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karDEL
Participating Frequently
June 13, 2025
Question

Photoshop crashes when using magic wand, ai remove tool and the tool bar does not show tools

  • June 13, 2025
  • 2 replies
  • 347 views

Photoshop 26.7.0 | Windows 11 pro V 10.0.26100 Build 26100 |  64 GB RAM | 33.385 MB reserved for PS
At first Photoshop only crashed when I used the magic wand.
Now it also crashes if I use the AI remove tool.
I cannot alter fonts as PS crashes too.
And the tool bar shows no tools, just the small drop out triangles.
I still can choose them and as I know where which tool is located I can work a little.
If have tried to complete de-install PS, I even deleted every data on the C: drive that is related to PS and I deleted every PS related entry in the registry. Re-Installed, worked for about 30 secs, same problems again.
Checked my RAM, have plenty, works fine.

Did all Windows updates, checked HDs...
Now I have no more ideas...

Karl

2 replies

CMass
CMass
Legend
June 13, 2025

Hey @karDEL 

Welcome to the Photoshop community, and thank you for taking the time to share such a detailed post about your issue.

You've included a helpful highlight of your system info, which is a great start. To dig a bit deeper, could you please share the full System Info from Photoshop?

Here’s how:

  1. Open Photoshop
  2. Go to Help > System Info
  3. Copy everything from that window and paste it into a text file
  4. Attach the file to your reply here


This more detailed breakdown will help us better understand your setup and get closer to identifying the root cause of the issue.

May I also ask if you were able to submit a crash report to Adobe? If you did, could you please send me a private message with the email address you used in the submission? This will help us locate your crash report and take a closer look at what might be going wrong.


We're here to help!


^CM

K
karDELAuthor
Participating Frequently
June 13, 2025

System Info File attached.

Thanx a lot for helping!
All the best, Karl

CMass
CMass
Legend
June 25, 2025

Hey @karDEL, 

I'm very sorry for the delay in getting back to you. I checked both email addresses you shared with me via DM against recent versions of Photoshop, but wasn’t able to find any crash reports linked to either one.

Looking at your system info, it seems your NVIDIA GeForce GTX 1080 drivers are a bit out of date, and the card itself is on the older side. Are you noticing issues with any other tools in Photoshop?

Please take a look at this article: Photoshop GPU Card FAQ

Try some of the troubleshooting steps listed there, and let me know if they help. 


^CM

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 13, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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