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5

Photoshop Crashes when using rectangular marquee tool

Community Beginner ,
Nov 11, 2019 Nov 11, 2019

I just purchased Adobe CC and performed a fresh install of Photoshop 2020 (21.0.1) on macOS Mojave (10.14.6).

 

When I create a new document, add a new layer and fill it with a color, it doesn't update the canvas until I zoom in or out. What's worse is if I try to select something with the rectangular marquee tool, the application just crashes and doesn't save or anything.

 

I've spent hours messing with trashing preferences, clearing the settings file, different combinations of GPU settings to no avail.

 

Here is a video. https://d.pr/v/NBuOa9

 

Seriously rethinking this purchase...

 

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Adobe
Community Beginner ,
Jan 27, 2023 Jan 27, 2023

I have an Intel Iris Xe graphics card.

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New Here ,
Jan 27, 2023 Jan 27, 2023

hey kev i think is the new 528.24 of nvidia , let me know if is this one is, i install yesterday and i having this issues since that installation, but i dont want to clean and install a previous until know if this is the reason i put in a commentary some code that photoshop give me when it crash  

unknown sofware exeption 0x80000003

and 0x00007FFA307A6317 i dont know if thers a 0 left

hope can help

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

My Photoshop also crashes when I use the marquee tool. I've tried everything from preferences to fresh install. Brand new laptop. So frustrating given how much this product costs.

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Community Expert ,
Aug 29, 2023 Aug 29, 2023
LATEST

Hi @jasonl337844 welcome back. Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. Let's check the version and your new setup.

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