 20.0 - from the file “Filter Gallery.8bf”

   Dark Strokes 20.0 - from the file “Filter Gallery.8bf”

   De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”

   Dicom 20.0 - from the file “Dicom.8bi”

   Difference Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”

   Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”

   Displace 20.0 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 20.0 - from the file “Filter Gallery.8bf”

   Eazel Acquire 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “EazelAcquire.8ba”

   Entropy 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Export Color Lookup Tables 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”

   Extrude 20.0 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “FastCore.8bx”

   Fibers 20.0 - from the file “Standard MultiPlugin.8bf”

   Film Grain 20.0 - from the file “Filter Gallery.8bf”

   Filter Gallery 20.0 - from the file “Filter Gallery.8bf”

   Flash 3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Fresco 20.0 - from the file “Filter Gallery.8bf”

   Glass 20.0 - from the file “Filter Gallery.8bf”

   Glowing Edges 20.0 - from the file “Filter Gallery.8bf”

   Google Earth 4 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Grain 20.0 - from the file “Filter Gallery.8bf”

   Graphic Pen 20.0 - from the file “Filter Gallery.8bf”

   Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”

   HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”

   IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”

   IGES 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Ink Outlines 20.0 - from the file “Filter Gallery.8bf”

   JPEG 2000 20.0 - from the file “JPEG2000.8bi”

   Kurtosis 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Lens Blur 20.0 - from the file “Lens Blur.8bf”

   Lens Correction 20.0 - from the file “Lens Correction.8bf”

   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”

   Liquify 20.0 - from the file “Liquify.8bf”

   Matlab Operation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”

   Maximum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Mean 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Measurement Core 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MeasurementCore.8me”

   Median 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”

   Minimum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   MMXCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MMXCore.8bx”

   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MultiProcessor Support.8bx”

   Neon Glow 20.0 - from the file “Filter Gallery.8bf”

   Note Paper 20.0 - from the file “Filter Gallery.8bf”

   NTSC Colors 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “NTSC Colors.8bf”

   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”

   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 20.0 - from the file “Filter Gallery.8bf”

   Palette Knife 20.0 - from the file “Filter Gallery.8bf”

   Patchwork 20.0 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”

   PCX 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PCX.8bi”

   Photocopy 20.0 - from the file “Filter Gallery.8bf”

   Picture Package Filter 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”

   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”

   Pixar 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Pixar.8bi”

   Plaster 20.0 - from the file “Filter Gallery.8bf”

   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”

   PLY 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PBM.8bi”

   Poster Edges 20.0 - from the file “Filter Gallery.8bf”

   PRC 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”

   Radiance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Radiance.8bi”

   Range 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Render Color Lookup Grid 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”

   Reticulation 20.0 - from the file “Filter Gallery.8bf”

   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”

   Save for Web 20.0 - from the file “Save for Web.8be”

   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”

   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”

   Shear 20.0 - from the file “Standard MultiPlugin.8bf”

   Skewness 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”

   Solarize 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Solarize.8bf”

   Spaces 20.0 - from the file “Spaces.8li”

   Spatter 20.0 - from the file “Filter Gallery.8bf”

   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”

   Sponge 20.0 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”

   Stained Glass 20.0 - from the file “Filter Gallery.8bf”

   Stamp 20.0 - from the file “Filter Gallery.8bf”

   Standard Deviation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   STL 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Sumi-e 20.0 - from the file “Filter Gallery.8bf”

   Summation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Targa 20.0 - from the file “Standard MultiPlugin.8bf”

   Texturizer 20.0 - from the file “Filter Gallery.8bf”

   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 20.0 - from the file “Filter Gallery.8bf”

   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”

   U3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Underpainting 20.0 - from the file “Filter Gallery.8bf”

   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”

   Variance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Water Paper 20.0 - from the file “Filter Gallery.8bf”

   Watercolor 20.0 - from the file “Filter Gallery.8bf”

   Wave 20.0 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   WIA Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WIASupport.8li”

   Wind 20.0 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WBMP.8bi”

   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   Blackmagic Image Export 11, 1, 0, 0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Import-Export\Decklink64.8bp”

   Blackmagic Image Import 11, 1, 0, 0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Import-Export\Decklink64.8bp”

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseStock.html”

   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\index.html”

   New Document  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseTypekit.html”

   Home  2.6.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.6.1\index.html?v=2.6.1.2”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

A
Anonymous
April 4, 2019

Hi

Have you checked Windows event viewer for crash reports relating to Photoshop.exe

Launch event viewer and then click on application on the left and then filter current log on the right

Put a check mark in error and click OK, then look for errors relating to Photoshop.exe

RRKing
RRKingAuthor
Inspiring
April 4, 2019

Yes multiple times and nothing.  The only time i get a PS error is when it just crashes and PS doesn't pop-up the box.  For version 2017 since no PS box pop-up occurred i did get a report and I'm looking into that now but from the looks of it the error was basically windows going PS didn't respond after an X amount of time since it was frozen and windows killed the process.

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
April 4, 2019

When you say 'swapped out the GPU' I assume you mean that you removed the Quadro and put in the GTX.  I _know_ it is a crazy thing to ask, but you never know.   

Did the P4000 come from the old system? Or is it the same hardware with a new OS install?

Can you think of anything that correlates to the failure?  Something new, like a later version of Windows 10?

What about GPU driver?  I don't know if Quadro cards use the same driver as GTX, so were you trying the GTX card with the Quadro driver?  I'm totally guessing here, and throwing stuff out there.  (Woah!!!  I nearly used some management speak there.  If it happens again, somebody shoot me.  Joan will volunteer for sure LOL).

How about other GPU dependent functions?  Do they work?

Photoshop graphics processor (GPU) card FAQ

You CPU sounds kind of new, so if it is a new build, do you have the latest motherboard firmware?  There were issues with some Gigabyte MBs with the i9X CPUs I remember.  Puget Systems put up a fix for that, so might know if your set up has issues.

I'm guessing that 3D won't work with GPU acceleration turned off, but if not, you could try that, or try different drawing mode settings (in Preferences > Performance).

Well put out a shout for our Dave who is our 3D expert

davescm

davescm
Community Expert
davescmCommunity Expert
Community Expert
April 4, 2019

Hi

I've repeated your steps and get no crash here in Photoshop CC2019 (v20.0.4) using a GTX1080 with Nividia driver 417.71 on Windows 10 v1809.

I would do the following steps to narrow it down.

1. Reset your Photoshop Preferences (Preferences >General >Reset Preferences on Quit then close and restart Photoshop)

2. Do a clean install of the video driver (this is an option under advanced when installing/updating the GTX driver - I assume there will be a similar option for the Quadro)

3. If you have Turbo Boost on your system, temporarily disable it and see if you still get the crash. As Trevor mentioned there were some Gigabyte motherboards which were crashing (although I think they were blue screen crashes) and were resolved with a BIOS update.

If you still have the issue, please go to Photoshop >Help>System info click the copy button then paste the info into a post here. It may help us to see what is different on your set up.

Dave

Ussnorway7605025
Ussnorway7605025
Legend
April 4, 2019

have you tried using the older Photoshop versions?

if test = yes this is a known issue & you can just keep both versions for when you need to do 3D work

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