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Milosz28520932ktgk
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December 5, 2023
Question

Photoshop crashes while booting

  • December 5, 2023
  • 2 replies
  • 223 views

Hey, please help me.

My Adobe suite was working fine until a certain point. When I try to launch Photoshop, an error occurs. The program loads to the splash screen, then freezes and displays an error alert.
All I have is an error report.

I've tried reinstalling and cleaning the registry on my computer, but the problem still persists.

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Photoshop" applicationVersion="25.2.0" build="20231121.r.196" source="Windows-Client" crashType="n/a">
<time year="2023" month="12" day="5" hour="22" minute="3" second="34" timeoffset="60" timezone="Œrodkowoeuropejski czas stand."/>
<user guid="09367a88-1d30-4dbc-918e-196a5ff0557f"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22000" applicationlanguage="pl-pl" userlanguage="pl-PL" oslanguage="pl-PL" ram="15741" machine="AMD Ryzen 5 4600H with Radeon Graphics" model="AMD64 Family 23 Model 96 Stepping 1" cpuCount="12" cpuType="8664" cpuFreq="2994 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1650 Ti" description="NVIDIA GeForce GTX 1650 Ti" driverDate="20231129000000.000000-000" driverVersion="31.0.15.4629" videoModeDescription="1920 x 1080 x 4294967296 kolorów" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F95&#38;SUBSYS_3A3E17AA&#38;REV_A1&#92;4&#38;2DE7D7FD&#38;0&#38;0009" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="512 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20200929000000.000000-000" driverVersion="27.20.11028.5001" videoModeDescription="1920 x 1080 x 4294967296 kolorów" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_1636&#38;SUBSYS_3A3E17AA&#38;REV_C7&#92;4&#38;20C24D55&#38;0&#38;0041" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC27443A07">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC27443A07" symbolname="InitializeSubstanceSuite"/>
<stackStatement index="1" address="0x00007FFC273D8C5E" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FFC2740DFEA" symbolname="InitializeSubstanceSuite"/>
<stackStatement index="3" address="0x00007FFC273D8FAF" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FF6056AFABD" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="5" address="0x00007FF605397A10" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="6" address="0x00007FF603D3488B" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="7" address="0x00007FF607133117" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="8" address="0x00007FF60712D005" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="9" address="0x00007FF60712CC6A" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="10" address="0x00007FF60712D3B4" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="11" address="0x00007FFC21BEF1F5" symbolname="napi_unwrap"/>
<stackStatement index="12" address="0x00007FFC2201160D" symbolname="napi_unwrap"/>
<stackStatement index="13" address="0x00007FFC220108A4" symbolname="napi_unwrap"/>
<stackStatement index="14" address="0x00007FFC22010CDB" symbolname="napi_unwrap"/>
<stackStatement index="15" address="0x00007FFC22010AF3" symbolname="napi_unwrap"/>
<stackStatement index="16" address="0x00007FFC222F1751" symbolname="napi_unwrap"/>
<stackStatement index="17" address="0x000002A90A7B8627" symbolname="unknown"/>
<stackStatement index="18" address="0x00000368EE941599" symbolname="unknown"/>
<stackStatement index="19" address="0x000001C908C7B3C1" symbolname="unknown"/>
<stackStatement index="20" address="0x0000000700000000" symbolname="unknown"/>
<stackStatement index="21" address="0x00000368EE941669" symbolname="unknown"/>
<stackStatement index="22" address="0x000000FE8DEE0931" symbolname="unknown"/>
<stackStatement index="23" address="0x0000037B28061179" symbolname="unknown"/>
<stackStatement index="24" address="0x000002B2C3EBBB01" symbolname="unknown"/>
<stackStatement index="25" address="0x000003FA924B8571" symbolname="unknown"/>
<stackStatement index="26" address="0x000002B6C1FD64B1" symbolname="unknown"/>
<stackStatement index="27" address="0x0000037B28061179" symbolname="unknown"/>
<stackStatement index="28" address="0x000000FE8DEE0931" symbolname="unknown"/>
<stackStatement index="29" address="0x000001C908C7B3C1" symbolname="unknown"/>
<stackStatement index="30" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x00000000FFFFFFFF"/>
<register name="RDX" value="0x000002A976A70000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000BD692FD460"/>
<register name="RBP" value="0x000000BD692FD560"/>
<register name="RIP" value="0x00007FFC27443A07"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
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</crashreport>

This topic has been closed for replies.

2 replies

NB, colourmanagement
Community Expert
NB, colourmanagementCommunity Expert
Community Expert
December 7, 2023

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 5, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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