Photoshop crashes whenever i open a jpeg or png in Open document option

Forum|Forum|4 years ago
February 8, 2022
2 replies
9658 views

Here is the version of my photoshop

Hello, I was having trouble with my photoshop whenever i have to open a document like simple and jpeg and png directly it crashes as seen in the photo

i have my drivers fully updated and my system is amd

Windows

Correct answer J453

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

Mark.Dahm

Community Manager

We believe that underlying issue of the Photoshop home screen appearing where the document canvas should be (temporarily worked around by selecting the ‘Deactivate native canvas button’ in Technology Preview) has been fixed, and you may now de-select that button for future Photoshop sessions. Please let us know if any of these issues return once the native canvas has been re-activated.

P

Production27472984oebq

Participant

I'm still having this issue on JPEGS crashing photoshop. Running latest Ventura on Mac Studio.

A

Andrea5ED6

Participant

I wasn't having issues--then on the latest update to 23.5.3, opening jpg's crashes PS. Tried the 'deactivate native canvas button' with restart, and it made no difference. Hoping this gets resolved quickly.

J

J453Correct answer

Legend

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

raap22984468lzwlAuthor

Participant

yes it fixed the issue thank you very much sir 🙂

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